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Chris Massey
Customer Reviews for Greenoaks Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kim does the best job renting the U Hauls . Kim always makes sure the rental is ready . I would not go anywhere else .
Farrell CalhounKeep up the great work!!!
Quenton BrooksGreat service
Ronald HillTori C. Is an excellent salesperson! It is so refreshing to have someone who understands customer service. She was friendly, knowledgeable and efficient!
John Barrett nunneryFast, courteous service at pickup.
SARAH FEENEYVery good experience super fast very nice.
Wendy BusseyThe size U-Haul I reserved was not available, and this location more than made up for that with a discount and very similarly size truck. Wonderful customer service.
Erica LodenWent above and beyond given my experience above.
Stuart OstbyNothing
Christopher SwindolCustomer service was great and the equipment was okay.
Dedric BrownMy first truck that was given to me, had issues with the driver side mirror. It was flopping all over the place and the brakes needed some work done. I had to take it back and get a second unit in order to be able to make my trip. The young man that was assisting me with the vehicle Knew that the mirror was not working properly but allowed me to get in the truck anyway. When I went back to get the second unit, he was not very friendly. When I asked him was I ready to go with the new unit which was the second unit he had an attitude. I feel like I should be discounted , due to the fact that I had a problem with the initial equipment, and due to the fact that the young man that was assisting me, gave me a unit that he knew that was not properly functioning and plus he had an attitude. Overall experience was fine. My only other issue is that I could not return the unit to Louisville where I live, which made me go over my miles because I had to bring the unit back to starkville where I rented it from. I do believe a discount is warranted in this case because there were issues from the start.
CYNTHIA HARRINGTONNothing to improve, On a scale from 1-10 I rate your business 10
Randy JeffersonMy experience with the company was horrible. I had to drive 45 miles to this location from Caledonia Ms. The Columbus location didn’t have one for my reservation and didn’t inform me either! I will never rent from Uhaul again
Krista NashThe woman who checked me in was incredible. Hard working, took care of everything, keep up the great work.
Martin JonesAll of the staff were so friendly and helpful. It was a pleasure renting from them
Paul WelchFantastic management and outstanding customer service! This is how every business should run. Extremely efficient in getting you checked out/in. Well done to the staff.
Chad ParksThere were some young men waiting to help me unhook my trailer. They were great and the owner was very accomodating. Great experience!
tenise spryGreat staff. Very helpful.
Jimmy McFatterThird or fourth time renting here, always excellent service!
Wayne Allentoo expensive
Eric FiahWas turning in on a Sunday and a young man saw us drive up and took care of the process for us!
Sandra ColemanKim is awesome
Shane HandAwesome Service get you in and out on your way
Freddie GibsonNice and helpful everytime we went there.
Michael BratcherStaff is extremely helpful and knowledgeable.
John DendyEasy, accommodating, friendly!!
STEPHEN SHACKLETONVery helpful staff. Made the process easy and took care of us.
Tony BoudreauxHad issue with customer service when they called to confirm pick up. Binders went above and beyond to assist/correct that issue and have equipment at their location for us. Appreciate their helpfulness (along with supervisor Mark who helped facilitate that)
Tammi ThroopCustomer service here is OUTSTANDING! They are friendly, efficient, and accommodating. The facility appears to be very well managed. I cannot suggest any improvement and would recommend them to anyone. Great job!
John FoxVery professional
Kenneth ConlyNo issues at all. Great communication, inside of the trailer was exceptionally clean, hours are good.
John SchwarzmannCustomer service was top of the line I ever seen a more better run company the woman that was there can’t rember her name but from the time I talked to her on the phone for my reservation till the time I got there to pick up she was the star of my day thank u
cedric ervinAlways great customer service!
Theresa BellWhen I backed my car off the auto hauler some plastic coverings were ripped off. It appeared that the car was pulled too far forward. I contacted store to report but have not heard back. Car is driveable but there is something scraping while driving. I feel that I should be reimbursed for any repairs. Thanks.
DUNCAN MCKENZIEThis was the friendliest, most helpful location that I have ever rented a uhaul from. Really nice young lady with blonde hair working to help hook up and was there when I turned in. Would definitely use again.
Roy GriffinNeeds better signage, had a hard time finding which suite they were in
DOUGLAS LOUTONHaving a more noticeable sign/outside advertising because unless you know where to go and what you look for then it’s very easy to miss the store entirely
William Ethridge