Mobile App did not work - it was unable to match the location to the address in two different devices (LG V50 and Samsung Galaxy S22). Location services permissions were enabled always on for the U-Haul app and location was verified accurate and functional with Google maps "current location"
Tyler K
Customer Reviews for Gold Star Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating when our unloading plans were delayed.
Michael GDropoff was very unclear and we wasted a lot of time. Door said we should call a phone number--did twice and never heard back. Didn't have a number to contact UHaul directly for assistance. Eventually figured out the online dropoff method which did seem to work fine but wish we would've known we would have to do it that way from the beginning.
Colton BMobile app kept crashing when I was trying to do the mobile pickup
William JEasy going. Found it easily at able to grab the truck fairly quick.
Nicholas AI didn't really have a choice of where to pick up - location was not optional.
Karmann PEasy check in and pick up. Would highly recommend this location.
Kathleen JGreat service & trailers.
Gordon KAwesome service.
Kevin LNothing ..... all was well
Lisa PNothing the overall experience was excellent.
KURT DU-Haul tried to change my drop off location to a further one without asking me…not professional or right.
Joseph DJust a drop off no one there
Wayne QNo one showed up at this location to open. had to call in to uhaul and speak with a representative
Scott BI cant think of anything. Everything was perfect for pick up
Gary CNo one was at this location ever. Tried calling the phone number, got a voicemail for Brian-- not sure if he is affilated with U-haul
alisha dGreat service.
Lawrence DAnswer your phone, a little bit of customer service (coz you have none) will go a long way.
HOLLY KTrailer’s running lights were intermittent. I did receive excellent attention from the uhaul representative there.
Arthur FDrop off here is a little dim if after dark, otherwise nice open lot, easy drop off.
Jacob KOwner was very helpful in describing the use of the trailer.
Dennis MThanks for your help setting up the lights!
Martin LThe truck stunk of cigarette smoke and the windshield had a film from all the smoke too. We had to air out the cab and wash down the interior and windshield before we could even start our drive. Otherwise the truck was in fine shape.
Jesse RIt was very easy to rent and return.very nice guy and very accommodating.awesome place
DAWN PHe was super helpful and accommodating. Highly recommend.
KATIE MI prepaid and checked in online so i could pick up trailer quickly. When I arrived, no one answered door of business, so I hooked up trailer and left. Within an hour I was contacted by Gold Star stating that the trailer would be reported stolen if I didn't call back right away. Everything was resolved satisfactorily but what's the point of checking in online and paying in advance if this is the result?
Eric J24 hour drop off was appreciated since the location was very close to our final destination and they were closed Saturday and Sunday. The text messages were annoying, asked me to respond from the drop off location to confirm, but my driver returned the truck, i was not at the drop off location.
kathryn oThe location was not open when we arrived. We had to call to make sure he was coming. He arrived 20 minutes after the scheduled time.
Liz SI had originally requested packing blankets on my order. None were provided with the trailer when it was delivered to Gold Star. Communication between Uhaul and their locations may need some work.
Mark SBrian was Kind and Understood my needs. Thank you Tom
roger hThe mobile app was straight forward and the pickup and drop off went smoothly.
Andrea FNo one was there during their posted normal business hours, however they were available by phone and allowed me to drop the trailer on my own.
Lindsay RWhy is it so expensive to rent for 1 day when picking up and dropping off at different location?
PHILIP NI was charged by email for a extra day and I brought it early. Poor service, the return person was not there
Steven YThe door on the trailer was very hard to open. I told the facility about the issue.
Tom EKnowledgeable. Helpful. Friendly.
Gina LEven though I reserved the truck in advance with a specific pick up time, the shop was not open for me to pick it up. Had to wait for someone to arrive and hand off the truck and keys. No issues with the truck.
Dana GQuick process to plckup and drop off for single day local move. Everything was available and on time when I arrived. Would use again.
Aaron KI thought I was picking up at Blaine location. The worker at the Blaine store could use a little customer service pep talk nothing bad he just wasn’t very friendly. Dropping off we had to drive the truck 70 miles to drop off...they said the Ames site was full. Made the day longer because of that
Julie SExcellent service Truck was in great shape and ready to go. Thanks mike
MICHAEL OBrian very flexible and helpful.
Margaret B