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Kathy C.
Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everyone was great!!! Thank you for helping me on such short notice!!!
Jessica C.Been to Hammertime several times, staff is always great. Thanks!
Tim B.The crew was very professional and warned me about a Dodge Ram feature. I thanked him and said I know about the feature the hard way. Door open computer locks brakes. I own a Jeep. I will rent from this location again.
Christopher M.Please check email address for accuracy
Steven C.Explain that there is a .98 cent per mile charge. 1 day rental should not cost $260 plus $60 in gas. Won't be using U-Haul ever again.
Thomas C.Great customer service
JOHN RICHARD U.Very knowledgeable and helpful
Jerry R.Hammer time/ Jerry is a rock star
Raymond N.I had a truck ordered at one location. I was informed I couldn't pick up there so I accepted pickup at another location further away. I was called and asked if I still planned to get the truck. I was surprised as I didn't change the time but time changed from 1pm to 9am. The location I used rented my truck out but luckily had another.
Mark W.Jerry at the location was stellar. The app and website pickup however, was such an inconvenience and it took 1.5 hours of repeated attempts, malfunctions etc to simply gain access to the truck. And we only did so by speaking to someone on the phone after many calls. We need more people working and less technology. In all facets of life. Spread the light
Arthur L.Jerry was very helpful and prompt making sure he had exactly what we needed highly recommend
Justin S.Don't charge for extra gas when the truck was returned at the same level!
Timothy B.Lot had a lot of potholes.
Sarah W.Equipment was fine. Fix the potholes at the entrance.
Nolan W.It's mostly dirt - and my rental occurred during rain - so the parking lot was a muddy mess as I tried to find my rental. Very little light to see the serial numbers on the trucks. No clearly defined parking area to leave a vehicle.
Christopher L.Great. Quick, easy, friendly.
KEVIN MICHAEL J.Jerry is the best.
Ben H.Nothing- all good
Anna B.This place is fantastic! Jerry is helpful and quite humorous- love this place!
Loreen C.Friendly and helpful, will definitely use thus uhaul again
Rick P.I'm a realtor and my wife stages homes. We have used Hammertime many times. The customer service has always been great. I recommend them to all that need a rental to move. Jim And Nancy Whyte 517.304.7216
James W.Great location and very helpful to get the equipment needed
Gary K.excellent service. Jerry always takes amazing care of us for several years, whenever we need to rent he is extremely helpful.
GLORIA B.Equipment was clean and ready to go. Mobile app worked well. Completed mobile rental and was on the road in less than 5 minutes. Met all expectations very well.
Bill R.went fine
Joe G.Very helpful.truck was ready clean full of gas .
Mike W.Everything went Smoothly, Great Experience, Jerry was very helpful & knowledgeable
Cathy D.Great place to get a trailer or rental truck
Ronald S.Excellent service
JEROME WILLIAM G.Great service - friendly people. Thanks.
David W.Great people - very helpful! Thanks.
CHRISTINE W.After reserving a trailer and upon picking it up , I was on the road in less than 10 min . Pretty cool !
Christopher M.Hammertime Auctions did everything right. i was out the door in less than 5 minutes with keys in hand. I'd definitely go there again.
Daniel H.Worked well with me.
Linda S.Great guys
JEROME WILLIAM G.Very nice,explained the details clearly and was very friendly and professional, I'd use this location again
James N.Only place I go.
JEROME WILLIAM G.Charged a 50.00 cleaning fee, when it was perfectly clean when I dropped off. Total scam.
Lisa M.It was really good
ROBERT D.The process was fast and friendly. Completed paperwork within a minute and met them out by trailer where they hooked up things and made sure the trailer lights worked with my truck. Very happy and will definitely be renting anything U-Haul from this location in the future.
Joseph M.They opened early to help with the Saturday rush
Sara D.I would recommend them to friends and family.
James W.Easy pick up and drop off! Great price!!
Nicole L.This was my first time renting a u-haul, and I was so pleased with how easy the process was from start to finish. The online reservations were quick and explained each option clearly. I was most impressed with the service at the pickup location. The gentleman was very helpful and even helped extend our reservation to make sure that we were able to complete all of our trips. We did an after hours drop-off, and the lot was well lit. I would recommend using this location specifically to any of my friends or family looking for a rental.
Kelsey M.Nothing they were great, I would use them again
Tina P.Very easy to return.
SCOTT C.Nothing
Matthew F.Jerry handled everything so well, and helped us very much!
LAURA S.The staff were very nice and friendly.
Travis W.Nothing.
FREDERICK M.Jerry and his staff are friendly and fast. Great service!
Michael P.Another great experience
JEROME WILLIAM G.Those two guys are the best
JEROME WILLIAM G.I had issues with the after hours return on the app. The app was not able to find my location at the return site through the GPS. I called customer support and they told me to use the website and it worked. It almost made my return late.
Scott D.Jerry is awesome!!
Michael P.I think moving vans should come with a dolly as standard equipment.
ANDREW STUART K.