Drop off location is terrible. Lot is full with no room for equipment drop off. Employees avoid customers and run away when approached.
Aaron G.
Customer Reviews for Galvans Quick Stop Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location I picked it up from was great. The main location was trash
Angela C.I do not recommend. When using this company (U-Haul) they will charge you extra for any unknown reason. They don't take anything into consideration when traveling from state to state. For the price they initially provided my was acceptable, however when I go to get the rental the price increased which wasn't acceptable, then when I returned my rental the office was close at 12 on Saturday. If your moving state to state, Just use another company, that way you don't have to pay this company almost $2000 and still have to do all the work.
Tramaine W.Love the customer service of this location!!!!
Kevin C.Very courteous service
Michael M.Very professional was a pleasure doing business with people like Stella
arther R.We were scheduled to pick the truck at 10:30 and we were on time. We had to wait 30 minures or more before we finally got the truck. I had movers waiting at the house for us to get back so I we could load up and get to our destination. If you are going to be a U Haul dealer one needs to be there when the customer gets there they know what time the customer is suppose to pick up the truck right? BC 2-6-2024
Betty C.As I'm sure you know, YOUR ANDROID APP SUCKS BIG DONKEY DICK. Otherwise, Great experience:-)
Justin C.Yes the owners there we're really great and may my emergency issue less stressful and too stress off my plate
JUSTIN R.We waited for 30 mins after our pick up time foe the person to get in. After that she was very nice and helpful.
Ralph G.Everything went very smoothly.
CAROLINA S.They mess up on milage paperwork & i was Charged way more Milage ... HOW ? i went from Galvans Store 2 old house at 1465 Graham St didn't move until Today & we went to 1402 Clinton & bk to 1465 Graham & Back to Store
ruben S.Stella was super friendly and handled everything I needed promptly while making me feel like family.
Gabriel W.Excelente
Eumar L.Excellent service such a blessing to know people still care about great service this lady is a true blessing and we could learn a lot from the owners of this location.
Lana M.Everything was perfect with great customer service, would give 11 star rating
John K.The retailer was nice and friendly and I appreciate that
Vanessa H.Very positive experience
David R.The person whom I talked to during the return was grumpy 😠. Soo sad 😞
Ricky T.Very good people who went out of there way to serve me.
John M.No one was around when I dropped off and no one answered the phone… I have used from here before. This location is amazing. Close to my house and friendly lady behind the desk. My only concerns had nothing to do with this location. U-Haul is my main concern with the disregard to call me or answer my calls from the pickup location and what happened before I returned the U-Haul. This location and lady behind the desk is amazing
Cynthia H.Love this place. Stella is the bomb!!!
Greg S.Best location in Abilene to get a truck! Stella is so sweet, love her customer service skills. Treats you like family.
Greg S.The was very helpful and nice .
Kevin E.This location is awesome! Very professional, fast, & friendly!
DESTINEE B.Excellent customer service. Stella is the best
Greg S.Mrs Stella is amazing and her husband had the trailer hooked up before I was checked out. 10 stars on customer service and will use this location again
Kristi B.Nothing. The equipment was clean. The expectations, rules, and such were very clear. The owners were so friendly and nice.
Ian B.Each time I use this location, it's always clean and tidy, great service from the management good job.
JOHN D.Great place to rent a Uhaul and grab all your favorite delicious spanish candy. Mrs. Galvan was so nice and sweet!
Michael D.Small location mixed in with two other locations. I was confused as to where I should return the equipment. Thankfully the app accepted it.
Steven M.Best place in town. This location sets the standard when it comes to service, kindness and simply a great experience.
Sucinda H.Friendly staff , good uhaul trucks , ac blowed very good
DAVID J.Unprofessional. Truck wasn't full with gas.
Duron S.Vehicle had no fuel. Inside was dirty. Ran out of fuel before I could get to a gas station.
Danny L.The Galvan family is an honest, caring, and hardworking family, they are the best.
Mike C.Best spot to rent a U-Haul in Abilene. Love Stella and Joe. Keep up the good work.
Greg S.They never answered the phone the 3 times I called during business hours. Finally got them on the 4th try. Lady was super nice and helpful, but hard to get a hold of. Also, the storage area of the uhaul was dirty when we opened it.
John F.Galvan quick stop we're very helpful and friendly! I recommend this location in Abilene area to anyone!
will B.Lady we rented from was amazing!!! Warm and friendly! â¤ï¸â¤ï¸â¤ï¸â¤ï¸
KARREN S.Great service, love Galvan's
Greg S.Great personal service!
MICHEAL R.The location that I picked up the Uhaul was AMAZING! I have nothing but praise and gratitude for the whole experience.
Jessica B.Galvan's is the best!
Arturo B.Nothing! They are absolutely amazing people and went above and beyond! Will be returning for any future UHUAL needs!
Maria-Felishia E.If I could give Galvan's 10 stars I would. Stella and Joe are the nicest people. Best Customer service in Abilene!
Greg S.Nothing at at Galvan's quick stop is awesome. Very helpful
luis H.Best U-Haul location in Abilene. Stella and Joe care about their customers. Love it!
Greg S.Very nice & helpful people, do recommend making reservations
David F.Stella and Joe are fantastic representative's for your company. I will come back here. Excellent customer service
Greg S.Found used water bottles and vape oil container in truck. Also I was charged for an extra day instead of the one day I was supposed to be charged for.
Raymond N.15 minutes late opening store, agent needs training operating computer system, very slow process (took one hour from when I got there to drive off). Helped one customer first who arrived after me. Slipped $25 insurance fee in that I didn't notice when she asked me if I wanted to charge to the same card I had given when I reserved the trailer when I called the 800 number
James N.The owners of Galvans Quick Stop Grocery are amazing people and a pillar in the community! They were both so helpful and helped me get my rental quickly. I appreciate them!
Tamara E.Very friendly family run location, even wished me safe travels and good luck on my move.
Kevin M.Very polite and helpful
SEAN A.They did not receive our reservation. We showed up Saturday morning and no one was there to help us. We sat in the parking lot and called UHaul directly. The owners drove by and happened to see us sitting there and stopped. They were not at all happy to have to work with us and were not aware that they had a truck reserved. We reserved an appliance dolly and all they had was a utility dolly. In the end, we got the truck and all worked out but it was not at all easy or pleasant.
Brett S.Very great customer service!! Will definitely recommend
Amanda L.The customer service was great.
juan B.I need someone one from the corporate office NOT the abilene store to contact me please 325-374-3116
Mario C.Seats can be comfortable and door even closed we could hear the noise from the road, seal of the doors it could be better
Cyrus O.Location was good and very friendly. The truck reserved for us had an engine light on shortly after we drove away. They quickly got us into another truck and kept our trip on track.
Tim R.Friendly and helpful
Tom Z.The folks who operate this location were kind and courteous, very helpful and generous. We had a great experience with them overall and would highly recommend them!
James C.Very friendly service and thank you
Lewis C.Great customer service. wonderful local Uhaul dealer. great addition to the community! Thank you grandma Stella!
Dayna P.Friendly , fast and accurate customer service for our first time rental. Thank you so much Galvan's! We would rent again.
CAROLINA S.The Galvan's were hands down the best U-Haul experience that we have ever had! Super helpful and extremely kind. We will go out of the way just to do business with them again it was such a great experience.
Mandy N.