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Genise R
Customer Reviews for Sumter Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at Mason Rd, but The Put It Down Plaza, needs help with customer service and being more professional.
Kim RThis reservation was moved from Put It Down at 4666 Broad St Sumter, SC 29154. This was required because the doors were locked and no one was around at Put It Down even though I arrived within their posted business hours. I've experienced similar problems picking up a UHaul in Columbia SC. I strongly recommend that UHaul screens their service providers more thoroughly to ensure that they have the ability (and willingness) to service UHaul customer's in a professional and timely manner. I did not experience any delays or issues with Sumter Rentals!!!!
William SThe initial truck had engine misfires that one associate tried to pass off as nothing. Thankfully another person heard the conversation about the check engine light and decided to check it out. Had to wait an hour for another truck.
Brandon SEasy transaction and no hassles.
Keith INothing exciting great job
Sarah TCourteous and professional staff helped hook up trailer and ensure everything worked properly
JEFFERY CNothing it's all 👍
Artis Jit was fine, i guess, nothing to brag about really..
scott WThe passenger door didn’t open from the outside. There was loud noise while driving it. And when I dropped it off. Called to confirm and it took them an hour to call me back. Need better process when app doesn’t work.
ANGEL BThe process was quick and smooth. And the clerk was very friendly, polite and helpful.
ALBERT FGreat Staff.
James RThe Wi-Fi connection was awe full. Had to find a place to connect to be able to maneuver through the program. Took an hour to complete the process and had to call U-Haul support and they confirmed need better Wi-Fi to complete the process. The store location was very close to the main road (378 I think) and that was good. I ordered a flat furniture dolly but was given a stand up dolly. The truck had damage to it so I took pictures of the damage in case I have to prove I didn’t cause the damage. If I ever have to rent another truck I’ll chose a location that has real people to provide the truck and not an electronic rental system. The truck drove good and was user friendly to operate.
Richard DThey were closed so I didn't get to interact with anyone there. I tried to use the website to return the trailer, but it sent me into a maddening loop of trying to upload pictures. Finally gave up and just left the trailer sitting there.
James SProfessionalism as always.
CHRISTOPHER LWould be nice if the cellular signal was a little stronger there…
Robert CSuper friendly!
Leland VWas not given UHaul paperwork for rental and was not informed the truck was in an accident!
Shirley GKeep doing what you are doing.
William RNothing, the equipment was readily available thank you.
felicia lExceeded expectations. Will return to do business again.
Shirley CWork on your pricing. It’s no way I should rent a vehicle that says the price is &19.99. I have the vehicle for MAYBE all of 45 minutes. ONLY drive 4 miles and my bill somehow comes out to $36… something isn’t right with that pricing and it really needs to be looked at. I honestly feel cheated out of money as small as the amount may be.
Timothy CVery friendly staff.
Logan S1$ a mile over plus the tax dependent move per state. Your moving equipment is overpriced and over hyped. Calm yourself and your company, you are not worth that much. Also the seller lied to me and told me that the price per mile was .40c before I left, and rushed the contract.
Sean CThey charge to much I never paid 151.00 for uhaul that’s how much they took off my card there customer service is horrible
LATASHA SCan't think of anything. Everything went perfect
RICHARD MNothing
ERIC MStraps on the dolly skipped when trying to strap car on dolly
Richard MKudos to Sumter rentals, the gentleman made it quick and painless.
Russell SGreat customer service
Ryan SThe new female attendant is very rude. The older male attendant who I’ve worked with in the past is great.
Honeybee SI had to go in to collect the key. The gentleman that helped was VERY polite and it was so refreshing after the morning we had. My only takeaway is that the establishment smelled of cigarettes which was concerning as I'm an asthmatic. Other than that, we were very pleased.
Staria CThis location is always friendly, clean, and accepting.. Never have a problem here.. we appreciate your help!!
AUDREY HGood customer service
Debra MNeed a better system for making sure U-Haul are actually at the location requested or even the one U-Haul send you to.
Douglas RI drove 9 miles. They said I used 3 gallons of gas. There is no way I used 3 gallons of gas in 9 miles. I have a picture of the gas gage.
Jennifer AThe person on staff was rude and didn’t know how to set up our rental or anything about terms and conditions of rental. It took over an hour to complete the application/agreement. I would not recommend this location
Daniel PRadio not working, engine light on. The office personnel was excellent!
James RNot a thing..
RICHARD MReturn was simple. Which is what was asked for.
mike hThis was not the location we were supposed to pick up from, but they were quick to provide most of the equipment we needed. The truck park has a lot of damage: broken mirror, broken front bumper, and numerous scrapes and dents. Overall, the truck operated fine.
SCOT TOld truck. Smelled of burning oil. I would not recommend unless my friends checked out the truck well first. We drove 11 miles and put $10.01 dollars of gas in. The company added $21.00 to my bill unexpectedly. There is no way we used that much fuel to travel 11 miles. Sorry.
John SWhen ask about the difference in quoted price (about 70 dollars) was told the quot did not include taxes Was never offered or even mentioned that the travel coverage or told that it was most of the difference in the price which I would have declined but didn’t have the choice This happen because of traveling interstate and had an accident and needed a truck and tow dolly to get vehical from SC back to home in FL
John S1. The equipment was very dirty 2. The truck engine needs a tune-up 3. The brakes made horrible squeaking noise when applied..
Rodney GCustomer service was awesome couldn’t ask for better
dallas gServices were Awesome!!
LAKESHA JHAVE MORE UTILITY DOLLYS READILY FOR CUSTOMERS
Tiara LThe first location I went to (Put It Down, Broad St, Sumter) was closed to due to Covid. This was not mentioned when I made my online reservation. The customer service rep I called on the phone was extremely helpful and resolved the issue very quickly and very professionally.
MATTHEW BGreat service
ANGELA LGreat customer service. Kind accommodating people. Great equipment.
Gabrielle H