Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend putting a sign out closer to the street. I almost missed the place since it sits so far back from the road. You can't really be looking everywhere to find a building when you're trying to take care of a large truck that has been rented.
Daryl Briggs
Rating:
5.0
I originally reserved a 26' truck. Received a call the next day and was told it was not available and that I would need to pick up at another location that was almost 20 miles away. Opted for the 10' truck that was available at desired location. Received a call the following day stating that truck was not available and I would again have to pick up at a location almost 20 miles away. Was told by agent that they could not offer price guarantee credit since it was an in-town tow. I did not feel I should have to spend 0.89/mile and gas to pick up that far away. Finally spoke to a supervisor who informed me that the 10' truck was down for maintenance and needed the tire changed, but assured me it would be available. I did get to pick up from desired location (less than a mile from where I was moving from and 4 miles from where I was moving to). Moving is stressful enough, but to have to deal with this in a 24 hour period was ridiculous.
Sandra FRENCH
Rating:
5.0
Customer did not leave a comment.
CHARLES HARTLEY
Rating:
5.0
Customer did not leave a comment.
DAVID PATTON
|
Overall Experience
Rating:
5.0
Mary was awesome !!!!!
Jack Trapp
Rating:
3.0
Guy working counter was rude
Anthony Evans
Rating:
3.0
Heartland storage people are great I think they do not have the facilities to maintain trailers. The trailer I had lost lightning part way into my trip. Fortunately your roadside assistance was great, they had a technician to us within am hour and he basically rewired the trailer in very adverse conditions. When we arrived at our destination the door would not open and again roadside assistance sent a technician who was able to open door. He concurred that there was a problem with the door. The next time I will go to a facility that is of the size to maintain equipment.
David White
Rating:
5.0
Customer did not leave a comment.
Todd Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David White
Rating:
5.0
Very professional, and very helpful and down to the full detail!👍😁 thank you for everything
Leon Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine walden
Rating:
5.0
Thanks for working with me. Hope to do business with you all in the future.
Roger Johnson (Premier Amusement)
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Misty Kendall
Rating:
5.0
Very nice lady working all by herself. She was very helpful. Very nice, clean location. I was so impressed, I will likely be using their storage services as well.
Nancy Bates
Rating:
3.0
I have to clean black stuff that was all over the unit. Raining at that. All the blankets was all over the place I had to fold them as they layer in this mess. I wasn't happy.
Pennie Suttles
Rating:
5.0
Linda is the absolute best there is. Super friendly and fast service. Definitely has my service for any future needs.
Regina Ward
Rating:
5.0
Customer did not leave a comment.
Deanna Montoya
|
Overall Experience
Rating:
5.0
the service was good staff easy an pleasant to do service with would use faciliyies again.
Chuck Jones
|
Overall Experience
Rating:
5.0
Very helpful and easy to work with
John Walker
|
Overall Experience
Rating:
5.0
Mary is amazing. She took good care of me from the beginning of move in to the end. Thank you.
Malinda Grounds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Bailey
Rating:
5.0
See previous comments.
William Porter
Rating:
2.0
The owner of this facility refused to put down gravel in the RV parking portion! And then when he decided to expand his facility we were told to back into about 50 feet of mud without gravel or go elsewhere! What a choice! Other than that it was great! The manager goes above and beyond! Great asset to this facility!
Frank Albauer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdullah Ibraheem
Rating:
4.0
Customer did not leave a comment.
Richard Grasse
Rating:
5.0
Mary, is a fantastic manager.
CW Melton
|
Overall Experience
Rating:
5.0
Renting a trailer from this place is so easy it’ll dang near scare ya. Plenty of room to move around in there with out worrying about running into stuff.
The lady that runs the store is very helpful and friendly. The store is as clean as a whistle. The equipment was in great condition and clean.
Richard Wilkerson
Rating:
5.0
Best storage facility in the Harrah/Choctaw area. People are super friendly and helpful. Facility is in good shape with 24hr access.
Jarod Bowen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Ussery
Rating:
5.0
Customer did not leave a comment.
Kimberly Jones
Rating:
5.0
Easy process
Roger Hanley
Rating:
5.0
Very nice and soft spoken
marquise blackwell
Rating:
5.0
I would give Heartland storage a 5 star! This is the second time I have used them. Very helpful! Mary that works there is so helpful. Very sweet! I will recommend them to all my family and friends!
JoAnn VanVranken
|
Overall Experience
Rating:
5.0
Mary is very nice to work with and made the move in and move out experience very smooth. I would definitely recommend using Heartland Storage.
George and Marilyn Burkhart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rondie Thornton
Rating:
5.0
Customer did not leave a comment.
Joshua Christopher
Rating:
5.0
Nothing…
Sergio Medina
Rating:
5.0
Customer did not leave a comment.
Kenny States
Rating:
5.0
Customer did not leave a comment.
AL THORPE
Rating:
3.0
The person who accepted my truck was very friendly and made me first priority, allowing me to get the final billing for extra mileage finished immediately. The only downside was the small parking area at the location, which created uncertainty as to where I should have parked the truck.
Kyle Copeland
Rating:
5.0
Great customer service. The truck was clean and easier to drive than I expected.
Brenda Gillum
Rating:
5.0
The AC in the Uhaul truck we rented stopped working about an hour into our three hour trip, which was a little miserable in 90+ degree weather. I think the next customer would appreciate it being fixed!
Paul Kelley
Rating:
5.0
Customer did not leave a comment.
Glen Duncan
Rating:
5.0
Customer did not leave a comment.
Michelle Griffith
Rating:
5.0
Great service. It fit my needs perfectly.
I highly recommend Heartland Storage!
Doug Swisher
|
Overall Experience
Rating:
5.0
1st class service and a friendly staff
Michael Dean
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Robert Phillips
Rating:
5.0
Great experience, Mary was just as nice and helpful as could be. Took just a few minutes to drop in and take care of the paperwork and off we went. Trailer was clean and in great condition. We will definitely be returning.
Richard Wilkerson
Rating:
5.0
Was perfect
Coty Crone
Rating:
3.0
There were no issues with the locations, but only with Uhaul as a company. We tried to return the Uhaul through the self service feature on the website and it would not allow us to upload the photo. We then chatted with a live assistant who was no help, then spent an hour on hold only to be told to call the location in the morning. We spent 2 hours trying to return your equipment after moving all day and it was very frustrating.
Todd Williams
Rating:
5.0
Customer service was fantastic, no hidden fees, and a great experience overall!
Sally Stevenson
Rating:
5.0
Customer did not leave a comment.
Grace Phelon
Rating:
5.0
Great Equipment and even better customer service; Thank you!
Bryan Louch
Rating:
4.0
The employee was friendly and helpful. The truck and ramp were very dirty. The ramp ruined some of my items. I'm not pleased at all!
Merci Hale
Rating:
5.0
Great customer service, easy pick up and drop off. I would highly recommend this location!
Kevin Boyer
Rating:
5.0
Cannot think of a thing! Customer Service Lady very much on the ball and extremely ready and happy to help when remote check in was glitchy on me; not at location when parked at the door, said my selfie too fuzzy. She really took care of me!
Donna Henthorn
Rating:
5.0
Customer did not leave a comment.
Steve Terry
Rating:
5.0
Customer did not leave a comment.
Chris Floyd
Rating:
5.0
Customer did not leave a comment.
tracy mcgehee
Rating:
5.0
Customer did not leave a comment.
TISHA DOWNER
Rating:
5.0
You really came through for us U-Haul, Thankyou 🙏
Levi Fennel
Rating:
5.0
Customer did not leave a comment.
Christopher Smolko
Rating:
5.0
Mary was incredibly helpful. She answered all of my questions about storage. She also assisted me in renting a u-haul. The process was easy. Unit was clean and had good lighting. Will use again!
Jaime Simms
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO CURIEL
Rating:
5.0
Customer did not leave a comment.
Grace Phelon
Rating:
5.0
Customer did not leave a comment.
DENNIS STAMPER
Rating:
4.0
Customer did not leave a comment.
Carlotte Webb
Rating:
5.0
Heartland storage and Ms. Mary are wonderful. I would recommend Heartland Storage.
Rebecca Ussery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Ussery
Rating:
5.0
Friendly helpful service. Equipment was is very good condition.
JAY AVEY
Rating:
5.0
First time to rent a UHaul. Good experience. Would do it again if needed.
TIMOTHY MCGLOTHIN
Rating:
5.0
The van has an exhaust leak and causes headaches.
JOHN CALLENDER
Rating:
5.0
Very nice storage. Mary in the office is the most friendliest person in the world. Thanks For The Space.
Carl Guinn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt DeLong
Rating:
3.0
Well the rates for in town is crazy expensive. From Shawnee to Harrah is less than 20miles yet wanted to charge 96$ for one way usage. 30$ for the rental than .89 cents a mile is also high overpriced and scetchy equipment
JAMES KEY
Rating:
5.0
Customer did not leave a comment.
Kenneth Peters
Rating:
5.0
Customer did not leave a comment.
RENE SERNA
Rating:
5.0
Location was great. Mobile app is terrible , 2nd time renting and having issues with the app. 3rd time is questionable to be used.
Matt Thomas
Rating:
5.0
Customer did not leave a comment.
NORMAN BOWLIN
Rating:
5.0
I am completely impressed with Heartland Storage! Mary provided exceptional customer service. She was always available to answer any questions and was so helpful and professional. The storage unit was clean, secure, well-lit, and accessible. 10/10 highly recommend.
jessica Holcomb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie Thompson
|
Overall Experience
Rating:
5.0
It's an older truck so it had some use wear and tear but it worked for my use. The facility and staff were great and very helpful.
VICKI CUNNINGHAM
Rating:
5.0
Awesome service and quality equipment and affordability UHAUL IS AWESOME
ERIC CARSON
Rating:
4.0
Customer did not leave a comment.
GARY MCGEE
Rating:
5.0
Customer did not leave a comment.
JUDITH BUSH
Rating:
5.0
Very nice customer service not busy no standing in line. They had the equipment waiting fir me excellent service experience
Sharyl Hollingshead
Rating:
5.0
Young lady in office was very helpful!
David Ledlow
Rating:
5.0
Customer did not leave a comment.
STEPHANIE LAVERTY
Rating:
5.0
Excellent service with a friendly smile. I would definitely recommend Heartland Storage for a pick up or drop off location. Thanks for all of your help
CHRISTOPHER DREW
Rating:
5.0
Staff was amazing!!
JANIE MOORE
Rating:
5.0
Keep up the awesome service!!!
SHANNON HOPKINS
Rating:
5.0
Customer did not leave a comment.
David & Sonya Syth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTAL BEHARA
Rating:
5.0
Customer did not leave a comment.
DENNIS STAMPER
Rating:
5.0
Customer did not leave a comment.
SHERRI HISCHKE
Rating:
5.0
We called 30 minutes before closing and needed a truck the next day. The lady was so nice and got everything she needed for us to pick up the next morning. Will only use this location!!! Great great great experience!!!
Cheryl Kroutil
Rating:
5.0
Amazing customer service. Always smiling and willing to assist. Thank You!
Kristi ONeil @ Maxima Investment Prop. LLC
|
Overall Experience
Rating:
5.0
Ms. Mary at the desk was above and beyond in her customers service!
JOHN YERBY
Rating:
5.0
Thanks this is a very good and friendly place
Jeff & Christi Cowley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack Land
Rating:
5.0
Everything was great!
Roger Willis
Rating:
5.0
Nothing Mary was amazing.
MATTHEW THOMAS
Rating:
4.0
Customer did not leave a comment.
Beverly Johnson
Rating:
5.0
Customer did not leave a comment.
David Koehn
Rating:
5.0
Customer did not leave a comment.
mark hull
Rating:
3.0
No major issues with location except for billing issues and charging me for 2 days and 2 dollies. Major issues were the online check in when picking up the truck. Took about 45min to get verified with digital check on the morning of me needing the truck which cut into my rental time. Couldn't get drivers license verified, phone numbers I added none would allow me to work, why call someone that early, why wasn't this done earlier in the week when I was called to verify the truck. And then get home and no appliance dolly in truck, then I had to call and drive to another location on other side of town to pick up a dolly which again cut into my moving time. This was the worst most terrible experience I have ever had and will never use ugaul again. I would rather move 1 item at a atime and take a week or year to move then rent a uhaul truck again.
Matthew Thomas
Rating:
5.0
Your agent at this location was outstanding!
Robert Adams
Rating:
4.0
Customer did not leave a comment.
Greg Calvillo
Rating:
5.0
Customer did not leave a comment.
Kimberly Rogers
Rating:
5.0
Mary Harrison is amazing. She goes above and beyond to make sure her customers are well taken care of, even after hours. She should be the face of U-Haul customer service. Such a sweet, informed and helpful person.
Allison Crowder
Rating:
5.0
Very friendly and personable staff.
Angel Blackwell
Rating:
4.0
Customer did not leave a comment.
Michael Nelson
Rating:
5.0
Customer did not leave a comment.
Jurgen Wright
Rating:
5.0
The lady at this location Is very nice!
Friendly and informative!!!
Cindy Kimmamon
Rating:
5.0
Customer did not leave a comment.
Phillip Hogue
Rating:
5.0
Nothing I had no problems picked up the U-Haul used it returned it no issues at all everyone was pleasant to work with
DARLENE MORGAN
Rating:
5.0
Very pleasant clerk.
Dan Nesper
Rating:
5.0
All good.
Kim Robertson
Rating:
4.0
Customer did not leave a comment.
John Crumpler
Rating:
5.0
Customer did not leave a comment.
PAUL SCHENDEL
Rating:
5.0
Everything was perfect, and very nice person working there at the office.