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larry p
Customer Reviews for Hi View Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who checked me in was very helpful and made my first uhaul rental a guaranteed return for next time.
Michael CI had to get down on my knees to attach a cable to secure load. When I stood up there was oil or grease on my knees
elizabeth gBeen renting from this location for years. They have outstanding service and plenty of extra products for purchase. One of your better sights. I’ll pay the extra to drive because I know what kind of customer service I get.
CHRIASTY WKeep doing what you are doing.
Peter SHave a rental area or have a gas station don’t have both! It took far longer than it should have to get the truck that I needed due to the cashier having to constantly stop to ring up anyone wanting gas, chips, or something to drink.
Christopher CThis location makes it very smooth to rent a uhaul; we have been using them for years.
Stacie DHave what is advertised
Gary GOther than the app making us take the pictures twice, it was all good.
Theresa PGood selection of equipment, but understaffed. Only one person working both the U-Haul yard and the convenience store.
Barry BRental process was quick and efficient.
Larry HService person busy with two check outs. I had to do self-check out on my phone to turn in the truck in a timely manner.
David LHe was great, fast, nice
Steven BTruck exhaust was very load. Like race car loud. Please add better exhaust. Thanks
JOEL WOverall good experience.
Barbara EI've used this location before. Great to work and very professional.
Maureen TOwner is very friendly and accommodating.
KENDRA SThey were very nice and it was a great experience. Would definitely use again.
Chris SNo suggestions. Everything was great.
Jack VThis is my go to location for all things U-Haul. I have used other dealers in the area, these guys seem like they invest more time in the U-Haul portion of their location than the others do. They also have some bomb a$$ barbecue next door, so there's that as well..!!
ARTHUR LNo drop box by trucks. Tried to drop off truck day before and never got help or location. Guy I dropped it off to over charged me and also agreed U-Haul service an app is poor.
JERAMIE HVery helpful
Gary SEverything was good
SHAWN NEverything good!
Barner SNothing needs to be done differently. The people are friendly & Thank you for being fair, fast and easy!
LEAH Htruck had water in back when I picked it up.
JONATHAN LMust make them the primary drop off in Owasso, OK
WILLIAM RThe people working at this location are extremely rude and I will not rent here again.
Julie MVery rude and had to wait hours
kenneth sCalled made reservations on line with uhaul in tulsa okla got there from out of town there was no truck had to call around my self and found a truck from mini mart he fixed us up online was no help district manager was supost to call me back never did
PETER GThe owner of the location was very nice and professional. He had amazing customer service skills. Will definitely visit this location for my next UHaul needs
Jay GIt was convenient location and friendly staff!
TERRY WEverything went smooth. No problems.
WILLIAML CThe whole process was very smooth. The clerks were very friendly and informative.
Beth WCashier was rude when returning truck and was only playing on his phone and spoke to me rudely
DaSha MVery fast and polite staff.
Roy FThese guys are the BEST!!!
Terri KThese guys do a great job
Todd WNo issues at all
Thomas VCustomer service was excellent. Very helpful. Equipment was good (not new, but ran great, and clean) would definitely recommend this location.
Dawn PThank you for your services. The cashier that assisted was extremely helpful. Thanks to him especially!
Kathy HNot charge an extra $100 when someone runs 2-3 hours late. Customer service was horrible when i tried to extend the reservation. They told me it would be an extra $100 for being late when it is a 39.95 per day rental! Will never be using uhaul again.
Charla PThe trailer I rented was evidently old and probably nearing it's end of useful life. The floor seemed loose in places, the tires were less than 1/2 tread, the rear door latch normally required two people to latch and unlatch and the hydraulic surge brakes were prone to locking up WAY too easy. I pull a 24' trailer regularly that is equipped with surge brakes. I know how they should normally operate.
Greg AUsed the Uhaul Website and ordered all items needed and included the moving help from Hi IQ Moving LLC! Best move I've ever had.
Bobby GThis was a last minute moving event. No other rentals had trucks available on a Sunday afternoon. The truck cab was not vaccummed out, but beggers can't be choosers.
Robert ZExcellent Service
Brenda BThere was blood all over the inside driver door and inside was filthy in the truck and in the storage section too. Hi View employee came out to “clean” truck only using paper towel. No sanitizer. There is a lot of debris in the area by the parked truck making picking up truck dangerous. Also, HiView employee also took his dog behind truck for a diaharreah poop while we look at and investigate the truck. A terrible experience. Asked for another truck because of the blood and he said that was all that was available. This was 3rd rental we had in our move and this was awful. Expensive experience and unsanitary! We put very few miles on the vehicle.
mark m