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MARGRET D | Overall ExperienceCustomer Reviews for Freeport Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan was very very helpful and patience as I figured out my storage situation for my antique vehicles. I have used this facility once before under different management. I have been extremely happy with both managers!!!!
Peter L | Overall ExperienceThank you! Communication was prompt, clear and professional. This was the best storage experience I have ever had.
Anna B | Overall ExperienceSusan, Cruz and others were very kind. Moving is stressful. They all helped me to feel secure and safe. Thanks! Will definitely recommend!
Patricia C | Overall ExperienceYes..... Safe , clean, and always accessable
John T | Overall ExperienceSuper clean & very helpful staff! Very reasonable. Would definitely recommend it
Steven C | Overall Experiencestaff is great and helpful. getting around with a truck and trailer can be challenging. better signage re: location of units would help.
Marc G | Overall ExperienceVery nice and helpful staff at this facility
Thomas E | Overall ExperienceI have rented facility's like this all over the country and this the best one so far. I highly recommend this facility.
Gary P | Overall Experiencenice staff and price right
TIM G | Overall ExperienceI've rented here for numerous years and have never had an issue. Grounds are always maintained and safe year round.
Corey S | Overall ExperienceThis was the perfect place to meet our storage need this past winter. Great communications and best of all super nice people. We highly recommend and will be back soon.
Dayle F | Overall ExperienceWe stored our RV at Freeport Self-Storage for 2 years. I highly recommend them!!
Rick S | Overall ExperienceSue is the best. A very professional, friendly, caring owner.
Douglas H | Overall ExperienceSusan was friendly and helpful from day one.. very easy to reach her and very pleasant to work with. Would use again.
Kristin C | Overall ExperienceMy only complaint is that I paid for the unit until the 15th, notified you on the 1st, and for some reason you charged me $25.
JENNIFER W | Overall ExperienceWonderful climate controlled space. Clean & easy load in & out. Very responsive and helpful staff. Would use again & highly recommend.
Nicole W | Overall ExperienceThis is a great local storage option in Freeport.
Benjamin K | Overall Experienceall went smoothly! glad to have used this company! thankyou!
Cathy C | Overall ExperienceSusan called me when space became available and she was helpful as I first arrived. It couldn't have been easier.
PETER A | Overall ExperienceVery fair prices and well kept. A lot of attention to the business by the owner who is very responsive to any questions.
Jerrold G | Overall ExperienceThey charge you $25 to clean storage after it’s already clean and they charge you another $25 for not letting them know within 10 days that you’re closing the storage even though you still Have another week or two on your lease
Robert G | Overall ExperienceOver $10k of my personal belongings were destroyed by a mouse infestation which was caused by poor maintenance. The facility was horrendously disgusting and poorly cleaned. In addition, I was charged a cleaning fee on top of the property damage. I will be bringing this matter to court unless immediately rectified.
Paul M | Overall ExperienceSusan has made this easy. The facilities are clean and secure.
Richard W | ReservationFriendly quick check in. Ample space for my needs
Charles L | ReservationIt was clean and easy to access.
Emily M | ReservationEasy move in process
Melissa W | ReservationGaby went above and beyond to help me chose the best unit for my needs. Renting was quick and easy and the location is secure and clean. I can't recommend highly enough!!
Linda T | ReservationWe hit a little snag with our passcode not working, but the manager was super friendly and quickly fixed the problem. It’s easy access to the storage unit and everything was clean!
Linda T | ReservationThe facility is very clean.
Carolyn M | ReservationI was called by the storage company but due to a scheduling conflict I could not make my appointment. They were very understanding.
Matthew T | ReservationCheck in was super easy, and we were in and out in 15 minutes. Facility is gated and secure. We are comfortable using this storage unit for our needs.
Karen C | ReservationEasy to reserve and rent. Close to home seems like a good choice
Jason M | ReservationClean and well organized
Mark C | ReservationWell run and maintained with helpful staff. The facility provided good, secure storage at a very reasonable price.
Hugh C | Overall ExperienceThis is the second time I have used this facility. My things are always safe and the staff are wonderful!
Tammy M | Overall ExperienceAs described.
Michael S | ReservationCode was changed a few times without our knowledge. Mice were in unit. Difficult to communicate through compony answering phone. I do not recommend this facility.
DAMIAN H | Overall ExperienceMet with the owner. Great person, was knowledgeable, and looking forward to staying a long time. The facility was easy to get to and had a lot of room to move our trailer with ease. Very pleased.
Susan A | ReservationGreat service. Hard to schedule an initial visit as owner is not always on-site, but the facility general accessible hours are great, units are well maintained and the owner is very nice.
Elyse B | Overall ExperienceGray was great and very accommodating when he showed us the first unit and we realized it was too small!
Dorothy C | ReservationVery responsive to all questions and very nice facility.
Joyce N | ReservationGaining access to the storage unit was easy and I was able to set it up online. The owner even contacted me by email to ensure that I had all the correct information to get in.
Kara P | Reservationtest
Shauna D | ReservationI found Gary to be very organized and informative in our meeting. The unit is very clean and the property is secure. Happy to be moving in.
JESSICA D | First ImpressionsVery friendly and accommodating
Privacy R | First ImpressionsVery efficient.
DAMIAN H | First ImpressionsWonderful place for your storage needs. I highly recommend Gary and his facility.
ERIC G | First Impressionsexcellent service!
REBECCA M | First ImpressionsGood communication
Privacy R | First ImpressionsHaven`t moved in yet, but so far the process has been smooth.
Privacy R | First ImpressionsI`m pleased with the security, the cleanliness, and the fact that the manager lives and works right at the site.
WENDY E | First ImpressionsThe facility was as expected and the checkout process was smooth.
Privacy R | First ImpressionsGreat storage unit
Privacy R | First ImpressionsThe answering service provided inaccurate information. This was frustrating, but the in-person meeting was helpful and Gary answered all of our questions.
JULIE J | First ImpressionsI was in dire straights. I call Freeport Storage and spoke with a c/s agent. She was very helpful in solving my dilemma. Gary is a top shelf business owner!
STEVE W | First Impressionsclean
Privacy R | First Impressionsclean and efficient
Privacy R | First ImpressionsI love this place great rates and the people are really nice
Privacy R | First Impressionscould not have received better service. Email correspondence was prompt.
DOUG D | First ImpressionsAfter meeting Gary seeing the facility, I feel confident that my belongings are secure in a clean safe unit. Not only is facility itself of excellent quality, but the service is top notch as well.
Privacy R | First ImpressionsOwner very pleasant and helpful. Nice, well maintained facility with great security. Very reasonable rates.
Privacy R | First ImpressionsFriendly and accomodating customer service. Told me everything I needed to know. Answered all of my questions.
Privacy R | First ImpressionsGary and all phone reps were very helpful.
Privacy R | First ImpressionsGary was very helpful and the storage are is neat, clean, and well lit at night. The storage units are in very good shape as well.
Privacy R | First ImpressionsMr Profenno was thorough, friendly and clear. I enjoyed the interaction. I think his facility is secure, clean, and useable. It was a good experience. The phone interaction was clear and fast.
ARTHUR N | First ImpressionsThis is a great facility top to bottom managers live on the premises and are super nice people secure and private storage would highly recommend this storage facility
Privacy R | First ImpressionsExcellent service, easily done
Privacy R | First ImpressionsClean, dry storage space in electronically secure location. Gary walked me thru access, made the process of renting effortless. Many thanks.
LUKE F | First ImpressionsLove the owner Good security
Privacy R | First ImpressionsRegistration was easy. The rates are what caused me to choose this location. The owner was friendly and welcoming.
Privacy R | First ImpressionsStorage facility very clean. Owner very professional.
WANDA K | First ImpressionsClean unit
Privacy R | First ImpressionsGary was friendly and organized, unit was clean, he lent us a dolly,everything went well. Thank you.
Privacy R | First ImpressionsI personally didn`t use the service. I am just the billing agent. Please contact Amy at her email address to get more feedback.
Privacy R | First ImpressionsThe owner was very nice. Unit was soon clean!!
Privacy R | First ImpressionsStorage itself was great, no complaints, well air-conditioned. Gary the owner was extremely nice and friendly, helpful during the move-in. Overall a great experience and great storage space.
Privacy R | First ImpressionsThe reservation process was very easy and the owner took the time to make sure the code worked, where my unit is, etc.
Privacy R | First ImpressionsI realized after I made this reservation that it was too small of a unit so I have decided to not further moving into it, but the customer service I received was excellent.
Privacy R | First ImpressionsGreat place but our storage unit door is difficult to open/close, also the lock pin is difficult to line up gets stuck, making it difficult to put our lock on. The facility is nice though is secure.
KEN G | First ImpressionsGreat service
Privacy R | First ImpressionsGary was very prompt, helpful and informative with everything related to my storage needs. Thanks!
Privacy R | First ImpressionsNice car storage with a very helpful owner.
Privacy R | First ImpressionsThe facility is easy to access and well maintained. Communication was difficult at times because of the answering service but I was able to get the information I needed.
Privacy R | First ImpressionsVery convenient wonderful staff perfect size for what I needed
Privacy R | First Impressionsno issues. the unit is much more accomodating of larger furniture than i thought possible.
Privacy R | First ImpressionsClimate control facility seems clean and good. Good security system in place. Hours seem a bit limited 8.30 am-7 pm.
Privacy R | First ImpressionsGary was more than helpful to assist me in my numerous questions and offered some solutions I had not thought about for my storage needs. Thanks again!
Privacy R | First ImpressionsGary was very helpful in the move in and showed us how to use everything. We would recommend him to anyone.
Privacy R | First ImpressionsTook a little while to get everything set up/squared away. All-in-all no complaints
William R | First ImpressionsVery welcoming, efficient. Love that they have so many photovoltaic panels - ecological thinking. Clean space, facility is clearly taken care of. Feels safe.
Privacy R | First ImpressionsIt`s a good storage unit. We`ll secured.
Privacy R | First Impressionseverything went well.
Privacy R | First ImpressionsGary friendly and helpful.
Privacy R | First ImpressionsSeemed very clean, well maintained, and secure.
Privacy R | First ImpressionsFine.
Privacy R | First ImpressionsStorage unit was very clean, and in very god condition. Its nice to know my stuff is safe and dry.
Privacy R | First Impressions