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Daleen W.
Customer Reviews for Heritage Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disappointed that no one was there to receive truck. I called ahead and waited and no return call or anyone came in the 30 minutes I spent going thru online check in system. It was cold that day but NO response from anyone at Auburndale location. And no acknowledgement of return days that followed !!
MIKE C.Myron was very professional and helpful. I had a very pleasant experience dealing with him. I will highly recommend him to anyone needing any type of UHaul services.
Rick S.Nothing, excellent service
Justin W.Mr Kolbeck was very helpful I will return to this location for my needs in the future. There is a u haul location a little closer to me but upon calling them only recieved answering machine, I left my number but never received a call back. Mr Kolbeck went above and beyond to help me, even called me on Sunday to help me get a trailer. I will be needing a truck rental in the future, does u haul provide him with that equipment also?
Dennis M.Myron was an exceptional employee to work with. He went out of his way to make sure I had everything to make my move go smoothly. The world needs more people like him. Thanks for everything.
Susan W.Amazing customer service
Jamie P.There is nothing that could be improved Myron is awesome to work with and always has everything ready for pickup. Would definitely recommend.
Payton M.Customer Service was fantastic. Location could use an update on it's computer system. Seemed to be running very slow. Other than that, a great experience!
Matthew B.Good location. Plenty of room to maneuver to get trailer in and out. Will rent from here again.
Anne P.Myron was very knowledgeable and very helpful in addition to being a delight to work with. I would recommend him highly!
MIKE H.Fantastic customer service. Great location.
Matthew F.Don't need to improve anything was a great experience.
Mark K.Kind, Friendly staff. Easy to locate from highway. Pull in and pull out under 15 minutes
Ian C.Very awesome customer service best I've had with U-Haul. Prepared helpful and organized. Will go through this location every time.
Kari W.Everything went very well. The process was easy. Myron was wonderful.
Darla T.Very friendly staff and accommodating..ill definitely return for future business!!
Daniel S.Keep doing what you are doing
Larry Y.Myron and Joan were great. Muddy and wet lot with mud footprints throughout back of truck. Office is also in need of a good cleaning.
Al S.The gentleman working was very knowledgeable and answered all our questions
Regina L.Customer service was awesome. Owner went out of his way to help me find a car carrier trailer along my travel route in a very short time line. Would highly recommend them.
Shane W.Nobody there No reply to voice message
Timothy C.Great customer service. Called and checked with us during the move.
Sandra G.Very friendly service, and answered all my questions, great place, and very efficient. Price was very fair.
Jesse Z.Good service,everything was ready to go and fast check out. Very pleasant agent would recommend this location. Heritage Rentals did a good job
Eric P.I was willing to drive an extra hour to be able to rent the trailer on a Sunday. he was able to help me in my son's time of need so we could get his disabled car home. and i appreciate that he also was able to help me when i showed up 3 hours before my scheduled time. note i ordered the trailer at midnight.
Arnold H.Heritage Rentals helped us again. We used then before and the service was fantastic . No waiting, truck was set to go and we were on the road in no time. Myron went thru the truck with us to make sure we understood everything and he made sure we were comfortable before we left. Thanks again Myron.
Kenneth L.Best service we have ever received at any uhual location. They care about there customers here and go above and beyond to provide top service.
briana K.Myron was very accommodating. I needed a car transport trailer on Saturday and he went out of his way to see that he had one for me. He was ready with it for me when I got there. Great service. Will go there again when I need something.
Fred J.Excellent service Mr. Myron was helpful and he patiently explain how to use the uhaul car dolly. I do recommend this place.
Marisol R.And you are hopeful polite and friendly I really like your service
erica R.Super friendly, helpful, knowledgeable, all around good people. Will definitely use them again next time!!
Natasha R.Everything was great. He was very friendly and helped me get the right trailer for what I needed to do
nick G.Excellent service was provided.
Rick J.Myron was very helpful with getting me the right trailer for the job since it was my.first time will be recommending and using again
Joseph B.The owners were extremely helpful in guiding us to the correct rental equipment. They made the rental process easy. The rental was in very good condition and we had no problems. We would definitely return to this location when we need rental equipment.
John S.So happy with UHaul! Price was low and he helped us pick the safest and easiest option for hauling a small pickup. Went over our steps to operate thoroughly too. Will definitely recommend this location!!
Carl H.The floor of the truck was a little dirty, and there were some toothpick and candy wrappers stuck inside the passenger panel door. These are very minor observations. But overall, the truck was great and worked well.
Stephen P.Heritage Rentals was Fabulous. Had the truck available, clean and ready to go. Great personable service. Highly recommend this location
Kenneth L.I've had the best rental experience from this provider that I've ever had
John M.Mr. Myron is excellent . He stayed beyond his work hours to facilitate the pickup. I can't thank him enough for his support and kindness. He is a great human.
GOKUL T.Nothing! Everything was perfect
Wyatt H.Excellent service and excellent customer care.
Kevin V.Owners were the best we have ever encountered. Customer friendly, very informative on equipment and its use. What a great experience. Jim Anderson
Jim A.Nothing. Customer service was great and trailer worked perfect for what I needed it for!
Payton M.Really nice guy running the place!
Jonathan L.They were extremely helpful and kind. Made the experience very enjoyable.
William S.Amazing thank you!
TRACY B.I did not appreciate having to go 50 miles out of my way to get the equipment, when I had reservations made a month in advance locally!!
gary L.Wonderful owners and extremely sincere! Would highly recommend.
Samantha S.Myron was great to work with. Very friendly and very helpful.
Chad S.Myron and his wife were awesome! They were so accommodating and friendly. Made renting a uhaul one less stress during our move.
KEVIN G.Very good service I would go back again very welcoming
Joshua J.Everything was great. Will always recommend Heritage Rentals for all moving options.
Roger R.While not a perfect experience, the staff are very friendly and knowledgeable. They are straight forward in making sure you understand U-Hauls policies in a very friendly manner. Would rent again!
Nathan U.We recently needed a small truck to finishing moving. We went out the rental location and we're greeted by Myron. He is welcoming and incredibly kind. We also shared a few laughs while he was going over the truck when I returned it. This will be our go to location in the future.
COLEMAN G.Seriously I was really happy with the whole experience. The truck was very clean inside. Management was very Friendly, helpful, polite and very easy to deal with! Would definately use them again if needed!
Patricia F.Very goog im very happy for you service
Erlis J.Very friendly and helpful people. I'll definitely going back when I need a truck or trailer
JAMES P.Very friendly, walked me through how to hookup the trailer, hooked up the trailer for me and made sure all the lights were working before I left. great experience
JEFFREY L.I really don't see anyway to improve the service or that location at all
Keith P.Myran is so nice and professional. Very thorough.
Bruce U.Trailer was clean and ready when we picked it up. The owner was there to assist when we dropped it off. Excellent customer service!
John S.At that location? Absolutely nothing. Great customer service. Very friendly at that location compared to some of the other locations that I have rented a U-Haul from. I'd give it 10 stars if I could.
KEITH P.Customer service is unbeatable; A+
JACOB S.Owners are very nice and helpful will go to them again
Barbara G.When a customer uses the web site please push the info to the pick up office immediately and do not wait until 48 hours before the pickup time.
Joe H.