Great guys!!!
Ravi S.
Customer Reviews for Freeport Truck Rental and Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service I'm a very pleased 😁
Lidia A.Very helpful And on schedule!
Justin K.Check out person was exceptionally polite and courteous
Heidi K.Drop off was fine, location was closed so no interaction with location.
Katie S.Great Service, despite the sub 0 temperature!
RON C.Nothing, excellent experience very helpful staff
MICHAEL H.The owner was very knowledgeable and made the whole process simple and easy!
Thomas B.I cannot believe that there are no ramps on your 10 ft trucks. It is ridiculous.
CAROL H.Friendly staff
Julie B.The employee was very helpful, friendly, humorous and personable. Trailer rented had newer tires that were properly inflated. All lights worked. Ramp was smooth to operate.
Thann K.Nothing
david T.Better than pickup
steve G.Efficient pick up and drop off. Friendly staff.
Mary K K.Muy bueno y exelente
Victor D.This location provides outstanding customer service! I would highly recommend!
Jim S.I reserved the truck and it was there and ready to go. Friendly staff and clean equipment
Brian B.100000% will use them again! Check in to get the van was super easy and he was very friendly!
Megan B.This is the second time using this location, and both times everything went smoothly. I will definitely recommend this location to others.
Katerina R.Awesome experience. Great gentleman.!
Paul R.Casey Myers, the rental agent, was very polite and helpful. Thanks!
Albert M.Awesome customer service,and very friendly staff.
Christopher H.My only complaint is with fuel. I feel the trucks should be full before renting. I was told it wasn't full and don't worry about it just bring it back close to where it was. I even took a picture of the gauge cluster so I would know where it was at. I was charged almost $20 extra. I could have returned it filled up for less. My complaint is not in charging for used fuel, but charging someone for doing exactly what you told them to do is unethical. I will remember this in the future as there are many other options for renting a moving truck. When the truck leaves full and brought back full this type of situation is avoided. As I mentioned I will remember this and will make sure to tell others about the experience.
Jason L.The gentleman who helped us with returning our rented 15 foot truck was very helpful. He made returning our truck very easy and we give his services 5 stars. We will probably be in need to rent a truck again in the near future and we will always use UHaul for our moving needs. Thank you so much for making our move be so easy!
Hope C.Very friendly owner!
Ashley E.Outstanding service A 1 rating
Jeffrey B.We dropped off at two a m and other customers had left trailers in the middle of the driveway so it was a little difficult to put our trailer in a good position. But the staff checked it in with no issues.
CARRIE S.I LOVE working with this UHaul location. They always have what I need; they are friendly, helpful, and knowledgeable. I have recommended them to many friends.
Therese R.Over-the-top friendly and helpful personnel. Our go-to dealer for U-haul.
Michael L.Quick and easy as always.
Dan B.One of the Best U Haul Experience I have Seen.
furnitue R.Always great service here
Cathy Z.Great customer service.
MIKE W.I had never used the mobile check-in before and was coming from out of town on a Sunday to help my son's family move and TBH was worried since hours away. However, the process was simple and seamless and we were checked in within minutes and on our way to his place. Check out was as easy. Great mobile service - thank you.
Michael B.Cassy is very nice and helpful
PAUL C.The owner was great. Very friendly and explained everything in detail. Was a very good experience.
Erik F.Maybe send me a voucher for the next rental or half off for the next rental because I ordered a 26 footer the truck I ordered a jack with it well not a jack but I ordered a dolly with it no dollar was inside the truck at all I ordered a moving crew no one showed up and inside the truck or the back of the truck was nasty as real dirty so I want to know if that's something that you all could do to satisfy me because that's a horrible rental I miss some furniture up because his real nasty and also the guy that was there overcharged me
Willieq W.The owner was very nice and the Uhaul was very clean
Dimetria H.Trailer was wired wrong had to make a male to male connector
Brian E.Excellent service ! Great help in finding transportation to next destinatio !
Roger S.I don't think improvements are needed. Everything was smooth and easy. Equipment was dependable and clean.
Sarah W.The guy on site was very busy when I showed up helping several other customers. He was very good about getting to get me and get me going fast. Great experience!!!
Bill W.Mr. Casey is so personable. He took his time explaining how to use the equipment and even checked on me after I left.
MICHAEL S.The owner Casey was very friendly and informative! Knows his stuff. Rates are very reasonable. Drove an older truck but even with 188,000 miles on it I knew I could depend on it. Your low beds are a dream!!
Kenneth M.Stellar service. Above and beyond expectations and will recommend/ use this particular location in the future!
Rorie R.Great customer service. Highly recommend this location
Wayne S.nice girl
Brian S.There is no way to improve the best service and experience. Casey and his crew are great
Brian B.Had help from uhaul call center and it made all the difference. I'm not too good with technology and she walked me through what I needed to do. Thank you so much.
mark O.Remind customers that the vehicles do not have iPass, to bring yours if you have one in your car when you pick it up.
Debra G.