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Todd f
Customer Reviews for US Cellular
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My invoice had $00 on it so I still have no idea what I paid for. Not happy at all with how the agents at both ends struggled with system/program.
Dan DNothing to improve but Apple Maps took us to the address across the street, weird lol
Cecilia MThe best thing you could do is understand how your U-Haul contract works I was misinformed and told I was paying $256 up front and 141 when I return it that is incorrect we paid $100 deposit and $156 for the rental there for it was taken care of except for a dollar seven for one mile over
Nancy HThis was a horrible experience. I had a reservation for one price, but when I show up they charged me $60 more. And told be the lower price was a bundle with a truck and dolly. Even though I stated when I ordered it that I would be using my personal vehicle and never signed up for a truck. Upon returning the equipment, no one knew how to operate the check in. They tried to make me wait another day. I refused and told the young kid to inspect the equipment to make sure everything was good, take down my name, reservation number, and time I return it to avoid a late charge. This was by far the worst customer service experience I have ever had. Uhaul has lost a customer in my eyes.
Robert S