I have used u haul for many years and have never paid to have the trailer put on my vehicle This dealer said u haul requires $20.00 to connect the trailer. I have cancer, COPD pad and etc which I told the dealer but they said I doesn't matter. I paid $2 0.00 in cash. I will never use this dealer again. They hooked up the wrong size first and then hooked the right one. When I dropped off the trailer the man come out and disconnected the trailer and said he never heard of charging to connect any equipment. I will really have to think about using u haul again.
Teddy F
Customer Reviews for Hahira Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful service, and the check-in and check-out process was very quick
Armani WThis is the third time that I have rented from this location. Ms. Sandy is always kind, courteous and proficient! The trucks are ready when I arrive and drop off is simple! Thanks Hahira Automotive for making my renting experience pleasant!
DANNY BFast service.
Randall JEasy drop off. This place knew what they were doing. Hated to turn in the dirty trailer!!
Rebecca MNothing
HIRAM JGreat customer service
Jennie MPeople were friendly and I would recommend them to my family and friends.
Ewell FMake sure that people deal with Sandy! She jumped through hoops to make sure that we were taken care of.
EARL BThese folks handled my needs professionally and proficiently. This is the 2nd time I have used them and will do so again should the occasion arise. I recommend them highly.
carl hCan't think of any area that would need improvement.
carls hGreat service from checking in to checking out. I will us Hahira Automotive as my uhaul place of business.
Kenneth WTo much of a hassle. I called the help number and they were giving me the run around. I ended up figuring it out myself
Veronica ROriginal drop location no longer works with u haul Took 30 minutes and 3 dropped calls to contact u haul for new drop orders. That one was un occupied and very in accessible
Rickey HGreat experience! Will definitely be a repeat customer!!
Chet VThis is a great uhaul location
Christopher DAn excellent place. Thank you for the great service.
ANDRZEJ KThe location is always closed, I just dropped of the equipment and the keys.
DIEGO ESandy was great to talk to and Ally walked me through the whole rental process. I highly recommend renting here! The ladies are awesome and knew everything I asked about.
ALLISON SThe pickup location was closed when we scheduled our pickup time, so if you pickup from a person at this, I imagine the experience is great. I do not want to bash that actual pickup place. But we opted to pick up on a Saturday morning when the business was closed and had to check in and do EVERYTHING online, without clear instructions emailed before we arrived at the location. It did not mention anywhere in my 3 confirmation emails/calls/texts that I would a whole separate person to verify anything or provide a passport?! What was the point in reserving online if I had to be verified at check-in too?! Because of this we almost had to forgo it altogether due to not having any of the requested documents or know anyone who could verify our pickup times by phone. FINALLY, when managed to get through the awful online check-in process and went to return it, my husband who was the driver, dropped me back at my car and was waiting for me to pick him up, so he went ahead and dropped the keys in the box. Well the checkout process is set up where you need the vehicle to be on when you check out, so we had to upload a picture of it looking like it didn’t have any gas in it. All of these issues could have been solved with a simple email with instructions. It was the worst rental experience I’ve ever had. Like I said before, if we had been able to check in with a person, it probably would have been fine. Uhaul needs to change how they do their email confirmation to include the ridiculous confirmation and return instructions so that you can be prepared when you arrive at the pickup/drop-off location.
Jameson TStaff was great!
Christopher DI recommended the location to the moving company so they could obtain van to assist in unloading my goods.
Steven KAmazing, timely service! Exactly what I needed to make my move easy!
DOUGLAS TI made two prior reservations at two other locations within a month. The day of pick up for the first two reservations the trucks were not available.....very inconvenient and i could not move, nor was I notified. This location was able to accommodate me so I could get moved. The online check in did not work on my phone...had to call customer service for assistance. Finally got the keys. This location was convenient but Uhaul has not made my move convenient at all. Very unlike Uhaul. I've had better experience before
Deborah BSandy and the staff at Hahira Automotive were an absolute pleasure to deal it. I do wish more establishments were as pleasant and professional as them.
William CThe first rep I delt with was kind and nice. When I brought it back the lady had left. This is a macanic shop so I assumed I would deal with the same person. The lady that was there had an attitude. The lady had blonde hair. The lady was so rude from the moment I walked in. I asked to speak to the lady I spoke to before because she gave me 30 miles because I did not know how many miles it was to the city I needed to get to. The blonde person with long hair acted like she did not know anything and was trying to force someone else's Uhaul order on me. The lady told me that I upset her and that she did not want me to come back. The lady argued with every word I said. She was so rude and does nor need to be dealing with the public. I will not ever go back there until she is no longer working there.
rebecca aEasiest pickup and return I have ever had. Sandy guided me through the process and I was in the truck heading home in minutes. Best location in the area.
shawnna wGreat people Great service Equipment worked fine I will always go to Hahira Automotive when I need a Uhaul.
Steven EThis was the only one out of 4 locations that did not make the rental process incredibly difficult
JAMES GI have to be honest, in the past month in a half I've rented 3 uhaul including this one.. Every time I call 800 uhaul & make reservations & get my quotes, at the time of pick up, I've had issues with the quote being more than what I'm told, or the cust serv for uhaul puts information inadequate, or they don't have equipments in same location and/or like my experience this time around that I was given wrong quote, had the agent at the location for pick up call uhaul to make correction and rectified their incompetence of the issue at hand, in which customers rep would not give me a supervisor or manager to speak to so, I could get my issue solved in a timely manner. . I have rented from uhaul for over 25 years & always recommended you to friends & family throughout those years..But I am disgusted with the way Uhaul customer service handled my issue, when it was their fault for what took place w my reservation.. This issue caused me hours of delay for my trip as well as interfering w my job...This was why reservations were made in advanced w time for pick up, so, I wouldn't have to miss work... I will like to add, that for future, I will recommend for anyone to go through a local store that has uhauls or equipment for rent, rather than go directly w Uhaul 800 #.. I want to thank Hahira Automotive Service ( especially Allie and owner Kay) for helping me and getting my reservation corrected and done as quickly and efficient as they were able to! Uhaul should be extremely grateful to these 2 agents, that kept working as hard as they did to keep my business, and make my trip possible per scheduled... Noone should go through what I went through! Customer Service is the companies first contact to the people..They represent YOU...First impression is what will make you or break you! I still need to rent one more time before my final move, but I yet, have no idea if Uhaul will be my means to start a new life to my new destination! Again, my deepest thanks and appreciation to Allie and Kay in Hahira Automotive Service for everything they did !
ELSIE MThe staff were very friendly and helpful.
JOHNNY MI've uses this location for a couple of UHaul Rentals and they were excellent to work with in getting a trailer when I needed it quickly. I will definitely use this same Uhaul location anytime I need to rent a Uhaul.
MARY CGreat Customer Service, had to call the the 1-800 number and it was fantastic. Made my stressful day way better!
Stephen BThe girls in the office took care of me and answered every question I had. Very knowledgeable and helpful. Will rent from them again.
Robert GThe lady who helped us at Hahira Automotive was excellent!! The only problem I had was on the return using the website. It did not work correctly & took about 20 minutes & a phone call to uhaul to be able to return the vehicle properly. Otherwise, uhaul has a very good service!!
Tonda DThe dolly I ordered was not in the truck.
Laura PVery nice people
arnoldo pGreat experience. Friendly and fast service!!
BILL MVERY FRIENDLY AND HELPFUL STAFF.
Roy SSandy and Ally made sure to have our equipment ready and waiting. The paperwork process was quick and easy !
John MGreat customer service from Hahira Ga! Sandy is the best!
AUSITN FThey were perfect compared to when I looked at Penske. Really nice on the phone and helpful with questions.
Matthew GVery Friendly and helpful.
KEITH BEmail receipt before I ever pulled away in my car! Fast and efficient service
Barry HNot over charge people for rentals because it a Holiday week $350.00 buck for a car hauler. When the rate is $119.00 normally.
DEAN SEverything was excellent I wouldn't change a thing
eddie gEverything about my U-Haul experience was excellent they were friendly cooperative and very helpful I would recommend anyone to U-Haul
eddie gSeriously the best, most courteous staff I’ve ever dealt with. Uhaul as a whole should take note of the people at Hahira Automotive and model their entire customer service staff from them.
SETH MHave used Hahira Automotive many times every visit is a pleasant experience.
MELISSA CAlly and Sandy always do a great job wether it’s with my U-Haul needs or automotive repairs at Hahira Automotive. Thanks guys.
BARBARA VThe pick up location was very clean and the staff was really friendly and helpful. They answered all my questions and walked me through my first uhaul rental and made it really easy. If I ever have to move again I’ll call them!
TIARA G