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Kevin B.
Customer Reviews for Handleys Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
HIROSHI P.I drove the van 9 miles—and the gas gauge never moved, yet I was charged for a gallon of gas.
Susan G.Maybe just make a quick look in the vehicles prior to renting to someone else. My rental wasn't as clean as I thought it would be. There was something like grass clippings all over the passenger seat. Maybe it was overlooked idk?
James T.Handley's is a respected institution in our community on Maui. Superior customer service, family values and integrity are the hallmarks of Handley ‘s reputation. My rental experience was no exception. I was greeted with courtesy and professionalism, and quickly signed a contract for a two-day rental of a new pick up truck. The truck was clean and in perfect order. When I reported that the truck was difficult to move from between two other trucks on the street, the agent at the desk left the office and personally took care of the situation, moving one of the trucks so that I could the rental and be on my way. I returned the truck and received the same respect and customer service. I highly recommend Handley's if you want outstanding customer service when renting a U-Haul vehicle on Maui.
BESTY B.Handleys has excellent customer service-a wonderful family owned business with a great reputation! ADK
Adrienne Dianne K.Peaceful staff. Timely and welcoming
Joseph L.Inside truck wasn't clean. Website not user friendly for additional services
Janice P.Handleys is an excellent and honest location and i have used it on many occasions for myself and clients i work for. Also lipoa self storage and uhaul is also top notch. However on 1/06/23 i rented a 10 ft truck from kahului uhaul ctr., After getting contract and keys i went to vehicle. Before leaving lit i notice gas was 1/8 lower than shown on paperwork. I went into office and agent said just fill gas to where it is now and drew a line on gas gauge graphic-no initials or anything. I went in van and went perhaps 1 mile down the road and noticed mileage was also way off. I pulled to side and yes, it showed 24 miles LESS than on pprwrk. I called the store and she told me they would correct it so i proceeded to do my work. Upon uhaul rtn i again went to desk with contract andwas told the discrepancies would be corrected. I called to check ystrdy 1/09 to see if it was corrected and they told me to come in and my clients credit card would be reimbursed for the error difference. I rented a uhaul today, 1/10/23 from handleys uhaul (no problems) and before departing kahului to go back to kihei, i stopped in at the kahului uhaul ctr. They refused to acknowledge the error, their words to me in person and on phone and said did i take pictures? I.told them where are your pictures when you check in van? I didnt.at start but had one of the dash when i rtnd it. They said they dont take.pictures, its mine- the customers responsibility. Thats bullshit and so is their word and responsibility and integrity. So noe my client has to pay for 1/8 more gas (3gals @$5.00+ per gal in hawaii anf 24.miles (x1.79 per.mile) cuz they are dishonest ripoffs and liars. I will NEVER go to kahului ctr.uhaul again. Keep your thiefing.profits!
Jonathan S.Great customer service! Lovely young lady assisted us and was very professional and pleasant! Thankyou 😊
Kristine S.The office staff member was a real pleasure to work with. Very friendly, and offered some wonderful advice for my trip to the landfill that saved me over $100 by presenting my rental agreement which held the landfill to a minimum residential charge of $4. Mahalo for the friendly advice.
terry L.Easy pick up and drop off. Very friendly staff.
Ian S.Great people to work with, very friendly with the true aloha spirit.
RICHARD T.The gal that worked at the Kihei location (tall& pretty) was very customer friendly. It's nice to see that these days. Thank you
Marianne S.Nothing . It was like renting from family. Very friendly and knowledgeable staff.
ROBERT B.Wash the windshield please.
Janice P.It was a good experience!
Gigi K.I would expect an inspection prior to every rental to view the condition of the vehicle. Please note that the staff is amazing there, its the product that may need to be worked on,
Kathy A.Great customer service and rates
Solomon P.The furniture blankets that I requested were not available at this location. I was sent to another location out of the way to get blankets. This was not communicated when I booked the reservation.
Michael R.Great service and location
Adam P.Very convenient for me since i live in kihei everything was easy including returniing the vehicle thank you very much
Joe W.Handley's Uhaul service was outstanding. Very friendly and efficient service. I would recommend them to anyone.
James M.This place is great to deal with& the employees are very helpful
Oliver H.These women were great! I love the location and will use them EVERY TIME I need truck.
VICKI M.Excellent and friendly service!
Theodore W.Handleyʻs is AWESOME! Great peeps and easy to work with. Iʻd highly recommend them.
SID K.Windshield was dirty and no fluid for auto wipe. We just used our bottled water to clean it. Minor issue. Staff very friendly and easy to work with. Handley's is my go to for Uhaul Rentals in Maui.
Toni S.great service with Aloha
John S.Nothing. Sally is super sweet and everything is always wonderful when I rent with her!
Malinda B.Fix or improve the online booking for vehicles
Todd A.Great customer service.
Lilla M.They were very nice and helped us with our choices!
Carolynn P.Excellent & friendly customer service!
CHRIS M.Always reliable, friendly and affordable. For over 5 years since I have lived in our small community this local family operation has not disappointed.
Charles P.Sally, thank you for your help in renting this pickup truck.
Bryan K.This place is a gun shop with guns and ammo everywhere and on the counter and open. Felt very unsafe and it took 15 mins for anyone to help me as they were all focused on selling AK47s to people.
David K.Fast courteous service
ADAM S.Thank you for helping us!
William R.Check the time you need equipment to time you can pick up due to required check in and service from previous customer.
JERRY B.None needed. Good service.
JERRY B.Parking a bit difficult, but that's Maui.
Randall B.My rental went very smooth. There were no issues with the reservation or equipment.
Rudy G.Very good experience. Mahalo
I Webster B.This vehicle was DISGUSTING! We did not put gas because we did not find it justifiable. We had to clean the vehicle with Clorox wipes. Especially during this time, this should be considered. My team was to notify them when they dropped off but noone was there.
Rachel B.Always have had a great experience with this company.
Terry C.Good people , great service , always available for you , the best
richard R.There were three Employees in a small office and not one of them wore a mask. The room had 3 other customers inside small room wearing masks. I did a pre check-in from my phone but had to wait 15 minutes after they started processing my rental.
Benjamin L.So easy helpful and friendly Love this location !!!!!! Always recommend 😁
Tracy M.Nothing comes to mind
Pamela S.Nice and easy to pick up and drop off. Friendly staff!
Jonni E.Payment issue that needs to be resolved and then I will refill this out
ALICIA C.Keep up all you already do!!!!!
Jeff G.