Customer did not leave a comment.
Joan M
Customer Reviews for The Storage Place Mineral Wells 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App did not tell me where to put the key when I self check in
Woody HThe return was great, I just had to park the truck and drop the key into the return key box. I returned the truck a day early.
Lisa JSend a customer the correct name on reservation. You guys sent me a reservation that has Jakes convenience store but they didn't have me down for a reservation. So I called other uhaul places to find out that this storage place has my reservation for a uhaul vehicle. I was not happy at all about the poor customer service at Jake's convenience store and U-Haul messing up my pickup location.
Alvin RThe. Lady that took care of me was very nice and helpful
Lilly LThe person never left the counter or offered any assistance in unhooking the trailer, which was somewhat heavy. Thtey said to find a place to park it and waited for us to come back in the store. They didn’t check the trailer to make sure it was correct.
Maurine HThe girls working here are AMAZING! They were so helpful and understanding. I will never go anywhere else for my rentals.
LINDA BLocation was fine however I wanted to pick up in Weatherford and not have to drive 35 minutes away for pickup U-Haul should do the transfers not the customer. I made my reservation for weatherford not mineral wells.
MALCOLM WGreat customer service! Easy process!
Ashley HWalmart the lady at the front desk was very helpful respectful very polite and you don't find that nowadays with customer service
JANICE DGreat job, fast and helpful! Friendly too.
John TThe mirrors are hard to adjust, and I didn't want to break them
Ray AThe drop location wasn't open both days and the app couldn't get my location so ended up having to research how a night drop works.Drop of location didn't have a papper dope box to use so had to use key drop as substitute.
Damian G