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Frank S
Customer Reviews for Harlem & Addison Tire & Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was perfect. The gentleman working was very nice and helpful. The app on the other hand is horrible. Doesn’t work. Not user friendly. A complete waste of my time trying to use it.
Claudio FNothing at this time,.
Brian BNothing, you're 👍
rosemarie rVery good and responsible
EDWIN LGuy who rented me the truck was very friendly and helped me with all my needs. Thanks
George NTexas should be disclosed before rental.
Robert MBad customer service, the cost I paid was expensive and I don’t have any explanation why. I used the service for less than 10 miles !!! and paid $ 58
Francisco FOne of the lock boxes for key retrieval was broken, and needs to be repaired for future customers. The truck was clean, the parking lot was clean and had sufficient lighting.
Jarrod GProcess was easy and quick.
Charlie HAll was good, but had to return the van to the same place I picked up. I’d much prefer to be able to drop it off at another location closer to where I’m moving to. So 4 stars.
Alexander BEverything was fine but I can’t understand why the insurance is more than the cost of the rental? What began as a $20 rental cost me over $50!
Patrick CI placed my reservation online, I did not purchase insurance. but I was charged for insurance. So my rental was only 45 minutes and I was charged an extra $26 dollars for a 45 minute rental. I will never use U Haul again.
Latonya sGreat location friendly people the truck did not do my job. The Tow balll was too short and too far into the bumper. I could not told my trailer, so I rented this truck for nothing. Very sad.
Jeffrey Znothing
Daniel CThis location are very nice and very friendly but uhaul are garbage I rent a van for one day next morning I call and up date for another day the charge my cradit card 2 h.r later they tow the van to diffrent uhaul location I had motorcycle in it damge the motorcycle after towing the van but thanks for the agent he nice guy uhaul suck
WAJEEH FEverything worked out perfectly.
Odilio TThis location was great. Easy pick up and drop off. Helpful & friendly shop staff. As far as improvement- this has more to do with online booking and contacting UHaul customer service. Easy mobile reservations are in fact easy to make but the horrible customer service you have to deal with when you encounter issues is just that. Horrible! Reservation was made and equipment was not assigned to me. It took TWO HOURS of back and forth on the phone with customer service reps just to finally be assigned a van. Which I had to travel to a second location because the promised and guaranteed van that I initially reserved was not at the 1st location. Sure, there is a $50 money back guarantee but that is hardly any compensation for the amount of stress and time wasted due to poor quality booking and problem resolution. Stop over promising and over booking equipment- this causes uhaul to under deliver and helps no one.
Cristina LMore customer driven, make customers feel welcome. Making feel customer important
Gerardo Ggreat staff
THOMAS BAndy runs the rental so efficiently. He is thorough, accommodating and friendly.
Donald AI was called by U-Haul corporate to come to this location for a 15’ truck. Upon arrival the location said they didn’t have any , that they were all reserved. Horrible scheduling from main U-Haul representatives and not on the location.
Rene LNo complaints the gentleman was very nice.
Robin SStaff was excellent, would recommend.
David sEasy to get to and the UHAUL chat made it easy to return after hours
Anne MThis service and location is a good fit for our purposes. The gentleman running the location is friendly and professional, I would recommend this location to others and for myself.
GILBERT AVery convenient and easy to use, this location is very easy to find.
Gerardo HVery good good customer service
ROBERTO OGot charged a different amount from receipt
Jhonny Vhad the rental overnight. the padlock was stuck and i was not able to use it. I had to purchase another lock to protect my stuff overnight.I notified the gentleman at the store about it. I submitted a copy of the E receipt Of the lock I purchased To the virtual agents that I was trying to chat with early this morning, but nobody answered. Everything was great otherwise.
MARLON VI was in and out in a timely manner. Very friendly, and a welcoming atmosphere.
JAIME GO.K.
anthony aThe website has deceptive advertising. I choose the 10’ moving truck at $19.99/day and $0.79/mile. I was charged $1.49/mile. I was also charged $14 for SafeMove that I did not opt for. I want my money back for overcharge. The response from U-Haul will determine my future use and recommendation of U-Haul.
Karen LI chose this particular location specifically for the good reviews. Andy and Roy were helpful, friendly, and a pleasure to work with. This was my first time driving a van. I totally loved using the U-Haul phone app. Van was clean and well-maintained. Would use them again.
Amy LVery nice management
Dan SLiterally tried to over charge me for mileage and have no real drop box that’s super noticeable. Also overcharged me for the gas. This was terrible. Even though I returned the gas at the right level.
Tavische MGood place to rent a truck and the person working there was very friendly and helpful.
Jorge RThis owner was the only good thing about this Uhaul experience. I would recommend this location only and not uhaul as a whole.
JOHN SAndy, the Uhaul agent, was on point for the entire process...most appreciated.
JAMES FNothing that I can think of, at the moment.
jose aThe office staff at the site was very friendly, but we did have to wait about 20 mins for assistance when we still had a reservation for a truck. The people in front of us did not so the took awhile to be checked in. When it was our turn since I did the online reservation and check in it only took a few minutes. I would recommend asking if there is a line who has a reservation first before taking care of the walk-ins.
Jason JA/c not blowing the coldest, but it's sufficient.
Luis OWhen I arrived, they didn't have my truck that I had reserved weeks in advance. The pick up location was in poor condition. The furniture pads I reserved were disgusting. 45 min later, when I finally got a truck (not the one I reserved, but at least it was something...) they inaccurately recorded the gas in the tank, so when i returned it WELL above what was actually in the tank... I was charged additional money for the "gas I failed to pay for," simply because they failed to accurately record the gas mileage.
Hannah KThey over charged me on miles I know I didn’t drive the truck for more then 200 miles and that’s what they are charging me for
passion j