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Richard D.
Customer Reviews for Graham Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were there when I needed a truck! Several other places I tried never even answered their phones. This place is above excellent!!
James O.Arrived within stated hours of operation to find the place empty. Sign said the attendant went to the bank and would be back by 4:15pm. Attendant finally showed up at 4:35pm. After dropping off the equipment, attendant assured me that he would check the equipment in on the computer and send me an email. Two days later, I drove over to the location and personally spoke with a different attendant who admitted that my rental had finally been checked in that day. What an extreme in experiences from check-out to check-in.
Earl S.Keep up the good work!
Kunthy N.The Man is what we call excellent Customer Service Specialist. Words cannot express awesome personality. I wish he can be running seminars for uhaul agents
Solomon O.Make sure your equipment is maintained. Staff should not tell clients to repair equipment. When a client is delayed for 48hrs it should be an emergency 48hrs ago. Using clients as part of the solution is not a good business model. Supporting vendors should be courteous and helpful.
Jennifer M.Paul is great
Mike O.Great service!
Jimmy B.If I ever need to rent again Graham Express is where I'll be going.
Sarah J.The “old man†was wonderful!!! I demand he receives a raise if he isn't already at the cap! As long as he's there, I will be returning for all future business, thanks Paul! (Hopefully I remembered the name correctly)
GAVIN F.Paul and Nathan were so helpful and nice!
Jordan V.Very professional people who went above and beyond and helping me get that van today. I definitely will recommend them to anyone in the future.
PATRICK B.Amazing guy and fun to do business with. My husband and I said he is very knowledgeable and informative! Great expierence the best I have ever had from a Uhaul...
Judith G.Great customer service. The older gentleman was super attentive and the younger man was super helpful
Dylan T.Terrible Experience! Truck broke down on first leg of an in-town move and was stranded on the side of the road for hours. Communication with the store management was non-existent. I had to secure my own replacement from a different store and never received a call from the manager. I called the store to let them know about the break down and they said "what do you want me to do?" when I asked about a refund they said " you have to call U-Haul, we don't control that"
John E.The older gentleman at this location was FANTASTIC! AMAZINGLY HELPFUL
Travis M.Paul was outstanding and went above and beyond in customer service!!
trish C.Nothing. Excellent customer service!
Timothy S.Everything was good.
Debi M.The owner was a nice guy!
Visith X.As usual you guys rock !!!!
PETER L.Great employees, friendly, polite and respectful.
velma S.Excellent Customer Service with friendly staff. Thank you!
Tamara B.Both people I worked with were very attentive, professional, and competent. I really enjoyed renting from this location and would love to do so again.
Jeremiah H.My whole experience was great. The gentleman behind the service counter was exceptionally efficient and friendly. A great associate/staff member. Pleasant experience all around.
JARED K.The older gentleman that helped me was awesome had a good attitude and was very helpful was quick and thorough
Chrishawn G.The service was top notch, fast and extremely friendly. Great conversation during the check in made it fun and quick. Staff are phenomenal.
Todd P.Paul was amazing! He explained the process with a sense of humor and a smile the entire time.
Sara H.Nothing Paul and Cassie were very helpful and friendly
Grady H.Paul is the best , you need to get advice and learn about the trucks or tow Dollie's he will give you all the information
Bonifce W.So nice. I always rent from this location, nice, friendly, clean, and they will go the extra mile for you.
nadine M.Young people learning the fundamentals, outstanding in an out, no reservation. Clean, easy in an out, no hassle just get done, get gone,check I was so fast. Thank You will be back again this is my U-Haul spot.
Domenico S.Fix the fan on the truck
Jakob C.Very nice, professional staff, who made our experience easy and painless! We've rented lots of trucks, and this place beats the others we've used.
Kristin E.Very personable and considerate of peoples time. Thank you for helping make our move easier!
Mikeal L.Just asked me for the keys. And asked if it had gas and my belongings were out if it. I understand he didn't want me to keep waiting since they were both helping someone at the desk. But would have liked to continue conversation of putting too much fuel in and I didn't use the padding/covers. Can I get a refund then?
Stephenie B.Everything went smoothly. Staff was friendly and had great attitudes.
MICHELINO R.The “old guy†was extremely helpful especially after a couple days of moving and we can't thank him enough.
Scott B.Awesome customer service agent when I picked up the brand new cargo van. It only had 1021 miles on it. So that was a surprise. It was very easy to drive and load. The CSR was super helpful when I needed to extend the rental one more day. When I dropped it off the following day the owner was the one who closed my rental out. Very pleasant man and very excited about his new pickup and cargo van. The front was well maintained and parking lot was well managed. Great place for storage and uhaul rentals.. Highly recommend
CHRISTINA C.The manager and the young assistant were so helpful
Eric H.All good
eunice N.Lower the miles prices
Audrey R.Manager was very nice & understanding of our needs. He explained the policies well & made the transaction quick & painless.
Dannie A.Paul and Aaron were absolutely fab to work with.
Kyrsten S.It would have been nice to know that we could rent it fir a month with 3000 miles included. That was not told to us until after the vehicle was returned. Kinda too late by that time.
Phil B.Nothing great service
LEONARD G.No late drop off allowed cost me a extra day rental and miles
Lawrence S.Very friendly and helpful
Alan B.Paul and Aaron are the reason I continue to rent from Uhaul
Timothy A.This experience was smooth and easy.
Kecia S.Excellent Service I will recommend this area U Haul to all my friends and family.
Movita S.Paul Savarino took excellent care of me. Honest and very helpful
allan M.