Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had leaves that were setting in the truck that smelled horrible. Cigarette butts and barbecue sauce in the seats. When you walk in the place of business it smelled like weed not professional at all
Kory Brahm
Rating:
1.0
Manager took partial payment and told me I was not going to phase 3 auction but then it did and forced me to pay 500 to save my stuff so I cleared a unit out after paying and had wood item that was broken and no way to haul it home. I seen another customer use dumpster so I did too rather then leave it in shd or on street And GOT EVICTED for it
Thomas Carter
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Overall Experience
Rating:
5.0
The gentleman in the office is so great, helpful and friendly. I really recommend the storage unit facility and the truck rental! Thank you
Whitney Taylor
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Overall Experience
Rating:
2.0
The Drop Off Location was not clearly marked, and it was not indicated anywhere on the website when booking the truck that the drop-off had to be made fully via a mobile device. The mobile drop-off system on the UHaul website and on the app are both fairly glitchy, and did not allow me to upload photos of the odometer and gas level and complete the check-in as indicated. The staff where not trained or clear on how the system was supposed to work, and I was not confident that the check-in had been completed until 2 days later. Will not use this location again, and will only do a check-in somewhere where I can ensure a UHaul employee can confirm that the rental is complete, or if that's not possible, use another rental service.
Eli Sherlock
Rating:
5.0
Very friendly workers and clean looks a little scary where it's located but it's a great place to store your belongings. I would definitely use this place again Price is Right
Julie Bills
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Overall Experience
Rating:
1.0
Owner screamed at me from across the parking lot that I had to come in to his office and do paperwork. When I told him I completed everything online and put the key in the drop box he was furious. This man should not be in contact with other people.
Merranda Hutchens
Rating:
5.0
Customer did not leave a comment.
Amanda Fitzherbert
Rating:
5.0
Location was great, kinda sketchy after hours though
Christopher Koken
Rating:
5.0
Customer did not leave a comment.
Michael Zalewski
Rating:
2.0
All trucks should have ramps.
And cruise control.
PAUL BURNASH
Rating:
3.0
the only issue I had picking up the unit was The trailer jack, it was exceptionally stiff or tight.
It was very difficult to crank with and without the car loaded onto it
todd austin
Rating:
5.0
Never had any problems.
Peggy Jones
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Overall Experience
Rating:
5.0
I want to thank Flint store all and their facility was great it was just what I needed and everything was safe and secure and the people in the office were very friendly and efficient I appreciate having a place to store my stuff
Christina Sabucco
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Overall Experience
Rating:
3.0
Honesty with customer, vehicle was not there after I drove an hour to get it, luckily truck came back before I left to go to another location.
George Kountourzis
Rating:
1.0
Customer did not leave a comment.
Jessica Sholes
Rating:
3.0
They were closed.
Wayne Warkenthien
Rating:
5.0
My bed was ruined because water got in my unit and froze my mattress to the cement
Juanita Richard
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Overall Experience
Rating:
5.0
Very friendly and helpful staff at this location.
CATRINA FARRUGIA
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Overall Experience
Rating:
2.0
Customer did not leave a comment.
Crystal Benjamin
Rating:
3.0
The owner was nice and this is why I would recommend it. However, the location is not in a very safe looking neighborhood.
MARGARET KATHLEE EVANS
Rating:
5.0
This place is very respectful and very helpful always enjoy using there storage units and would recommend anyone to use this business
Kelli Cotie
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Loeffler
Rating:
5.0
Everything was perfect great place and great people working there #100
Jorge Martinez
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Overall Experience
Rating:
2.0
This was an overall poor experience with uhaul. 3 hours before i was due to go pickup my trailer from the uhaul 10 minutes from my house, i get a call saying they didnt have one. They then directed me to either flint (1 hr from me) or mt pleasant (3 hours from me). This is poor logistics and overall incompetence in scheduling.
DYLAN LAMOTHE
Rating:
5.0
Really nice guy would be back if I need another Storage
Fred Locke
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Overall Experience
Rating:
5.0
The manager is really cool
JORGE MARTINEZ
Rating:
4.0
Customer did not leave a comment.
Vance Kline
Rating:
5.0
Came back into the office to assist with our rental. Exceptional service at the end of the day, overtime.
Joe KOCHMAN
Rating:
5.0
Friendly and easy to work with . .
robin ball
Rating:
3.0
Customer did not leave a comment.
Bill Spruit
Rating:
2.0
clean not well maintained. I incurred water damage to a $1500.00 setee and $800.00 chair winter no snow removal and no salt put at doors so couldn't open 10 page new lease & price raise ludicrous!
MARSHA R NADER
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Overall Experience
Rating:
1.0
I did not utilize this unit. It didn't look anything like the picture I saw on there web site. I had a hard time finding (isolated) it and I felt very uncomfortable. WOULD NOT RECOMMEND.
Kathleen Leverette
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Reservation
Rating:
2.0
They have 24 hour access because the gate doesn't work or close & half of the units are either broken or missing doors. The place is a dump. Needs some serious attention.
Brad Langley
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Overall Experience
Rating:
3.0
Thanks made it easy for me store my things and the man in the office is really nice 😀😀😃😉
Michelle Sage
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brad Langley
Rating:
3.0
heater and ac did not work
wesley williams
Rating:
2.0
Gate never did work and neither did the lighting. Also dirty and unmowed.
Dana Vincent
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Overall Experience
Rating:
3.0
The man in the office is super cool my unit was bigger than I expected little messy but overall cheap nice place to store your things
Michelle Sage
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Reservation
Rating:
4.0
I truly appreciate the how the staff worked with me they were always helpful & went the extra mile thank you very much 😊
LATANYA ARMSTRONG
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Overall Experience
Rating:
3.0
In the most recent months I wasn't too pleased, that's what lead me to remove my items.
KIMBERLY DICKERSON
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Overall Experience
Rating:
3.0
Nice place
Privacy Request
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First Impressions
Rating:
5.0
Both office and yard staff were very helpful and easy to deal with. They made the experience very pleasant.
richard mcKone
Rating:
1.0
Absolutely horrible experience. Upon arriving to the Uhaul center, the door was locked and all shades were drawn. After knocking, someone unlocked it and opened up the door and asked me what I was looking for. I said, I need to to pick up a truck I reserved online. Upon entering the building, it smelled incredibly overwhelmingly of marijuana. Darius sprayed some air freshener and lit a candle. He was poorly communicative and had troubles preparing the vehicle for my use, including providing appropriate paperwork (which he still failed to provide), removing the trailer from the truck (I personally had to work on and succeeded in removing the trailer - NOT what I signed up for), he WAY overestimated the amount of fuel in the vehicle ( I have photographic evidence including mileage and time stamp to prove it). Absolutely horrible UHaul experience, and he was unable to assist me farther telling me, "Honestly you probably don't need the insurance," even though I had inquired about it. The fuel gauge was off in the vehicle and I ended up filling the tank to FULL even though 5/8ths was documented. Fortunately at the drop off location, I was reimbursed so a small extent. Overall, the customer service involved here added an extreme amount of stress to my move and I can promise that all members of my family and friend group (I'm a physician in a prestigious medical program) will hear about my service here.