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Chelsie S
Customer Reviews for Grand Blanc Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service we receive was great. Check in was smooth and staff was very friendly. I would definitely rent from here over and over as needed.
Angela SDesk clerk was quick pleasant and helpful.
Thomas EI contacted U-Haul customer service within 1.5 hours after renting 9’ van which was too small for my move. The representative attempted to help by emailing the facility manager to pls contact me asap so I could possibly switch to a 10’ truck ASAP. Although it was after hours the manager could have at least contacted me. This is why franchise monopolies eventually fail.
INAS AI had to do a self drop off. I have no idea what anything other than the parking lot looks like. The self drop off process is very slow.
jason SVery friendly and hassle free drop off
JOHN EFriendly and easy drop off.
JOHN EThe person at the counter was rude and dismissive.
Jessica WWe got there to pick up our truck and no one was there. We actually got there 20 minutes late and there was another couple waiting that had been there since 8:40. We wait around for a bit, but no one came, so we called and finally got on the phone with someone, who was very helpful, but they told us they were going to reach out about the store being closed. (This was 35 minutes after our pickup time) then, the guy that walked in, didn’t say a word to us, walked over to the desk and asked our name. The person who walked in, never apologized for being late and pretty much said 2 words to us the whole time. The truck was great and had no problems, but the service was terrible and the fact that he wasn’t there, was very frustrating because the store was supposed to be open at 8:30. Very frustrating experience.
Alex MI found Jess very pleasant and easy to talk with. He was knowledgeable and thorough in his answers. I would rate him the highest possible. Worthy of a raise.
Judy CVery friendly and accommodating. Thank you.
Fadi NThe snow was not shoveled or salt put down so I slipped, fell backwards and smacked my head on the cement. The person in charge did not seem to care at all, didn’t ask if I was alright, apologize in any way and found excuses for why the walkways were not shoveled.
Andrea GTruck was old, 91500 miles on it and was dirty on the outside and was low on gas. The door didn’t seal so it was so noisy on the expressway, couldn’t talk to anyone
Richard JNothing
Audrey MJesse was super-helpful when assisting us with our trailer rental! It’s refreshing to get help from someone who knows what they are doing!
Jason HEverything was good.
Adnan Sin staff was great very professional, timely, clean (office/truck) and helpful. Answered all my questions and gave me useful information quick and fast service. Website is a headache! I would pick my location (grand blanc 2miles from my place) and then it would keep trying to transfer me without asking to FLINT! In a bad area- 12miles away! Had to redo my rental like four times then call U-Haul to get it straightened out. (the call center lady was very helpful.) also Hated!! the repetitive questions for upselling- movers, boxes, dolly… stupid pop ups over and over again way too much!!
Nena MMan Jesse was excellent. I've been to many u-haul places in my day but I've never had such great service. I will now go out of my way to use this place as my u-haul destination. Thanks Jesse!
Shawn BQuick, friendly and accurate support and service from Jesse.
Timithy GWe were inconvenienced when the Fenton, Leroy St. was closed and we had no idea what was going on but thank God Jesse called during our panic and we were then aware the reservation had been moved. We ended up spending triple in miles. Seems unfair. I feel overcharged.
Volora BVery well marked location in a well lit spot.
Amy GQuick drop-off process!
Kristina MQuick & easy experience
Jana BThis process is NOT user friendly, easy, or timely. I am beyond disappointed with my experience.
Fadra BHad problems signing van in as a return. Do to phone service . But everything ran smooth... Thank You
Richard YVery Good Service!
Edward ECustomer service with Jesse was excellent
ROXANNE SJessie was friendly and helpful. Checked that the lights were working and gave advice about how to clean a corroded electrical connection. Very professional and a good representative for the company.
Bonnie CGentleman is so nice and helpful and that’s why I keep coming back.
Jennifer HMy son and I thought they were very friendly and knowledgeable about the trucks. We will do business with them again if needed.
Jill CJesse was very helpful and went above and beyond to answer all our questions.
Anthony TGreat overall experience, helpful staff
Przemyslaw PVery good service… down to earth employee that gave the small-town friendliness in this city, highly recommended. Take care of this guy.
Timothy RWe really had a great experience using this facility. Your employee was very helpful and friendly and the cargo van was very clean. We were grateful we had the van as we were going to rent a pickup and switched to the van. It started to rain on the way home. We will definitely do it again. Thank you.
Barbara HJesse is very helpful and gives great customer service
Kenneth TEverything was great!! Friendly and professional!!
Mary WJesse at uhaul was great to work with. Goes above and beyond in customer service!!!
Gregory HJesse was great. Very professional and thorough but still personal. Great truck too.
John MThe staff at this UHaul location went above and beyond to make sure that we were able to safely hook up and all lights worked properly, even staying a few minutes over to make this happen. Thank you!
Kimberly TFirst experience with a big truck and I was able to handle it with ease Customer service was great would recommend
Jalyn AThe only thing the truck should’ve had more gas to start with.
Linda LSmall location. Drop off was fine but really how bad can a drop off be when you just park a vehicle and turn in the keys.
Ross HThe manager came out and met me in the parking lot. The return process was quick and easy. Very professional and polite. Great experience.
James MJessie was my representative. He was professional and friendly and very informative. His manner alone is enough for us to not only use your site again but recommend to all the parents moving their children to college as well as anyone else.
Beverly BFast and friendly
Ronald CWasn't super impressed with the checking in and getting the U-Haul process. Thankfully we were there just before they closed so we could get help, since I couldn't get passed getting the key out of the box.
Jessica TAgain, excellent experience
Jeff WJesse was very professional and very helpful. We will recommend to our friends & family
David G