Nothing. Check in process went smoothly and Karen went above and beyond to do everything she could to secure us the best rate. Made it very easy and will definitely recommend and/or book with this U-Haul location in the future
Tiffany V
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas tank cap was broken and I was not able to open it to refill it with gas, I hurt my hand with that broken cap. Location was already closed. Because of that I was charged extra for gas . I have photos if needed.
Dmytro MI always use u haul. Easy to use. God price. Thanks
vitalii rNothing all good
Dwight LMoving from Mahogany to Hidden Valley and returning the truck back the same location total cost $94 plus $25 gas. Less than we thought. Convenient!! Affordable
tan sI don’t know their names, but it was a husband and wife working here. They were both great! Fast, friendly service, a smooth and pleasurable experience. Thank you, Rob
Rob MGood service . Even I use the truck for 5 day I paid advance for 4 day they didn’t charge for extra day. Which’s good!!
RANVIR MFriendly, clean atmosphere. Great service
Sonia DVery friendly efficient service, very happy with everything
John LThe lady inside was absolutely amazing !!!!
Cheryl DStaff were friendly and courteous, drop off was very easy.
Evan HKaren helped me sort out a return date and refund for an extra day I did not know about as I was never provided a paper contract. Karen was polite, helpful and efficient.
Brigit LVehicle was dirty… inside and outside…no windshield washer fluid…windows dirty inside and outside…
Dean RFriendly helpful staff.
Lori HIn winter when trucks are allocated to customers it would be helpful when staff are onsite to clean snow off of windshields. Thank you.
James CThe equipment was clean, but the truck itself looked like it needed some maintenance. It had the engine light on all the time, it was making weird and loud noises while breaking, sometimes it would not engage the gear correctly (either reverse or drive) and it would not move the wheels at all while throttling, and the whole truck would shake intensely when driving over 70km/h. So overall I would say the location was okay (even though I was expecting the utility dollies to be inside the truck already and not at the store since my pickup was a mobile pickup) but the truck definitely was not okay.
Paulo WThe staff was beyond friendly and helpful. Was going through challenging times and they had so much compassion. The world needs more people like those who work for you!
YVONNE RFirstly, I was able to reserve a truck in High River AB 10 days before my move however, two days before the move, I was informed that you no longer have a location in High River despite allowing me to reserve in High River. It was too close to my move date to make alternate plans which is how people get hooked to this scam. The truck was filthy. Pick up and drop off was easy. If you update your website, I would have been satisfied with the experience.
JARED WClean the exterior of the vehicle
Dean RMy favourite location, always fast, friendly and amazing
David MWe are always rent the uhaul truck at 40th SE. Ladies are so kind, professional and nice.
Attila LSorry, I really don't think these trucks should be used for a moving van,, very rough glass was broken and I packed and stacked properly as I was a delivery driver for 40 years. Boxes didn't fall, it was the bumping, I felt like I needed a kidney belt driving this..should have airride on the suspension..I would like to inquire about a parcel refund for the rough ride from Calgary to Edmonton it was crazy...I would not recommend anyone renting these trucks for long distance...
robert SOutstanding service, smooth rental experience. Thanks for helping us out!
Joel SCould not have been better. , two people ahead of me and was noticed by co worker out back. Called me up and hit vehicle in 10 minutes of being there. Answered all the questions I didn’t ask. Proactive , fast and efficient
Robert WThis is my favourite location, the staff are amazing and friendly. The equipment is always clean and ready to go. I even witnessed the staff going above and beyond to help an elderly customer during my last visit. 10 out of 10, I’d give the staff and location an 11 out of 10 if I could!
David MShe did her job and charged me for returning the trailer late …
Melissa WBest u-Haul experience to date.
Sherry HGreat place and so appreciative that he helped me unhook and move
Hillary RWas a horrible experience overall. The truck was very dirty. The app didn't work so it took an hour to do the checkin. When I returned the truck the cost was almost twice the estimate when I picked it up though I used fewer kilometres than I estimated. Also took almost an hour to use the app again. When I contacted 24/7 customer service they said they put notes on my file to not charge my credit card until the location charged me. However the charge already went through.
Calvin VThis is the best location ever! So conveniently located inside a gas station. I also had the most exceptional customer service I have ever had with uhal. The lady was incredibly friendly, just amazing. Thanks
LUCAS CExcellent service and very convenient location
Romer GLocation and gentleman working was great. He was prompt and kind and helpful. The truck worked well for our use and was ready on time. It has been quite used over the years so there were a few items on it damaged. We spoke about it prior to me leaving when I picked it up and he was aware. It drove and got the job done so I’m happy with that. Great customer service and I’m sorry I didn’t get the gentleman’s name.
Staci MI’ve rented a handful of UHaul vehicles over the years and this was my best experience. Fast friendly service, truck was in great shape, easy drop off process.
Gary CSuper easy and had everything I needed.
Keith BNothing it was very well done
rob wEverything went smooth as butter. Truck was warmed up and waiting for me upon arrival. Drop off was quick and simple.
Stephen EThis was the second location I went to on Sunday. The first one both trucks had issues. This location the first truck I was given had a flat tire and the employee told me the solution was to drive it on the flat untill I found somewhere I could fill it without even knowing if the tire could hold air still. Also no I am not driving a 26' cube van on a front flat tire. He wouldn't give me another truck for the one way trip I booked and paid for but instead had to change my booking for a return trip or else he was going to have to send me to a third location that day. We had to pay for movers to stand there for two hours while U-Haul found me a working truck because our original location in Okotoks didn't have a working truck for us to begin with.
Matthew PAlways check the gas, I drove 14 miles and I payed $45 for gas before returning it. Please always make sure that it is full tank.
John CThe lady who help us is very nice .
Jessela EExcellent service. Friendly and accommodating staff & owners Aubrey & Karen. Thank you!!
Robert MNothing that I can think of. The team bent over backwards to make a rental smooth, efficient and cost-effective. Thanks so much!
Mark HThis particular truck had wing mirrors impossible to adjust, but I got by, by leaning forward to view rear.
Ian JWe were very happy with the people that are running this location. The lady there was very nice & personable & made sure everything was good with the trailer we rented.
Corenne SVery friendly staff that made the process effortless
DARIO DTruck was not in the running condition I expect from uhaul. Service agent was very helpful, but a two hour wait while trying to move due to a battery issue really didn’t do a lot for my faith in a future rental with uhaul. Very frustrated.
Timothy SNothing
Ricardo PV nice
Paviterjit SThe only feed back is your app to do a pick up before hours. I ended up having to go when it was open because the app wouldn’t work BUT the staff was very helpful.
Alexandria HI will say the lady at the flying J was nice and knew a thing or 2 about customer service
Stacey BFantastic management at the drop off location at 11511 40th St. S. E. in Calgary. The manager was very helpful and accomodating. In future I will only use this location for any further UHaul rentals.
Theodorus HAll is good,
Sandeep NMy experience with Uhaul was good. Will definitely be going to this location again
Melanie FExcellent customer service, the staff are very friendly and knowledgable, if you set an appointment, they have the u-haul ready to go, had checklist done & warm up and ready to go, thanks for the positive experience
JASON S