I was not furnished with the dolly that I paid for, and it was pouring rain and where the truck was parked I had to go through a huge puddle of water to get to the door there for I was drenched getting into the truck.
Lisa J
Customer Reviews for Sparkling Tech
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys tell us one thing and you guys do another you guys charge too much money
jamie gThis location didn’t seem to know much about the Uhaul equipment. They didn’t hook up the trailer and check to make sure it was hooked up right and they let us leave with no trailer lights because they didn’t have trailer light hook ups nor did they have any moving equipment to use for packing.
amber qShe wasn't helpful and wanted me to check it in by myself saying her system was down. It wasn't, just took her a couple minutes. Location looks unkempt and abandoned.
john jI rented a dolly also that we did not get. The person that helped us wouldn't speak loud enough for us to actually hear him. I didn't realize it was a convenience store we were getting it from.
Lavona WThis location was easy to pick up and drop off. It has gas pumps at the location so it was convenient.
Holly STruck was filthy in the cab and there was moving equipment left inside the cargo area. Had someone not been honest the equipment could have been taken and no one would have known.
KEIFER UWe rented an auto transport along with a truck. Everything was fine until we hooked up the auto transport and the trailer lights weren't working. The location was helpful and tried to troubleshoot the issue by swapping out the wiring harness between the truck and transport. Ultimately the problem was with the truck's electrical system and had to be diagnosed/fixed at the 1000 13th street location. The truck was loaded, so switching trucks was not a very good option. We had a 2 hour delay, but Denise took excellent care of us, so we're overall satisfied with the experience, but I wonder how many previous renters must have driven with no trailer lights before our rental. To be clear, the locations did their job and did it well, but U-Haul should have a more rigorous quality control system to prevent these issues in the future.
Joseph CIt was in a bad neighborhood.
Dora oI don't know if it was due to it being out of state but the cashier had a difficulty finding the order to receive the vehicle. He was nice and made a phone call to make it happen anyway.
Victoria D