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John L
Customer Reviews for Footes Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again, the people inside were great. The app would not let me finish my return. The app is 100% useless and I would not recommend it at all. I was able to get in and out within minutes, and they took care of everything for me.
Anthony DSince it was a holiday this location was not open so I had to return truck through the app on my phone and drop key in drop box.
Tiana CYou check in through the app and do the same thing inside when you pick up the truck. I don't think the employees know about the Uhaul app check-in. I first scanned my license in the app only to provide it again inside the store.
Shawn BWe checked rates online for a 26’ truck, you’ve lost your minds
andrew lWe checked rates online for a 26’ truck, you’ve lost your minds.
andrew lExcellent service
Eric SNo issues; Mike and his crew are top notch.
Michael SExtremely accommodating - thank you Footes
Jay CThe gentleman was particularly attentive in helping to hook up the trailer.
Dawn CTook the guy 20 mins to show up, trailer covered in snow and ice.
Timothy GTruck was not swept out in back. Puzzle pieces and dirt on floor. The cab had soda bottles and candy and chip rappers behind the passenger seat. Also the paper work of who just rent the truck and dropped it off on the 6 of December from Vermont. Not good.
Richard EThe location did not prepare and set my truck up for 24/7 pickup. They did not leave the keys out and I couldn't follow through with the mobile pick up on September 28th. What is the point of accepting reservations after hours if U-Haul cannot keep up with it's commitments and ensure that the customers won't suffer. Due to this debacle I was left on the road with all my stuff with no truck whatsoever. The regional manager was rude as well. However U-Haul gave me $50 for failing to uphold the reservation guarantee but my suffering and struggle with U-Haul has been way to much. It made my day hell. I did NOT expect this from U-Haul.
Moiz AThe pick up was fine. The real problem was our original reservation was for Sunday morning at 9:30am. Texted me at 2:30pm Saturday saying your reservation is canceled. No explanation available online or by phone. No phone call from UHaul. 3 hours of calls from me with no solution provided until finally found excellent scheduler who found a truck within 60 miles in Sayre PA. She did the service recovery that meant something. It added 2 more hours of driving onto our move though. It says Guaranteed Reservation on your website. That should mean something. Your very experienced scheduler is the hero here.
Michael OMy experience picking up my Uhaul at Foote's in Sayre, PA was flawless. The staff were friendly and accommodating. The truck was clean! I would definitely go back to them and would recommend others to their Uhaul establishment.
Amy JNothing of note. Easy to drop off
Guiliana KThank you so much for everything. You saved my life
Dameon BClosed when I dropped it off
Michael WThey did not have the size trailer I originally reserved, and gave is a larger one for the same price. If we hadn't had a very large truck to tow it, the larger size might not have been safe for us.
Andrea AStaff were very pleasant.
Ken WThe customer service was great.
Joe CThey are an excellent business to deal with. Very accommodating. Helped me out in what looked like an impossible situation.
Martha Cwould have been nice to have some help hooking up the trailer
Scot AI originally booked for pick up at the Vestal Parkway and they changed it to Sayre, Pa at the day before pick up. This is not acceptable. Inconvenient and poor customer respect.
Ray LI called the location twice & no one answered. I walked in & the women at the counter ignored me the whole time. She was playing on her phone & talking about her personal life while I just stood there waiting for about 10 minutes.
ELENA KThe app didn't work...photo wouldn't upload to confirm return. When the service opened, someone helped the transaction to be returned. Very helpful. The app isn't very user friendly if the photo isn't accepted.
Kaaren CDid mobile drop off
Holly MGreat customer service
Dennis Nyou made me pick up my truck in a different state.
William RThe lights didn't work because a fuse had blown out at the connection box in my trunk. Footes - where I picked up the trailer - were mechanics, but wouldn't look at it, as they were completely booked. I called three mechanics who couldn't look at it either. I went to an autoparts store who referred me to a chain tire store. Their employee came out, looked immediately to see if my fuse was good... showed me it wasn't, and sent me back to the autoparts store to get a new one. The autoparts employee was awesome and advised me to step up to a 1.5 amp. All was fine after that. I don't know why the mechanics place I picked the trailer up from couldn't have looked at the fuse for me. It took longer for them to dismiss me than it would have to have looked at the fuse.
Marianne LWe dropped off after hrs so don’t know what it was like on the inside
RANDY HUHaul was excellent to work with and they really stepped up and exceeded all expectations for me and my move across the country. I will absolutely work with uhaul again and will certainly recommend them to my friends and family
Hannah CHave the truck I needed 26 ft I got a 20 ft, too far to pick up right truck, causing alot of extra time have to make 2 additional trips with my pickup, said I would be getting a $50.00 credit
Todd LTruck interior was muddy and smelled of cigarette smoke
Peter CContact customers immediately in regards to any fees owed not a month and 13 days later.
Dawn HNo one in the business was wearing a mask. Nothing was clean or sanitized. We waited 20 minutes before we were even greeted. Then were given zero instructions. Simply told to "look at the app." The truck was parked in a huge water puddle. We were not given the dolly we paid for.
Kate SEasy process to get a uhaul. i orderd my uhail online and paid for it . By the time I was done online I was at their. easy pick up & convenient drop off.
Michael LThe vehicle was dirty inside the cab and back. There was a dirty mask and hair brush in the cab. In the back broken glass. The vehicle front was broke and leaking oil. What a pos!
Stan NThere was no one at the location. The door was closed at 3pm during business hours, no explanation on the door.
Miriam OThe truck could have used an alignment and wipers. Specifically for a 12 hr drive it could be a hand full at times and rains for 6hrs of the trip.
Greg PVery friendly and helpful staff
Chris W