Customer Reviews for Gauthier Auto Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service, very helpful and friendly staff.

Rating:

1.0

I had nowhere to park the uhaul. I uhaul parking lot was full so I had to park on a side street. The Cambridge uhaul in Central square was overbooked and there was a ton of people trying to return the truck here at the same time. I tried calling uhaul for help and they told me to hold, and I was placed on hold for 20 minutes with no answer. I also tried texting uhaul and they told me that this location doesn't accept after hours returns, which is confusing because the text messages I received from uhaul indicated to me that after hours return is possible. Now I'm going to he charged a "wrong return location" fee, which is frustrating because 1) I spent 10 hours moving today and I want an easy drop off 2) uhaul never informed me that my drop-off location doesn't accept after hours returns, so this fee feels unfair 3) the text messages I got from uhaul implied that I could return the truck after hours 4) there were other customers at the uhaul drop location returning their vehicles that were also confused. I've used uhaul before and I've had a great experience. I'll continue using uhual because this business is extremely helpful. But I would appreciate it if you can wave the wrong location fee because the Cambridge Uhaul location really messed up here.

Rating:

5.0

Michael was very helpful, truck was ready when I arrived a half hour early. He saved me a bit of money. Would highly recommend Keene Uhaul.

Rating:

2.0

No Wi-Fi to do online transactions and very secluded location

Rating:

3.0

Probably best to have staff take the trailers and park them and sign you out.

Rating:

3.0

Get an alignment and some new windshield wipers? The truck shook and vibrated the whole way and the windshield wipers screeched on each pass of the windshield. I'm not one to complain but that 750 mile drive was not very desirable.

Rating:

5.0

I returned the truck at night. The only problem was my frustration with the electronic check-in system, which I found very confusing and difficult. (I also wish I had brought a broom with me from home, so I would not have had to purchase one.)

Rating:

5.0

Nothing

Rating:

1.0

I wouldn’t even recommend them for car repair the girl was so rude to her own men who were working very hard, witnessed her hang up on a woman that was still talking on the phone, after telling them that she wasn’t in their area. she finally addressed us standing there, and tried to make us drive to Keene from Jaffrey after Uhaul gave us that one. Then attempted to charge us for wrong drop off, which got refunded. mortified at the way this woman went out of her way to be rude to everyone that she came across that day. DONT do it to yourself and the men working their at worth more than the way they are treated there. DO BETTER!

Rating:

5.0

Couldn't be more pleasant to deal with

Rating:

5.0

Tip top

Rating:

3.0

Windshield was filthy on the inside Was not swept out

Rating:

5.0

The best experience I have ever had

Rating:

3.0

I was told that they didn’t have room for me to drop the truck off at the Jaffrey location and that I should have been called about going to another location. I told them that I never received a call…and the rep then did take the truck. 3 days later, I got a call from someone in Michigan that they truck was never dropped off! I drove by the Jaffrey location and saw the truck was still there. I guess I would say the only poor part of the experience was the lack of communication within the whole process…that definitely needs improvement.

Rating:

5.0

Truck had cereal and doritos in the back. Otherwise, everything was super convenient and friendly in regards to this location.

Rating:

3.0

It was difficult to tell exactly where to put my vehicle.

Rating:

1.0

No spots to put the truck. Had to squeeze into a extremely small location. Closed at 12 no Personnel. No cell phone service on two carriers. Truck fuel gauge wouldn’t register the fuel. Had to fill the truck completely even though it had 3/4 of a tank when I took it.

Rating:

2.0

My original reservation was for 8:30 am, when I called to let them know I was running a few minutes behind I was on hold for 21 mins. When I got through they said my reservation was for 2:30 pm even though my reservation clearly stated 8:30 am. I was in transit to pick up my rental and driving when the reservation person I was transfered to said there were no rentals around, so I had to physically pull over and figure out locations for them to check. I was lucky to find one quite a way away from my orginal location and picked an "upgraded size" for no additional charge... But then was charged an extra 10 because I went over in mileage... Well of course I did, I had to get the rental significantly further away than planned. The cab had someones dirty clothing in it, someone must have spilled a drink as the metal plate under the center seat was all sticky and the back wasn't swept out. I finished my move, swept it out and notified the drop of location of the dirty peice of clothing behind the drivers seat.

Rating:

3.0

The guys are great

Rating:

3.0

Friendly folks at Gauthier's, but the 20' truck I picked up was dirty. Moth balls, sand, trash, and a melted Ricola cough drop were in the container of the truck. The cab was pretty dirty with lots of dog food, a granola bar and partially full drink containers under the seat, dried, sticky soda and crumbs in the cup holder. It certainly didn't impact the effectiveness of the truck. The truck got my stuff to where it needed to go. However, I was fairly nervous the whole time that I was going to be billed for cleaning, and it's just sort of unpleasant to pick up a vehicle that's really dirty. The customer service at Gauthier's was kind and prompt, no complaints there.

Rating:

1.0

I-Haul sucks. The trailer I ordered was not there for me to pick up. Then despite me saying repeatedly I was going to drop off in Andover you got it wrong. The whole experience was horrible. Then you have the nerve to charge me an additional $3 for the wrong drop off location. I will never use U-Haul again.

Rating:

5.0

The people who helped me were great. They handled all the details so all I had to do was drive the truck. Pickup was easy. Drop off was easy. Would use them again anytime I need to rent.

Rating:

5.0

excellent customer service.

Rating:

5.0

They were friendly, knowledgeable and quick

Rating:

1.0

Get a whole new uhaul site with a much better customer service

Rating:

4.0

Flexible with my schedule and agreeable in helping

Rating:

5.0

Nothing to improve on. Staff very friendly and knowledgeable

Rating:

1.0

I’m very disappointed that I’ve been charged for 2 days of rental when I only had the truck for less than 2 hours. I’ve reached out and haven’t heard back.

Rating:

4.0

We had to drive 1 1/2 to pick up then 1 1/2!hr to storage. Also air conditioner did not work we did not find out till Georgia. Would like some compensation for these headaches

Rating:

4.0

I would like to be able to proceed with the return without photographing the odometer and entering the mileage after locking the truck and putting the keys in the box I have no more access to the truck which cost me an extra 20 dollars

Rating:

3.0

The receptionist was nice but I received no receipt for my drop off. Said it would be emailed to me which it was but said I turned it in a day late which I did not.

Rating:

5.0

I needed to get a booster to get up in cab. Perhaps they could supply in the cab already. They did have one on hand.

Rating:

4.0

I don't want to rate the location poorly because they were very nice. However, the corporate office I assume has greatly failed in this. I was told that the only 26 ft truck was an hour away from my location. There are numerous uhaul facilities in my area. We drove an hour, they did not have the truck we ordered. The only remedy was a 20 ft truck because Uhaul corporate offices didn't do their homework. We ended up leaving 10% of our stuff because we didn't have enough room in the truck. Thanks alot Uhaul for all your help

Rating:

4.0

I was supposed to pick up the trailer in Gardner, MA, per my online reservation. Called Gauthier., they never heard of me. They told me to call Gardner,. They too never Heard of me. Spent half an hour on hold trying to figure out why I got switched to Jaffrey, NH. Never got a good answer, except that’s where your trailer is. More than twice the distance from my home. Why? The people at Gauthier we’re great!

Rating:

3.0

Cup holders were sticky with spilled soda or something. Sure it's a moving truck, but who wants sticky stuff all over them?

Rating:

5.0

Polite, clean, caring and very helpful!

Rating:

5.0

Check was fast and easy. I had to change my scheduled pick up time that day, when I called the employee was very friendly and there were no issues rescheduling.

Rating:

3.0

when i picked the truck up there was no pre trip inspection of the vehicle I drove a hour and forty minutes to pick up furniture but it was raining and the truck had a pool of water on the inside so i wasnt able to pick up my furniture and now have to rent another truck and there was no offer to make it right seems like i should have got so kind of refund

Rating:

5.0

Very good experience, no issues whatsoever.

Rating:

2.0

cigarette smoke so thick i could barely breath. I returned the truck 45 mins late i they charged me for another day. I get it. But it would have been nice to get a break.

Rating:

3.0

I have rented 5 trucks over the past 2 months and 4 of those times the customer service was terrible. You never have the right size truck available and you don’t inform me until it’s too late to change my plans. Then the customer representative on the phone is rude and not able to make any accommodations for shortcomings. The trucks have been dirty and almost out of gas every time. That causes unnecessary delays at the beginning of my day. U-haul obviously has no nationwide competition or they wouldn’t be in business. Good opportunity for someone to start a business.

Rating:

5.0

Excellent service. No.problems at all..perfect

Rating:

5.0

NOTHING NICK IS THE MAN AND DID AN AMZING JOB

Rating:

5.0

Everything smooth and accommodating.