Customer did not leave a comment.
laura B.
Customer Reviews for Greenwich Hardware Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cargo box had muddy footprints in it and it leaked water into the cargo area. The truck was also incredibly bouncy, probably needs new shocks. Luckily, despite the leaks and bounciness, our possessions arrived undamaged.
Michael F.Very helpful young man. Got me to the right location to drop off the trailer.
Patricia G.Yes everything is good service especially wilder a good person to help
WILMER C.They are the best! Unfortunately, when booked online some hall you get a call from one of the Uhaul central offices trying to push you to other locations i dont know why.
SILVONEY D.Being charged above quoted $. Many charges and credits to my credit card during check in not signed. Y me with an ultimate overcharge rental. They should not be representing your company because are a bunch of inept.
Sabato M.Very good
LEONARDO C.Customer satisfaction is a very high priority at Greenwich Hardware Company 205 Railroad Ave Greenwich CT.
PETER C.Just keep up with the good work, awesome staff
LUIZ D.Just keep up with the good work, awesome 👏
LUIZ D.Aware about overnight parking ticket
aurelio A.You guys were great. Truck was clean and the check-in and check out super easy... thank you
Efraim R.All the employees at the drop off point were great. Trey has a very good business sense
WILLIAM F.best u-haul spot
Elizaveta M.Kindest, friendliest, most helpful experience. Thank you!
Aaron G.This is my second time using this location. Tray is always polite, kind and knowledgeable of the procedures and vehicles. Always a great experience at this location.
Tyra S.The location was closed, and the actual drop off spot was not clearly designated. The uhaul rep on the phone was very friendly, and gave me confidence when leaving the trailer.
Robert P.I overestimated the amount of supplies we needed and the size of truck we needed. They were so helpful getting me set up and gave us a smaller truck, as needed. Everyone was super helpful and courteous. I highly recommend.
Margaret K.Keep up the good job.
Luis C.It's was easy. Knowledgeable staff. Efficient… to the point. Good advice. Thank you.
DAVID W.The service agent tried to take photographs of my license with his personal phone. The trucks were not at the location.
Daniel P.truck had no ac at all. vents blowing really hot air.
Richard P.I didn't like the fact I was told I could rent it for $20 and somehow ended up with $106 bill
angela D.The location was tucked away behind buildings and filled with inventory. The small office shack amidst all the trucks ad trailers felt a little creepy. If I were alone and in the dark I would have felt a bit nervous. Fine for me but possibly not for everyone. It took me 25 min to drop off my trailer as I waited for the 2 people on site to finish helping one other customer pickup a trailer.
Robert B.Great people to work with and vehicle was perfect for our needs. Keep up the great work!
AIXA C.Staff was great, friendly, explained how our truck worked and how to return it later. Highly recommend.
Henry L.They were so knowledgeable to uhaul app and questions and answers
HENRY F.A/C needs to be repaired
Michael S.Excellent customer service
Peter G.Awesome, just keep up with the good work 👏
LUIZ D.They need to communicate better with customer and not adding charges to the receipt without discussing first. The owner of this location is just plain dishonest. Definitely never renting a truck through this location
Temi A.1 exception the seat would not stay in position It slid back and fourth - when braking it went forward when accelerating it slid back I did agree to use the truck this way as it was discussed with the sales person being it was a short trip it was ok with me - but safety wise it needs to be repaired
Thomas V.Once again, U-Haul let me down in a big way. I reserved a van to take to Brooklyn New York and pick up some doors. The clerk actually rented it out moments before I arrived! He “upgraded“ me to an enormous truck that was not only very difficult to drive in the narrow streets of Brooklyn, but also relegated us to commercial-vehicle only roads that made my trip LONGER and thus more expensive. U-Haul, this is the second time you've let me down, and I'm never going to use your service again. Home Depot truck rentals all the way!
Joan F.Great
CHRIS C.I was given a unsafe vehicle
Rodolfo P.None
Rafial L.Parking for return uhall vehicles is por.
Rafael D.Kevin was informative, friendly and helpful.
Ronald R.The gentleman was very helpful and friendly and the rental process was very easy
NANCY O.Fast and friendly service
Peter B.First, the A/C not only didn't work, but even using the vent fan blew heated air. As it was 90 degrees the day I rented this was really not nice. When I returned the truck and told the agent, he said "Yeah, we know". Second I picked the truck up at one location, Greenwich Hardware on Railroad Avenue in Greenwich, CT, but when I returned it there they told me I needed to take it to a different location on Old Track Road. As I had someone coming to pick me up, this was a problem. Would have been nice if they'd told me when I picked it up.
Jim H.The service was truly off the charts Super efficient and friendly people too Incredible value as well $$ U-haul has had a massive make over I guess.. NOT a tired old company - modernized and relevant to the needs of the marketplace
phil M.Staff very helpful, great company to deal with. Highly recommend, will go back.
BRETT D.We returned the truck with a full tank of gas, and yet we were still charged for extra mileage. In my opinion, there should be a way to swap mileage and fuel.
Rocco N.This is the 3rd time I booked at this location. They are very easy to check in/out no fuss operation. Friendly!
Anthony R.Very friendly service, clearly explained details. Would definitely recommend this location.
Carl V.Love Uhaul
Amparo B.Everything went great
Gregory W.