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Andrew D
Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharged and told there was nothing they could do about it
SARAH DNothing to improve. Service was excellent. Desk clerk was very helpful and polite.
JAMES GI’m a return customer four times. I have also rented for my parents from this location I recommend them to everyone. The manager goes out of his way to accommodate the customer and that is made all the difference.
Rick GNice folks and friendly folks
Dwight FAgent was very friendly and helpful.
Larry AMike was great! Very professional and polite,
ron iLove the ease of using the app it made it so much easier
Angela PManager very helpful. Clean 10+ for rate
Patti LThe gentleman who helped us was very professional and knowledgeable. Everything went smoothly.
Dwight PThis has always been a great Location. Wouldn’t go anywhere else. Very professional
JUSTIN SUhaul holds money without telling you
Brian FAll good.
HOLGER SMike was great. The process is easy and I love it.
Darrell Hthe guy was so helpful and very patient with all the questions i had!!
montana sVery nice and welcoming couple.
Camille GParking is TERRIBLE!!
Heather SThey charged me for fuel after I already replaced the fuel.
Renee TThe customer service was phenomenal. The vehicle was very clean and ready to go on time. The after hours drop-off was very convenient.
Mark SThey over charged me and before I could come back to pay they threaten to get me for theft how do you steal a truck you paid to rent I drove 60 miles at 69 cents a mile , they said I owe 120.00 I put the gas in over full cleaned there truck left a 100. 00 deposit kept it 4 days at 19. 95 they said I owe 220.00 somebody need to go back to school
carla cDon’t lie about fuel and cleanliness for more money. Will try to rob you!
Michael MI would not because I declined the insurance but the guy charged me for it anyway and he told me one fuel level when it was a different fuel level so he could charge me more money.
John MEverything was really wonderful and the owner was so kind. I've rented a lot of UHauls and this was the first time I wasn't worried about getting nickel and dimed on a return or extra random charges I wasn't expecting. Will be getting every rental I can from this location from now on!!
Megan FThe employee was extremely nice and helpful.
jenniffer pCheck in was seamless. He was very friendly, very thorough. He even warmed up and defrosted the van prior to me picking it up! Small stuff like that goes a long way! So thank you. The mobile return process was very straightforward. Highly recommend this location!
Siarra Svery helpful people
dirk rEverything went smoothly. I am very satisfied.
BURTON GKeep up the excellent service
RANDY AThe folks who own this company were super courteous and friendly. I will go back to them every time I need a uhaul.
Gregory PThis location was hard to park in, as it was super narrow and small. Very confusing and no one available to help.
Jillian DOriginal location for pick up did not have the equipment so we had to go to the clough pike location. Was told the charges would be 85 plus tax and total charge was 125! Nothing against this location just the overall customer service by uhaul
Taylor LEZ check in,help hook up the trailer
robert dI broke down because the transmission fluid was leaking. The repair guy that you sent said I should have never been given this truck. Also I was never given any compensation considering I was left stranded at a gas station.
Jason PRental process was quick and easy. Only issue I had was the return instructions said to drop the key in the orange lock box, but it also had the black box number and combination from the pick up listed. I wasn’t sure where I was supposed to leave the key so I put it in the orange lock box.
Karen RThe end result was that I was able to get the trailer and do what I needed to do. With that said, there was a lot of confusion as to the pick up time and location. The service at the pick up location was good, but the problem is that I got charged $24 for insurance that I was not aware of! I never would’ve purchased that insurance had I’ve been made known. I tried to call the pick up location for reimbursement twice. And left two messages. I don’t know if that location is closed today? But they are not answering the phone. I have yet to see if I will get my $24 back.
Timothy FVery friendly folks.
James SI would never rent anything else. I was charged for extra miles I did not drive and the van smelled like a dead body
Hazel RThe parking lot is difficult
dirk rEverything went well. The owners were very helpful and friendly.
DAVID MThis location was perfect and nothing was wrong with this location, however, my experience was not pleasant. I set my pick up time up for 9:30 am Friday for a location that was 7 minutes away. I get call literally as I’m walking out of the door to leave for uhaul from someone saying that my truck I had reserved days ago was rented out by someone else and they had to figure out a new location for me. I finally get a call saying I had to now drive 25 minutes to a totally different location to pick up the truck. It cut into my busy moving weekend and made things difficult returning it as it was also really far from where I was moving to. I then paid $206 for the entire process paid a ton for the miles I feel as if I should get a refund for this experience.
Jacob CThe truck they provided had a leakage problem. I took the truck on May 21st. On 22nd, had a heavy rainfall in Cincinnati area.Due to leakage problem with this truck, water came inside the truck and some of my stuff was soaked in water. Very bad experience and lost my stuff due to water.
Dharma TThe man who waited on me was very professional and fast. When you have to rent a truck you have a job to do and you don’t want to be held up, He got me started on the right foot.
Michael FThey our move so easy.truck and trailer clean and simple please extend to both Thank you.
bill tthe facility was fine, and the man who helped me was very social and friendly. Unfortunately, once I returned the truck, I saw that the Damage waiver was added when I actively declined it online during the reservation process. I drove only a few miles and NEVER elect the coverage (plus my AMEX platinum has excellent coverage). My only assumption is that it was added to the rental without me being told, likely because it's a high margin item. This increase the cost of my rental by 50% which is robbery. I would like a refund of the $10 fee.
bryan cNothing
honda eVery helpful
honda eGreat customer service at this location.
Brian MTHEY ALWAYS HAVE WHAT WE NEED AND IT READY WHEN WE PICK IT UP.
honda eMike did an excellent job. The only thing would be to streamline the checkout computer program
jeff jThe guy who was working there was amazing. Friendly and nice
Matt OI drove 19 miles and returned with fuel. They then charged me 24.14 additional fuel amount. said that a picture should the fuel needle was off by 1/8. totally ridiculous. the gentleman at the queen city rental was kind however stated he could not refund me that I would need to call the 1-800-GOUHAUL number where I reached a very rude gentleman named Robert. Hopefully I will be able to get some of my money back from a 39.99 rental. fully charged my card 104.73. which should have been 62.16 total !(39.99 rental fee and .99 a mile 19 miles driven and tax).
SANDRA TThey took really good care of me! They even had the truck running for me with the heater on when I arrived! Truck was very clean and ran really well! Even though I am moving to downtown Cincinnati, I will come all the way out to this location again because of the great service! Thanks!
TIMOTHY DThe owners are super friendly and helpful. I will recommend this location to anyone I know who needs to rent a U-HAUL
CHRISTOPHER KNeed to have trailer light adapter plugs available to buy at all uhaul locations for better convenience
Greg LGet the bill right!! You tacked on things I opted out of and still charged me for gas after I put it in the tank. I was charged overall and extra $25 dollars for nothing!!! May not seem like a lot to you but the reason someone rents a $20 a day van + per mile, to drive a total of 6 miles, is because they DON'T have the money!! Your company is terrible and so is the response to help me with my problem. I contacted who I rented from and your customer service as soon as I saw the errors...no one has answered me.
Jaclyn K