Private vendors should be made to use noticable signage that states if they are open or closed, and if they use a dropbox method.
Kimyhana P
Customer Reviews for Gray's Vehicle Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I expected a phone call from the pick up location to verify details of the rental which I did not receive. In the future I would recommend that the customer call the p/u location to ensure both parties are ready for one another.
Michael RGive this man a bonus for holding onto two items I left behind that I had to come back and get and I forgot to return those blanket covers at the same time so I turned them into him. That man was a blessing!
Joe FNot make them wait for 30 minutes because printer is down. Checkout online process should be handled locally. I dropped off truck and 30 minutes later got email to check in vehicle. I was no longer AT the location so it wouldn’t accept it. Hopefully that $20 charge doesn’t come in, because truck was returned 7 hours EARLY
Jim KNo signs, hard to find.
Teresa ASam was extremely helpful and kind...
Ckrystal DTotally happy with my experience. One now for others, it may be best to call ahead to confirm the truck you need is there. If size of truck is important. I had to go a size bigger which was no problem for my, but may be best to call and double check if you reserved online.
Randy DThe way to get in is a little confusing and driving small vehicles to get to this location is a little daunting. Had to call to ask where to park once finished hauling.
Henry RSam was fabulous and helpful
Greg MNot clear where to drop off truck. If it was not for Ryan who was an area manager this could have gotten ugly. Asked about damage and had to send the drop off location pictures I took at pick-up. Signage or better instructions on website as to exact drop off location would be helpful. Had to go to drop off personally to make sure everything was handed off OK..
Paul BKeep up the good work. I was very satisfied and all went well. Thanks Again.
Gregory WMr. Gray was a pleasure to do business with.
Kathleen WNa
Tessa TDon't have your customers travel 35 plus miles to pick up the U haul truck they need
Michael FI had no problem with the rental experience with the rental agency at all. However, my issue is with the dispatch process. I had made this reservation in plenty of time to have the right equipment at the location that I had requested. Instead, I was sent 18 miles away to pic k up(35 miles round trip), which ties up full additional hour of an already long day. My original contract had stated "Guaranteed reservation", but I was directed days later to a different and farther away pick up location.
Joseph LDo not use this site as a drop off. There is no room to drop off any trucks, it is on the corner of an intersection on back roads and we had to drive around for 10 minutes to get turned around and get pulled in enough to be off the road. Avoid at all costs.
Jason FJust great service
Strephan BCouple was very friendly and easy going. Needed the u haul a little longer than expected but they were very understanding. Price was good. Would recommend this location if you need a uhaul
Matthew CTrailer lights were not working. Check prior to rental.
Brian BManager was terrific
BOB LEverything your doing is going great . The uhaul was clean and drove very well.
Arlo BRoll up door needs lubricant. Otherwise all was good.
C FThe online service was awful and took forever to load. The owner of this location was very helpful and helped me fix everything.
Darian KWas very polite and most helpful.
martin gFriendly & helpful.
louise aThere was clutter and junk around the key drop box and it wasn’t clearly marked or identifiable.
Jared RMe. Grey was very nice and polite
Roberta ZMake the information need to secure the vehicle less. Why the need for so many telephone numbers? Why calling them to verify wife and other relatives? Takes too long with all the unnecessary information.
Dennis BA little hard to find the office location in the back
David SThey charged me $25.00 for cleaning when there was nothing to clean. I drove straight from Lewisburg to Bellefonte and had nothing in the truck. Nobody was there at 9:25 to take the truck. Had to talk to a neighbor to call the owner.
Thomas SGot charged a cleaning fee that was returned with more gas then it had and cleaner then when i got it. So id like a customer service to email me to discuss this issue
cory jVery Helpful and answered all my questions expertly. I would go back to Gray's Vehicle Clinic if I ever need UHaul again in the Bellefonte/State College PA area. Thanks//Mike B
Michael BAt the pick up location it was not convenient to pick up the uhaul the guy who we picked it up from made ignorant comments to my wife about if she could back up her car up the long junked up driveway you have to go down and then about if she knew left from right for turning it around. He really made you feel like you were bothering him when we picked it up
Scott HSam went above an beyond to get us the equipment we needed for our time frame.
Centre CMY SECOND TIME RENTING HERE. NICE PEOPLE, GOOD EXPERIENCE! THANK YOU
Susan WGood service
cagle cVery hard to find, no face to face contact, had to call the location to find out what to do with the trailer. Told to "park as close to the creek as possible and leave it". They seemed offended when I asked if I could get some proof of returning the trailer.
Marty KCAN'T THINK OF ANYTHING. GREAT EXPERIENCE!
Susan WI wrote a note on the paper work when I returned this vehicle in Mechanicsburg that the truck was a pig pen when I picked it up. I was not at all impressed with this rental and I found the personnel on the phone to be snotty to say the least. You should try to make a better effort to have what is requested at the place it is requested, or don't show it as available for online orders.
LORI CEverything was great
Robert DThe location was: (1) 16 miles from the location I reserved my U-Haul on a week in advanced online, (2) incredibly difficult to get to because it was not the address stated (had to go over a creek and into a family’s basement in the middle of nowhere, and (3) the U-Haul was clean but the gas meter was less than stated on contract and the U-Haul had engine difficulties.
Dallas HThe location is inaccessible with the one road leading to it being closed for another month. The woman working there was wonderful and super competent but having to cross the stream to climb over the train tracks to get into the office was too much for me.
Keith DGuy talked down to me the whole time like I was stupid, he held us up for much longer than necessary and he gave me incorrect instructions, delivered in a condescending tone like I I couldn't understand basic instructions. Wouldn't recommend him to my worst enemy, u-haul service centers treat you infinitely better.
Joseph KExcellent availability and very helpful.
Mark FWhen I showed up about 1:45 pm I wasn't even sure I was at the right place because it was run down and a little trailer looking thing was unoccupied. I called the number since online it said they didn't close until 2. The guys told me to leave everything in the truck (even the contract I didn't receive which I explained) and someone would be there to pick it up. I was then charged for clean up for apparent mud marks in the back of the truck even after everything. My first time getting a uhaul and I was disappointed.
harley mBetter signs to find the office.
Scott DMy complaint is not with Grey's. He was very nice, helpful and worked with us. My complaint is this location was 26 miles away from location we wanted. Two other U haul locations we're much closer. We also did not want a 26 foot truck. Mr Grey was very accommodating and let us take a 17 foot XL. Thank you for the opportunity for feedback. Again, Mr. Grey was great!
Laura BDropped off after hours. No drop box for keys.
Paul SThe location was difficult to find and the person was incompetent. I had a VIP certificate, but he was not able to figure out how to apply it so I could not apply a credit.
David SIt would be helpful if we received instructions on how to drop off the truck prior to the drop off time. We called the location and they were very helpful, though!
Kelly N(Cont.) Your so-called "reservation" system is really just a lottery that you use to strong-arm customers to take what you want to give them. You have no clue what "customer service" means. U-Haul, U-SUCK.
Terrence RNo problems at all Thank you
JoAnn KSam was very friendly, helpful, and flexible. Answers call at all hours and allowed and after hour drop off to accomodate our early AM departure. Location was immediately on side of road with not a lot of room but Sam explained it perfectly where to park.
Jim DThere was no place to park, no one was there during the business hours, there was no office. I had to call to see what to do with the truck. The place was a dump. I would not recommend it to anyone.
Diana SSam did a great job
Glenn II used the guide in the rental agreement to fill the tank back to original level, plus a little extra and when I returned the truck I was charged for an additional 2 gallons. I used the trick for 17 miles. If it used 5 gallons for the amount I believe there is something wrong with the truck.
PATRICK CGray's vehicle clinic did a great job. Highly recommend using them.
Carl WSam Gray was great. Highly recommend using this rental location.
Carl W