Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody was very helpful—from the initial phone call to actually picking up the truck.
Rhonda Byrne
Rating:
5.0
An excellent experience overall. Maybe give an overview of the return process in an earlier email. All the picture taking and records input caught me off guard. Would have liked to know ahead of time to be prepared for it.
Michael Rochelle
Rating:
5.0
It was the easiest drop off we have ever had!
Paul Brooks
Rating:
5.0
Customer did not leave a comment.
Tracie Echols
Rating:
5.0
The young man who whom check us out didn’t give the necessary jack for the trailer and we had to man handle it.. he’s no longer works there…
michael austin
Rating:
1.0
Customer did not leave a comment.
fanisha dockery
Rating:
5.0
Quiet place. Easy deal.
Julia Sherriff
Rating:
5.0
Everything went smoothly. No long wait.
Gil Maneclang
Rating:
5.0
Monica was a great help with my check in and hook up. I had a bad fuse so the lights didn’t work. I was able to go around the corner to a parts store and pick up a new fuse and was on my way in just a few minutes.
Douglas Henley
Rating:
3.0
Customer did not leave a comment.
Richard Lauderdale
Rating:
5.0
Customer did not leave a comment.
Alan Sweet
Rating:
4.0
Had a great experience thank you for being so easy will recommend and will rent from you if in need thank you again
Michael Robbins
Rating:
5.0
Customer did not leave a comment.
Danielle Suttles
Rating:
5.0
Customer did not leave a comment.
Christopher Alvarez
Rating:
5.0
Customer did not leave a comment.
Lisa Sandifer
Rating:
5.0
They do an excellent job
William Fessler
Rating:
5.0
Very Good text and online really makes it easy!!!
Wayne Hollowell
Rating:
5.0
Customer did not leave a comment.
Jae Jackson
Rating:
5.0
Customer did not leave a comment.
Jenish Maisuria
Rating:
5.0
Excellent location, the lady at the desk was very helpful, I picked up right at closing and she stayed to finish the transaction and get me on the road.
Kurt Mockridge
Rating:
5.0
Customer did not leave a comment.
Tywanna Flowers
Rating:
1.0
I was being rude too when explaining the rates since it was my first time moving. My apple iPad fell out my purse the next day I called for it and they Said it was not in there and I had dropped the truck off at 4:56 when I arrived the worker was leaving did not check the truck just got the keys and left.
kisie roberts
Rating:
5.0
Easiest U-Haul rental I have completed. Equipment was ready, owner made the process quick and pleasant. Return was easy.
C Michael Chastain
Rating:
5.0
Dropped off keys after hours. Process was easy and convenient.
Charlott Nugent
Rating:
5.0
Customer did not leave a comment.
Jeffrey Smith
Rating:
1.0
Customer did not leave a comment.
David Daniels
Rating:
5.0
Customer did not leave a comment.
Alice cole
Rating:
5.0
Customer did not leave a comment.
CHARLES or MARY WALTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Nelson
Rating:
5.0
Customer did not leave a comment.
Amber Rios
Rating:
5.0
Customer did not leave a comment.
Samantha Wallace
Rating:
4.0
Customer did not leave a comment.
Carl Sanderson
Rating:
5.0
Self drop off couldn’t be easier.
Ashley Campbell
Rating:
5.0
Kevin went above and beyond to make sure that I had everything I needed. He was very professional and answered all my questions. I will go back to U-HAUL and recommend to everyone!
Jim Crowley
Rating:
3.0
Customer did not leave a comment.
Laketha Harris
Rating:
4.0
Customer did not leave a comment.
Breauna McNutt
Rating:
5.0
Great customer service
Alice Harris
Rating:
5.0
Customer did not leave a comment.
Letia McGee
Rating:
5.0
Customer did not leave a comment.
David Fulcher
Rating:
5.0
Better truck
Joshua Blass
Rating:
4.0
A very good experience.
Henry Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danny Kruse
Rating:
5.0
Thanks!
PAUL POUNDERS
|
Overall Experience
Rating:
5.0
Truck broke down
Took 3 hrs to get fixed but the repair guy was that fake out to tux hose was really good n helpful
David Holzapfel
Rating:
5.0
Customer did not leave a comment.
Abdulhadi Saleh
Rating:
5.0
Trailer was old but functioned well.
Edwin Teasley
Rating:
5.0
Great place!! I highly recommend this location, I will continue to use this location for all my moving needs!
Joseph Davis
Rating:
5.0
Customer did not leave a comment.
ROSE TYLER
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tony Grubbs
Rating:
5.0
Customer did not leave a comment.
Channing Wooliver
Rating:
5.0
Customer did not leave a comment.
Tamara Ramsey
Rating:
5.0
Nothing very helpful and making sure we had all we needed
Bobbi Bell
Rating:
2.0
Communication will be great especially when you reserve for a location and it's not at the location. When you have representatives make a change and you still have to go somewhere else o pick up it's not pleasant. I was inconvenienced three times this was not a great experience for my first time. The associate at this location was nice and I was discounted for the inconvenience. Thanks
Sheena Jointer
Rating:
1.0
Just a shotty day and got soaked in the rain while having to take a effing pictures to prove I brought the truck back in good condition.
Jeffery Mynatt
Rating:
5.0
Customer did not leave a comment.
Jerry Vaughn
Rating:
3.0
The person working at Hamiton Storage was very nice and did a good job. The u-Haul app and the website are inadequate. I was prompted to check in early, requiring me to capture pictures of my driver's license. I installed the app and followed the instructions, completing the self check-in successfully, according the app and your website. When I arrived at Hamilton Self Storage, I was informed that I had not successfully checked in and that my ID was required again. That was a poor experience, and made me feel uneasy about the entire process. I don't like photo copies being made of my ID unnecessarily. Room for improvement with your dev team. If anything fraudlent occurs with my ID, I know where to point the authorities.
Robert Klakamp
Rating:
5.0
Customer did not leave a comment.
James Williams
Rating:
4.0
Customer did not leave a comment.
Michael Thompson
Rating:
5.0
Customer did not leave a comment.
Paul Fojo
Rating:
4.0
Dropped off before location opened
Patrick Hartley
Rating:
5.0
Customer did not leave a comment.
alan Pinnow
Rating:
3.0
Did the job but not very friendly
CARRY RAGSDALE
Rating:
2.0
Customer did not leave a comment.
Michael Kennedy
Rating:
5.0
Great experince renting an appliance dolly. Quick, efficient and friendly service!
William Finley
Rating:
4.0
The dolly that I needed was not put on the uhaul beforehand.
Ijeoma Anadi
Rating:
5.0
Ms. Emily was so good to me. We were/are going through something terrible and she was a blessing in my life.
Spring Carlini
Rating:
5.0
Great customer service
Marty Wolverton
Rating:
5.0
We used the easy return thru the phone app. Simple directions and very quick.
Thomas Culver
Rating:
3.0
My app had trouble connecting to the location so I had the lady in office help set up my pickup. Glad it was during business. Hours.
jessica smith
Rating:
5.0
Customer did not leave a comment.
Wayne Vannucci
Rating:
4.0
Customer did not leave a comment.
DENNIS MYRICK
Rating:
5.0
The cab of the truck was dirty
Holli Spencer
Rating:
5.0
Customer did not leave a comment.
john oswald
Rating:
5.0
Customer did not leave a comment.
JOHN NEWMAN
Rating:
1.0
Horrible experience with U-Haul this move. I have used them before with no problems. Pick-up location was not fully trained. Drop-off location was convenient but the customer service was horrible
Sheila Murphy
Rating:
5.0
Everything was great. Thank you.
James Truan
Rating:
4.0
Customer did not leave a comment.
Mark Zoller
Rating:
3.0
Customer did not leave a comment.
RANDI MILLER
Rating:
5.0
Customer did not leave a comment.
Gabriel Harris
Rating:
5.0
Melissa was my savior that day as I had run out of options to get home...she went well out of her way to help me secure a vehicle quickly.
CHRIS TURMAN
Rating:
5.0
Trailer was brand new. Lady at the counter even saved me around 35% of my rental fee by advising to return my one-way trailer in a location 12 miles away from what I picked! Awesome!
Tom Simm
Rating:
5.0
Monica was very professional and more than helpful. I hope all your people work as hard as she does to make things happen.
Michael Geruc
Rating:
5.0
Customer did not leave a comment.
Scott Nichols
Rating:
2.0
I don't know if it was clean or not. I didn't go inside. The attendant couldn't move the trailer because they have back problems and said " I'm not going to do it I already hurt my back" which lead me to think why should they expect me to do it then..
CHRIS SWAIN
Rating:
3.0
Nobody mentioned that the truck was rented out the following day and the lady called me and really rude about having it back if I would’ve known that I would’ve had it back I would’ve just worked all night the women the did the original paper was very pleasant and easy to work with
Brian Holtz
Rating:
5.0
Customer did not leave a comment.
DEBRA MINER
Rating:
5.0
Good experience!
Herman King
|
Overall Experience
Rating:
3.0
Nail in tire
Alvin Thompson
Rating:
5.0
The best customer service I have received in a very long time!
Mary Fuchs
Rating:
5.0
Excellent service very professional
FREDRICK WHITE
Rating:
5.0
Great customer service.
Chester Striplin
Rating:
5.0
I had a unit for four years and never had a problem. The staff was very professional, polite and friendly.
Rodger Steele
|
Overall Experience
Rating:
4.0
I have a comment, not for the location, but for the whole system, I scheduled to pick up the truck in a location, the day before I received a call moving my order to another location that`s further than the original one (another city). The second location called few hours before the pickup and told me that maybe my truck wouldn`t be available on time, the Lady went far and beyond calling the other customers to get an update on timing and the pickup was delayed only 30 minutes. This new location didn`t have the dolly that I requested, I ended up getting an appliance dolly that somehow helped, but not the planned way. So, not the location, but the whole system appeared to be disorganized.
DANILO BOZZA PAGANI
Rating:
2.0
Upon arrival we were informed that we had to unhook the auto transport ourselves and place it inside the gate then drive the truck around to a parking spot. The other option given was if we didn't do this ourselves, we'd have to drive it to another location. Person had no knowledge on how to do this due to the statement from her that she didn't normally work at this location. Other than this, service at this location was pleasant but not helpful.
CHRISTINA GREENE LAWSON
Rating:
3.0
U-Haul needs to honor the guests preference of truck size and location. We made our reservation 2 weeks in advance; the night before our pickup U-Haul calls to tell us that we were changed to a 26 ft truck (we ordered a 20ft) and they changed our location pickup 20 miles away from our choice location. It was take it or we will cancel the reservation. While we were traveling halfway through our trip U-Haul calls and changes our drop off location again 15 miles further than original location. NOT HAPPY WITH UHAUL WILL NOT USE AGAIN! The employees of Hamilton and the UHAUL drop off were great! Corporate was the problem.
James Stacy
Rating:
4.0
Customer did not leave a comment.
Jessica Parpon
Rating:
1.0
The lady at the store wreaked of drinking alcohol. The uhaul was covered in mulch on the inside, and had others belongings left inside including a mini refrigerator. We booked another uhaul that same day online. Put my card info to hold..get there and they do not have any box trucks which is what we reserved and they said they had. We were told “that’s just how we do things” when we asked why did you let us reserve it and go out of our way to come here and get it if you don’t have it?
Clay Paris
Rating:
5.0
Customer did not leave a comment.
WILLIAM CRAIN
Rating:
5.0
Customer did not leave a comment.
Ginger lowrie
Rating:
3.0
Customer did not leave a comment.
Jessica Johnson
Rating:
3.0
Have equipment reserved or notify customer ahead of pickup date.
Robert Scott
Rating:
5.0
Have rented storage for a boat a camper as well as storage units at this site for more than 9 years. Great customer service
SHARON SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick Walker
Rating:
5.0
Management was nice and friendly they hooked me up what is a good appreciate it thank you will return in the future if needed
JERRY EDGAR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES ORR
|
Overall Experience
Rating:
5.0
More lighting needed. A few minor things like bent lock slide.
Staff was ALWAYS FRIENDLY AND HELPFUL !
Susan Coker
|
Overall Experience
Rating:
5.0
That sweet lady Ms Lorie, is awesome! She was very helpful and went above and beyond for me. Need more people like her,very professional. Thank you Ms Lorie
Fred Ford
|
Overall Experience
Rating:
5.0
Great staff!
Joella Cooper
|
Overall Experience
Rating:
5.0
Being a 6 year tenant I was vey pleased with the facility and the staff was excellent. I hated I had to move I will miss the staff. I highly recommend Hamilton self storage in Hernando
Scott WIELAND
|
Overall Experience
Rating:
3.0
U-Haul offered a free month of storage with trailer rental. Did NOT utilize a unit because you do not participate in this program. Rented there before for years.Girl at counter rather rude about it.
Charles Wright
|
Reservation
Rating:
5.0
renting a storage unit was extremely simple and your employee at this location was extremely helpful