Customer Reviews for Gruver Chevron
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gruver Chevron
Excellent personal and friendly customer service. The actual property is "For Sale" and poorly maintained, but functional. It's the most convenient U-Haul location to Clearwater Beach and the area in general.
Wonderful and stress free experience. Treated with kindness and helpfulness.
I rented for 2 days and was made to pay a late fee upon return. I only had the trailer for a day.
Thank you for the excellent service and thank you to the employee manning the station, for his honesty by keeping and returning my wallet that i left in his office..
The next time a customer has to return there truck for what whatever reason they should be able to change there dropoff location if your original dropoff location is closed especially if it requires a refund...
Excellent service. Pick up and drop off were very convenient.
Crumby looking facility.
Super location and very well treated. I will definitely use this location again
The owner was very helpful and got me out of there quick.
I drove 31 miles on the interstate from Clearwater to Tampa. I put $10 in gas which was about 4.5 gallons as I figured that 7 miles per gallon was about right or even worse case considering the highway driving. The gas gauge is very rudimentary so there is plenty more for subjectivity. When I dropped it off the remote checkin did not work so I went inside the building. The front desk staff looked at the original subjective marking that the trunk gas gauge supposedly had and after the 4.5 gallons it showed 1/8th of a tank less than it should have. The woman told me that for 31 miles I should have put in around $30 in gas which would mean that the truck would get about 2.3 MPG. That's insane and could not possibly be the case and so I stated my case as to what happened. They would not budge and I had to pay an additional $15 which would have been another 7 gallons. Unreal!!!!!!! So needless to say I think the customer service sucks and instead of doing the right thing such as challenging the original gas tank setting they would rather look at me like I'm the one who has no clue.
place is very messy, but very attentive and helpful service. attendant was ready with vehicle and options
Super location for pick up.
The tire on our 4 wheel car transport trailer started to go and split as we were driving down the interstate. If we hadn't been following the uhual in another vehicle we wouldn't have caught it.
We dropped off during normal business hours and no one was at the location. We had to drop key off in drop box.
The location was closed and was very much a storage lot. If you just need to drop off yes would recommend to a Friend
thank you Chuck for a pleasant expierence
Owner was very friendly and attentive.
Chuck is the best. I use to use U Haul on MIssouri, when Leon left and Victor took over always were issues
Although the operator was more than helpful. Giving advice and making sure all was well, we were surprised that we were not given a spare tire. Uhaul location was a bit sketchy and could use a good clean up!
The owner was great! And loved his doggie!
Charlie went above & beyond to accommodate me & my needs. Great experience & I will definitely go back!!
No improvement needed very good service
Price per mile is too high.
Great service. Best yet!!
Dropped trailer off Saturday at 1:30 pm, no one was there. Left a phone message. Was a perfect drop off location for me, thanks!
Great service. Great location.
The gentleman was extremely polite, professional and competent and I was on my way within just a few minutes.
They did NOT answer the phone. I tried to call over and over again. Left a message and call was never returned. As a result, my son had to drive it there as I could not get a confirmation that anyone would be there. VERY unprofessional.
That place was dirty and there was nowhere to park..
If you book a van for a move and request 9am pick up they need to be there to hand over the keys and book you in. I appreciate we changed the booking a few times but joys of moving meant we had to and I cannot believe this place has the name u haul associated with it. Bad image bad service. Now trying to locate another U Haul nearby as clock ticking and need to leave our home.
He didn't reply to my call @ 8AM, not sure he was open then. Wanted truck at that time & had to wait til 10AM. Parking lot was full of holes.& place did not look professional like other places. He was polite & friendly, even brought paperwork to me in my car when I told him I was afraid of dogs & he had one barking out front.
Very old garage ready to be demolished. But the owner was very helpful.
Very friendly service. Quick and efficient.
Charley, the owner/operator, couldn't have been more heplful and cooperative. It was a pleasure doing business w/him.
Charlie was very helpful and the whole rental experience was great. I will use him again for any truck rental I need.
Mr Gruver was a pleasure to deal with and will definitely look to him for future rentals. Great experience.
What a great experience! Will always use this location moving forward.. The gentleman was nice and explained everything.. Love the online service as well..
open at time as expected.
The attendant was 45 minutes late for opening on 4/11/15
Very friendly service but extraordinarily messy location. Looked like a business edition of "Hoarders".
The place is dirty, cluttered and run down.
Everything that you're doing now ??
Charlie was very nice and I would definitely go to this location again. He has certainly earned my business and I would recommend him to anyone!
Very helpful agent! Good location...
Gruver has always given outstanding service. I prefer going to him than any other location.