Customer Reviews for Grady's Service
(U-Haul Neighborhood Dealer)

Rating:

3.0

I added a utility dolly but when I went out to the truck to inspect the dolly was not there. I was able to go inside and ask the staff and they provided the dolly.

Rating:

4.0

I didn’t use the full estimated mileage and didn’t get reimbursed for what I didn’t use which I have in the past in this situation.

Rating:

5.0

I would send everyone I know to this place to rent ...1000% happy

Rating:

5.0

Twas good. No complaints

Rating:

5.0

More inventory.

Rating:

4.0

Courteous service. Efficient check-in check-out process. Truck was okay...a bit on the labored side, but it it did what it had to do. Paid more for minimal mileage and Safe Move coverage than for rental of the vehicle itself, but it's still the best deal around for reliable truck rentals.

Rating:

5.0

Water inside truck bed

Rating:

5.0

The young lady in store was extremely helpful and polite. I appreciate that.

Rating:

1.0

Unsafe, rip off, over price, unfair pricing, you should be regulated by state law and put our of business.

Rating:

5.0

Excellent customer service. Everything was ready to go, clean and in good working order. Would highly recommend.

Rating:

3.0

Keep the truck clean the side of the doors were dirty had stuff in them and the back was dirty too

Rating:

4.0

Good job!

Rating:

5.0

Still having an issue with using the smartphone check out/in. The app and website throw me out when uploading photos.

Rating:

2.0

Small location - really just a gas station. Not much space to park and maneuver a trailer if you are trying to drop off. Needs more space for uhaul trailers and trucks.

Rating:

2.0

Truck was garbage and transmission is messed up. Transmission kept slipping. I’ve heard from Movers four hours go to the track it cost me six hours and coffee 20 morales I will never rent another you hop on this place that’s how upset I am they told me 3995 I got billed a lot more I am really upset I used uhaul any time I need a truck from Florida to Wisconsin

Rating:

5.0

U Go UHaul

Rating:

4.0

Gradys employees are always helpful and friendly. They helped me out when I had a question about my U-Haul today without any grief. Nice option to have right in town too!

Rating:

5.0

I had hard time checking and in with my phone. Photo were not accepted

Rating:

5.0

The app was very annoying to use for inputting photos at the end of my rental. I kept accidentally going back as I was trying to read the "info" menus and double check I was getting things right. This caused the app to forget the photos I took. I had to retake every photo 2-3 times. One time it took me all the way from step 4 to step 1 without remembering any of my inputs. It was annoying.

Rating:

2.0

Sucks, we reserved a truck online. The next day they call and said the truck was not available near us. So we had to get the bigger more expensive truck. Then our drop off time was 9:00pm after hours. Well we dropped it off late few hours after 9:00 so they charged us double for both dolly’s we used. If I had known we would get charged double we would have kept the truck double the time. If you don’t click the link and take pics when you drop it off they charge a $20 convenience fee! Hell that would have been cheaper than paying double smh.

Rating:

1.0

Service was terrible. Received no paperwork from the staff at pickup. Rude service. Would like a partial refund

Rating:

1.0

Educate Educate Educate !!! Whether you are prejudice or not you should represent your job professionally. Don't throw a person's I. D. back at them after they have handed it to you nicely. Don't tell a customer they cant pay with cash. Don't steal from a customer debit card when they have already paid you cash. I will NEVER use this facility ever again and will be passing along my experience at any platform I can use ESPECIALLY FACEBOOK and WORD OF MOUTH ! Good Day !

Rating:

4.0

The whole experience went off without a hitch! Ha! Highly recommend.

Rating:

2.0

I reserved the U-Haul online, and I picked it up via the app. I have to jump through all types of Hoops just to get a code to open up the key box. Took me about 40 minutes to finally get my key box. Won't be using the online application

Rating:

5.0

I rented a pickup truck on your Web page and then it it took me to a rental of a 17 footer I don't want months or didn't wanna order all I needed was a pickup truck to move what I needed to move. Now I have to pay more money for something I didn't want and I didn't realize it until I got to the place to pick the vehicle up

Rating:

1.0

The location was 70 miles from my location. Not at all acceptable. Cost me time and money

Rating:

3.0

No frills, no fuss. The key lock box should be labeled - it's just a black unmarked box.

Rating:

5.0

No issues .

Rating:

3.0

Super busy multi-faceted place. It was a gas station/car repair place, and a UHaul pickup place. It made for a very lengthy pick up process due to every time someone came in he interrupted our transaction to help other people first. It felt very disorganized. He also stated I was renting a 14 footer when I had clearly rented a 15 footer online, his response was we don’t rent that size...upon further investigation you do rent that size, so again it just did not seam like an organized or informed site.

Rating:

1.0

The trailer was buried in a foot of snow, I had to hook it all up by myself. In the past the staff has all always done it. The tongue was frozen to the ground so it took me a while to break it loose. In short I would not rent from that location again. It took a long time to get everything processed.

Rating:

4.0

Car dolly had bent chain hasp that would not close, 3 missing rubber chain holders. Uhaul rep at gas station advised to go to local Uhaul location to get parts which we did.

Rating:

5.0

Very convenient. Plan to use again for any future trailer rental needs.

Rating:

3.0

It leaked from the top. Water on mattresses and carpet. Returned it and the guy didn’t seem to care.

Rating:

5.0

Excellent customer service, people friendly and fast interaction of transaction. 5 star rating ***** Thank You !

Rating:

1.0

I was quoted a fee of $257 for the rental, when I picked up the truck the fee I was charged was over $300. I was told that was a deposit fee and when I dropped off the truck I was to be reimbursed. Well that didn't happen. I was told that a deposit is not required if using a credit card. I called grady's , they told to call the area manager,I left a message.Have not heard from that person. I will never, ever use uhaul again if this is how you treat your customers. res #86027183

Rating:

5.0

Well, this is an odd posting about U-Haul, because all I did was rent six blankets from Grady's to use in a trip that I was taking to Oregon. Ummm...the blankets worked great?

Rating:

5.0

Everything went very good from walking in, renting the van to getting billed. Quick friendly service. Got a brand new vehicle that drove and ran great! Couldn't be more satisfied...no improvement needed as far as I'm concerned

Rating:

1.0

horrible customer service mike was a dick

Rating:

2.0

The server for the mobile pickup was broken and it made the process difficult.

Rating:

3.0

the person who does the rental only works 4 hrs a day. I had to pick the truck up early to accommodate him. Been to the store twice to get a final receipt and he is not in so no other employee can give me one. That is just poor customer service.

Rating:

1.0

I ordered the pick up for the puetz location. The confirmation email said that it was confirmed. The guy there sent us to Packard. That guy in the shop on Packard didn't know what a tow dolly was. I asked if there was paperwork and he said no, just take it then we tested the lights and one didn't work. I got a phone call around 3 PM if I was still coming to pick it up from some lady. I told her about the experience and that I felt entitled to a discount at minimum since I told her that I did take it out of pure honesty. Had I not, it would have been a free rental. 0 stars for a rating. Feel free to let me know why I should use uhaul for anything again. There are plenty of other places I could have done business with but this location was across the street from my buddy who I was borrowing the truck from.

Rating:

4.0

Margie is very helpful.

Rating:

2.0

Train the employees on how to rent a vehicle. Ensure the truck is clean prior to renting.

Rating:

5.0

Another fantastic experience with drop off. The person took the time to ask how my experience was and clearly explained the charges and examined the equipment upon return to ensure there was no damage. Perfect experience.

Rating:

4.0

Location was busy, but personnel was helpful and knowledgeable.