I was charged for 2 extra days. They couldn’t get the date right for my rental. Was on lunch forever and wouldn’t answer the phone when I called. Said they would be back from lunch at 2pm, 2:15 and no one was still there. Charged my card way more money than they were supposed to and didn’t check the truck in until 2 days later and I had it for 3 hours. Will never rent here again!
Monique Alfred
Customer Reviews for Rattigans Rapid Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Vehicle wasn’t set up for pick up and I was inconvenienced significantly. I Never got the truck and was still charged the full amount. I’ve called at least 5x and spoke with multiple people and have yet to receive my refund. I Had to get another truck from another location last minute. The whole situation has been very unprofessional and unpleasant!!!!! Please provide my refund..
Torrence DRAKEFORDGreat customer service
Tracy NicholsPete was awesome. Very nice man.
Christine ThomasNice and the guy was down to earth
Randall MartinEverything was fine
Patrice SimmonsThe online experience is not great at all. Some of the supplies I requested were not available upon arrival. Thank God the store owner happened to be there. He was very helpful! Otherwise, I would not have received my truck.
Shannon WarnerCustomer service Rep was Fantastic 👍
Consuela SimmonsThe guys here were very very nice! I never know, especially moving to the South, how things will be for me being an African American woman, but these men were excellent and very respectful! Thank you!
LETHA JOINERI was advised to leave and that I was all cleared for additional payment to be stolen from my card when I’m trying to get a car then have to call support several times to get my money back is not OK this should be ILLEGAL
Keila HarrisAll good experience
Bruce TyreEveryone was absolutely Awesome !!!
ETHEL SIMUELThe whole company robbed me so why would i recommend y’all to anyone other than the criminal system ?
Chernoria BerryDave at the location was very helpful U-Haul on the other hand needs to let people know when they're rented equipment is not there for pickup. This is the second time I have rented a certain size truck checked on it and it was not there when I got there for pickup what is the purpose of reserving something when you're not even going to have it there for them?
Jessica GatesOne of the tires blew out and the treads on the tire right next to it were ripping as well. The emergency roadside assistance said this truck should have never left the yard due to the condition of the tires.
Erroll MorrowSpectacular customer service! Peter was very helpful. Also made me feel that he wanted my business. I will definitely use this location again and also recommend it
martine bremeTruck was dirty the door was loud when you went to get in the back doors you had to have two people to open them this truck needs some repairs will never go back to this location
Josie Hayesrented me a truck with flat tire. poor communication. lied about rates upon return.
Kermion JacksonThe truck had mechanical problems that were only found out when loaded. There was a severe ignition miss in the engine when pulling under a load. I tried calling the help number, and was NEVER able to get through.
Mike DealWas very professional. Customer service at this location is Super! Would definately recommend this location
TERESA ROBINSONHe was not welcoming and didn’t seem to want to help or talk to me I had to ask him to come out and check the mileage so I’ll know how much I went over
Anisha FunderburgThe truck felt unsafe and it made a Loud noise that kept me with great concern This location called me and said they had a client that was picking up the truck at 2 o'clock I informed him I was on my way I got there at 2:10 and he charged me for another day
PENNIE BROWNna
EUNICE TUCKERSigns that are more visible.
KELLY EIDSONThe Struts or Shocks gone. Repair them. I flew from Louisiana to Georgia with pre arrangement for a uhaul at 0800. I was told none available. Why confirm if none available. It took a few ubers and locations around noon to get a uhaul. That was unacceptable. My reservation wasn't acknowledged. So disappointed.
DEBRA HAUGHTONThe only thing we can say is easier access with a 26 foot U-Haul.
Robert HoustonCustomer service was awesome but location is pretty old and nasty
RIAZ QURESHIThe owner was very friendly and courteous. A pleasant experience.
Dedria VondemmelPete was very helpful and friendly.
BERNARD LANEYI have no idea, consider it a tv repairs shop and only rent trucks. Which was all I needed.
HERBERT MCMILLERThe parking lot. Small and muddy
stefanie bowers