Customer Reviews for Games N Things
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Games N Things
The gentlemen at Games & Things were very helpful and kind! I would definitely recommend them to anyone needing to rent a U-Haul in the Neosho area! Fabulous customer service!! They went above & beyond to help me with moving my son to Kansas City on short notice!! Just wonderful people!! Thank you so much for your kindness!!
The truck I needed was available and worked well for my needs.
the man who owns this location is wonderful, friendly, very helpful, will use this location again
The dealer Ray was so friendly and checked everything on truck and excellent customer service!!!
I reserved the truck to be picked up in my town, having to drive 20 miles to pick it up was not what I bargained for.
There was a piece of box and loose paper items in the trailer. Need to check when someone returns
Nothing can b improved. Very clean location
The man at this location was very hospitable and helpful after I had an issue at a different location where they did not have the right size of truck that I needed (Swartz Tractor Supply in Neosho, MO).
The man at Swartz Tractor Supply, however, was somewhat unprofessional with me. When he could see that I was getting upset that they gave me the wrong size of truck and he didn't have a larger size, he told his coworker that dealing with my problem was not worth his time and that he was losing money by helping me. He also told his coworker that "if you have a customer upset like this, you can ask them to leave." I didn't think that was very professional to say in front of my face. This seemed like an unfair statement because I was not being belligerent or rude in any way, but I felt as if he was not willing to help correct the problem. This made me feel very undervalued as a customer.
The man at Games N Things was extremely helpful and was willing to whatever it took to ensure that I had what I needed.
Great service! All went perfectly. Thanks!
Returned trailer 3 hrs after I picked it up received one email said they had received it then received call that said they didn't show it returned. After the differnt call the said they had received it
The equipment was in very good condition; the manager was both knowledgeable and helpful.
I didn't get a correct receipt. The clerk had accidentally checked my truck out to someone else 10 minutes before I returned it so he had to correct his paperwork and it took a while so he said he would email my receipt and I did get it however, all the totals were zeroed out so it didn't show that I paid anything. I will need a receipt to get reimbursed for the $300 I paid.
Thanks so much.
Integrate more people-oriented customer service specialists at the pick-up/drop-off locations.
They didn't have 4 doz moving blankets, like I ordered, only 2 doz . Windows were dirty, wipers sucked, headlights not aligned well, way to low. Otherwise it ran ok and AC worked fine
The service at both locations was good. My issue was the truck request. I requested a 17' truck. The day before pickup I learned that Monett MO would have a 26' truck. That was a much larger truck than we wanted to navigate. We ended up having to drive to Neosho MO to pickup a 20' truck and drive it back to Monett MO. It was an inconvenience.
they are very friendly.. and help u when u need it. I would recommend them to everyone..
I didn't feel like I was given a lot of information about the equipment. When I went to load my car onto the trailer, it almost fell off of the ramps because it had been raining earlier in the day and it had gotten wet. I almost had major damage to my car and driver. After that happened, I immediately called customer service and was given the usual excuses and didn't feel like a valued customer. I took the trailer back to the original location which was a huge inconvenience and added miles and gas to the truck I had rented. I then had to leave my car behind as I moved and ended up being stranded for a couple days till I rented a VERY expensive rental car for a quick turn around trip back to get my car.
Nobody was there, but the drop-off slots were easy to find. Could use more parking space, but I had no trouble.
It was convenient to my storage unit; great after such a long trip. In favor of the dealer I finally rented from in Steamboat Springs, he gave 2 days extra time free, since he didn't have the promised truck. That's at least an attempt at decent service, though I didn't need the time.
Make sure the uhaul is clean! We had to spend 45 minutes cleaning out the inside of the truck before we could load anything because it was so filthy. I think there was a bag of cement spilled and broken lumber in it, we swept out a large pile of trash and debris and the had to wash out the floor because it would have gotten all over our furniture and mattresses.
Windshield washer reservoir was empty. Had to make a special trip to Walmart to pick some up. Other than that, truck was fine.
I am very pleased to work with Ray @ Games N Things U-Haul, as it has turned out to be a very good business relationship. He is always very reliable.
they were great thank you
Nothing he's a very nice person very helpful with how everything worked safety checked tires , lights hitch chains everything , awesome service . I've used his service before that's why I went back this time and I would recommend this place anytime, thank you very much.
No problem. Very friendly and accommodating.
We were lied to about tie downs and u haul agent in neosho very in professional n rude .
The gentleman was very kind ,
Very good experience over all. Each location, the agents were more than helpful and informative. Thank you for making our out of state move stress free!
We drove around for ever trying to find locations took an extra two hours to find the locations also the location was closed and there traffic control left me on hold for an hour it was two in the afternoon on sat not a great experience please put up a dang sign saying the store location
Only thing was we rented a 20 foot trailer then was told all they had was a 14 but as luck would have it a 26 ft showed up the day we needed it. But over all your service sucked. Promised me a 20 then only had a 14 on site.
The man was very nice. Quick and easy pick up.
The gentleman at this location was very kind and helpful to us, however, we initially were supposed to drop off at another location in Joplin and had a storage unit rented but when we got there no unit was available.
Communicate with your locations! Your customer should be important to you. If your locations don't get that - get rid of 'em and get someone who cares!
Ray has great customer service and super friendly!
Ray was terrific, professional, a a joy to work with. We had signed up to drop our truck and trailer at a location that had closed, and Ray shortstopped us, saving us a very frustrating trip the other direction. When we dropped the car-hauler off the evening before we turned in the truck the next day, Ray even loaned me a padlock for the truck rollup door. I enjoyed working with the folks here.
Clean up the junk in & around building. Truck road rough with vibration.
Although Games-N-Things did an excellent job, I was very disappointed the truck we received was only a 17' and we had ordered a 20' truck. A specific notice as to a reduction in the size of truck should have been communicated. The resulting effect caused extra mileage because one trip was insufficient to move all of my items.
Closed when we returned equipment.
I have used this location on several occasions and the gentleman that owns it is always very courteous and is always very knowledgable.
The service guy was very helpful.
the rental place above was dirty with junk strewn all over the office. the restroom was poor at best agin with junk and dirt.
I was originally supposed to pick up my trailer in Joplin Missouri on seventh street. I called the night before and told them I would be late picking it up but I would be picking it up the next day. The lady said that was fine and it would be there waiting for me. Well it wasn't. They found one in another city, which I drove to and picked it up. I was told my Ford escape would be big enough to handle this trailer and my hitch was fine. When I got to This second location I was informed that it would probably ruin my transmission if I pulled this trailer and that my hitch wasn't strong enough to hold the trailer. I then had to go and borrow a truck from somebody else and make two trips back-and-forth from Wichita and Joplin. On top of everything I paid for an appliance dolly and they forgot to give it to me. The owner at the location remembers and has supposedly giving me the credit. This cost me a lot more money. I truly believe I should get every penny back from this disastrous Experience. I have the opportunity to refer her a lot of customers to U-Haul or redirect them to another business. Please let me know as soon as possible what you intend on doing.
The young lady that helped me was good service person. But whoever calledand woke me ip before 8am . Was rude. I will not rent from uhaul again 2nd bad experience.
Could you drive it for me next time? Ha Ha