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Alonzo C
Customer Reviews for Foodtown Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice job
Quenten CThe worst
Jadawn DI opted for the $15 coverage and was charged for the $30 coverage and I sent the truck back with the same amount of gas as I received it with and was charged a $10.50 fee for fuel adjustment. So they ripped me off for $25.50
Orlando RThe representative was professional, but the location was rather sketchy. The vehicle was on empty when we received it.
Ruth PTruck was dirty and smell like smoke mirror on driver side was inoperable
russell mThis is my 3rd rental at this location and I’ve always had a good experience. Thank you Food town store and uhaul for a convenient location to rent trucks.
Angelica HThey rented me a U-Haul and the brakes we're making a rubbing noise and was loud I took the truck back they told me it was nothing that they could do I want a refund!
Lorinda GAbsolutely amazing experience
SeQuetta CGreat customer service.
Katherine TDidnt get receipts or deposit
WINZEL KMore trucks and dollies
james hTruck didn't have gas
Shawn Jdont change our pickuo location 3 times and dont charge 250$ for 4 days when we had the truck for 1 day and returned it with extra gas in it.
sam tHave clean equipment
cassandra hHave tools for a quick sweep clean in case the truck isn't returned properly. Give discount for trucks who are charged per mile if recieved on empty gas. I had to go out of my way for a gas station and that added to my miles, which I was charged for.
Caitlin BBeware of going there they had the wrong mileage when I picked up the vehicle they would not come out and look at it with me to verify when I came back after driving it three miles they charged me $75 and then they refuse to let me talk to the district manager that they claim comes in once a month to their store to check on things the worst service ever I am Consulting an attorney in regard to my money beware of that location
Marcia PHave the size available that I reserved. Also clean the trucks!
Brandi BInside of truck dirty
julius dThe vehicle needed to be cleaned on the inside.
dale bI take pictures before i take the truck i drive save
Luis mI believe I brought the car back where the gas tank was when I started
Micheal sI seem to have been over charged tho. The cost doesn’t show up on the statement immediately
linae sThey teied to steal and double charge
Keviana CStaff was very helpful and friendly, but stated that the equipment was brought to them in bad shape so the truck was not the greatest. It suited our needs none the less.
NIck HGet better Customer service
Ebony AWeird location and experience.
Cole MTerrible service.
Lavante FIt was quick and easy getting and returning the rental. GREAT SERVICE AT THIS LOCATION 😊🤗. I'll definitely use this location when in need.
AFRIQAH IWe were given the wrong equipment, we were told we’d have 40 blankets and we only got 20 not in bags (we ordered 60). Received the wrong dolly as well
Andrew PU-Haul.com changed the pick-up/drop-off location without bringing the change to my immediate attention = basically this sucked and added unnecessary wasted time and cost to my rental :( This agent was as expected for that immediate area.
David WVery poor service and customer service. Would never use or recommend this location to anyone.
SARAH zNothing Excellent job
gavin lThere was no dolly on the uhal at all there was a hole in the floor of the truck I was Not informed about and what not covered so two people twisted their ankle helping me move and when I received the truck it was on E but I was asked to bring it back in quarter tank.
corisse cHave people on site who know what they’re doing. Don’t change the site last minute and NOT tell the customer. Confirm 24 hours ahead instead of making customer do so. Truly ANOTHER terrible experience with U-haul. Can’t say I’m surprised though.
Katlyn RComputer/website wouldn’t work. Person renting my truck made me pay $100 cash to rent my truck or else I wouldn’t have been able to move.
Thomas MQuick and prompt service
marcus hDidn’t have correct truck size, didn’t have dollies available had to go to two different locations. Because of this I had extra mileage on truck. Smh. Tried to over charge me and I still have over $50 pending on my account. Won’t be using uhaul for a move anymore.
Stephanie GGreat truck great price thank you.
Teresa Tas for as I see everything was well done
CHARLENE GWell if a customer returns the truck under the gas they left in they charge a higher price per gallon yet i returned the truck over what i started with and asked for my refund and the clerk told me too bad what kinda mess is that so you all can rob customers and then charge the next customer for gas that you didnt even pay for.....should be illegal at the least its not moral and a sorry business practice.....money hungry
LORI gMy rental pick-up was moved to this location. It was ok, but not the best part of town.
Malina GOkay not bad.
Jeff LTruck cab was filthy, took 20 minutes with spray cleaner and paper towels to make it habitable. Back of truck had a lot of trash and empty pallets left from last user. Once they realized I was a one-way user they gave me their worst truck. I would never rent from them again.
John LGreat service...
Francine MStop lying and scamming to obtain success....1)the date and time i returned the uhaul was incorrect on my receipt....2)the miles i traveled in the uhaul was increased significantly due to false reporting or truck issues so i was charged for 49 miles and i only traveled 10 the truck was returned less than 1 hour later not the next day at 4:30 pm which is what my receipt stated.3) i have recorded calls of me calling 2 days straight for a receipt that they said i will receive in 10 minutes i called back a hour later they said just wait it hasn't been ten minutes but my calls record voice and time stamps so i have no reason to lie.4)when i returned the uhaul within a hour 1 guy was there he said i have to wait for a receipt because he dosnt know how to login and send my receipt which is why i had to keep calling for a receipt.5)seems like you guys see someone young and try to take advantage but no i have recorded calls and time stamps i will not give up untill i only pay for what i used.
terrenicia lI reserved to pick up the Uhaul truck and trailer 4/5 weeks before moving. Not even 24 hours before I needed to pick them up I got a call from Uhaul says I had to go to two different locations to pick up the truck, then the trailer. The truck had half a tank of fuel, it smelled like piss and cigarettes, old food and trash on the floor and the door was covered in something sticky. I tried to get paperwork from the person so I could document all of this, but the person refused. I had to spend over 18 Hours in this truck and was not happy at all.
Carl DBest U Haul customer service I've had yet. They had a truck available when other locations did not.
STEPHANIE MI will be back for other great sevice
Dennis CThe truck was not ready for the scheduled pick time and there was trash and leftover clothes inside the cab. The scheduled online order was not available and I wasn't informed until 24 hours before the pick up. I will never use or recommend this location.
Dora CThe truck was filthy and loud . I was charged a 25 cleaning fee because I didn’t sweep the truck . I only moved a washer and dryer ! That was terrible service !
brittany CBest Uhaul location
tahseen jExtra dollies
gertrude gTruck was dirty, smelled bad, and was very worn down.
Ezra O