Returned it in 24 hours but feel like I was charged for 2 days
DANNY B
Customer Reviews for Freedom Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was kind and knew her business. I would use this location in a heartbeat if I need it in the future.
joan gI need to be refunded on my equipment. I never received my equipment and I was still charged for it. Review can change after that. I have talked to many reps that did nothing about it.
Donovan CThanks to freedom tire for the speedy assistance and taking care of me
TRACY BNothing
Kimberly LThe experience was a pleasant one. The folks at the Uhaul place were very nice, only thing better would have been more parking space, real nice people and the truck was great.
BRAIN EClerk charged me for fuel when I filled tank to where I found fuel on gauges I picked up truck with less than half a tank She said it was half a tank Did not call her to question about it She was so confrontational in picking up truck did not want to deal with her
MARIA ACruise control on all vehicles.
TONY CGood service
JOSEPH SI rented a car dolly, for $40.00 your computer systems were down and could not get it the first 2 times I went to rent it. Also the amount of paper work involved is just rediculous I mean it took over half a hour for me to get thru it. In this modern age you need to revamp this ordeal to make it faster easier, and simpler.
Bob FJohn was so friendly and made the drop off easy!!
Perri WVery friendly at check out and customer service was great. Freedom Tires/ U-haul I would certainly rent from this location again.
GREGORY HVery professional and John was a real gentleman Would rent from again
DAVID PAll was good
Ronit GEverything was perfect.
MARK AThis is my go to store for my trailer/truck needs…..exceptional!!!!
Sheldon BExcellent customer service.
PHIL HThey were perfect in Lebanon, Ky.
Craig KGreat owners and very friendly. I honestly felt like a family member.
Jeff TThe young man that assisted me was very nice, explained everything, and was very accommodating overall.
DEBRA BBest Service in Town,
EDGAR RGood customer service easy in and easy out
JOSEPH TFriendly service and prompt delivery
JERRY KThe lady at the counter has no people skills. She did not listen or accept what was done online. She could not grasp the concept of what we were trying to do, only told us how it could not be done. Eventually, someone who knew what to do was able to help us which would have been easy if she would have just listened to us in the first place.
KEVIN SPatty and her staff are very friendly and helpful!
MORRISON PBetter customer service. Upon arrival one person was helping me and then another staff member butted in and had to start over. Plus there were living running around on the floor at this location.
JOSEPH FI was extremely well taken care of.
MARK AI rented the large cargo trailer and had a hard time removing it from my hitch, due to the weight and no jack on the tong. I would suggest that you install trailer jacks to the cargo units.
Johnny JThe truck wasn't well maintained mechanically because the transmission downshifted pretty hard when slowing down. There was so weird noise coming from the engine compartment when starting it up to return. It's not a pleasant experience to be driving a moving truck that has issues that could get worse or leave a customer stranded in who knows where. Then again, it was my first time driving a u hual truck that big so maybe that stuff is normal, but don't seem like it because I know for a fact the stuff loaded in the truck wasn't jerking as rough as that transmission. I had everything secure and drove like a granny on the way to church.
Mallory MWorst place ever!!! Charged me $350 cash and then turned around and took $1305.93 off my bank card!!! Never again,, I do not recommend going to Freedom Tire in Lebanon Kentucky for nothing!! They took my hard working money away from my kids to make their selves happy!!!
TIFFNY RThe people here were very helpful.
DOUGLAS RSome rental drop-off locations are closer to my home than this drop-off location which was 16 miles away from where I lived. I kept trying to revise/change the drop-off location on U-Haul's website for the 5x8 trailer I rented, but the site would not let me do so. It would be nice to drop off the trailer at a place closer to one's home.
Terry WThe U-Haul app did not operate properly. During check in it malfunctioned and during drop off was even worse. I went through the whole return process on the app the right way at least 5 times only to continue to close and start over from scratch each time taking pictures repeatedly. I even switch phone to use the app, same results. While calling customer service and being on hold for a long period of time I decided to try it on the phone web browser and it worked perfectly first time. That's whole incident caused me 20 to 30 minutes of travel time going back to my hometown an hour and 30 minutes in the dark on small town roads.
Anthony WUHaul 24/7 hotline was terrible. I was unable to complete the online survey since it couldn't find my drop off location. I dropped off my rental truck after hours and was on hold 2 separate time for 45 minutes each without speaking to a representative. Thankfully, the owner at Freedom Tire took care of the situation the next morning.
ROBERT HN/a
COURTNEY HThe overcharged. Said one thing but it was another
SONYA TGet more smaller uhaul’s , didn’t need the big one, glad it was available but would have saved gas for only using 19 miles !!
WANDA HService was excellent
BOBBY Wkeep your rates where your customer,can come back again.
MICHAEL JMy interactions with UHaul corporate folks on this rental were terrible. The only reason I didn't cut and run was that the local folks interceded and tried to undo the unhelpful and counterproductive role that corporate played.
JAMES OI had to wait quite a while for them to wait on me and then had to wait for some help to drop the trailer.
Herbert AI woukdnt change anything. Everyone was very professional and courteous and didnt leave out anything. Already recommended to a friend. I will definetly use again if the need arises. Id give them 10 stars if it was possible.
WILLIAM CThey refused to open the door. I guess because of Covid but they should post signs of something because otherwise it just comes off as rude
Rebekah HThis location was closed when I returned the trailer. I called go uhaul. After waiting 20 minutes for them to answer the phone they were not very helpful.
Herbert AFortunately someone answered the phone when I called, but there seemed to be some type of miscommunication between the location and U-Haul because the person over the phone Gave me different instructions than what I was originally told and seemed annoyed when I followed the original instructions.
Dawn CSimply amazing
conley j