Didn't properly explain things to me
scharon b
Customer Reviews for Hide Away Storage 17th Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hold time was a bit long
Tiffany GVery good experience going to Hide away on 17th street.
Kimberly CNo improvements needed excellent, compassionate service.
Michelle HThe truck smelled horrible, and the app was very difficult to work through. I had to have my fiance get a phone call to verify that I was there, but it was surprising that he came with me to get the truck. I don't understand how you could do this on your own with the hoops the app makes you jump through to rent. Lastly, I paid for and rented a dolly with my truck and it did not come with it, although I was charged anyway.
Britnee LVery helpful people with a smile on their faces.
Michael MPolite, knowledgeable, helpful
Gale MFast and friendly
mercedes sWasn’t 24/7 ready as I was told reservation was at 645 had to wait til 930
Sandra KThe office staff were friendly. The van was clean and it perfect working order. No problems or hitches. I would rent there again.
Nancy LGreat people to work with
Michael HAwesome super easy to set up. Driving was easy and experience was super positive! Would go here again to rent u haul van.
Jill MMy experience at this Uhaul location was excellent. Charlies and Michael were very nice, professional, accommodating and friendly. I will definitely be returning should I need to rent another van or truck.
Cathy BMicheal easy to work with. Easy in and out. Clean facility.
Larry KI always use this location because Michael is so friendly and concise and the trucks are always clean.
KIMBERLY NNOTHING . EVERYTHING WENT SMOOTH AND QUICK
James MVery helpful, polite & knowledgeable. I appreciate Michael and staff at this 17th Street location in Sarasota, Fl.
Gale MThe staff was wonderful! Kind and helpful. The van spotless. I would say this is was a really good experience during a very hard time. I left my own car running when I switched to the rental I needed to get replacement windows after my neighbor's trees came down and knocked out power and my windows during hurricane Ian. They called me back and ensured my own car was safe. They had there equipment ready on time after I had reserved on line only hours before. I would recommend them anytime! 5 stars!
Mary RExceptional customer service! Shannon went above and beyond routine service. She was very patient and took the time to give me a great customer experience. Upon returning the vehicle, Michael made the process quick and easy. I would definitely recommend this location for vehicle rental as well as storage. It's very clean, convenient, and again, I can't say enough about the great customer service!
Annette wExcellent service all around.
Patrick EI was very pleased from the lady who answered the phone and was helpful with directions and other info as well as the gentleman that completed the order for the rental. All went smoothly and would not hesitate to rent from this location again in the future. Thanks !
Brenda SMike, the owner is very helpful.
Michael LVery friendly staff and quick service
Sylvia AI was happy with everything you offered, the lady at the customer desk was very helpful.
Mahmoud JWonderful woman Manager who helped me get transportation after I turned my truck in. Promotion called for! Mark
MARK SExcellent
John PIncredible experience!
JOHN PMichael greeted us upon arrival with a friendly smile, asked if we had any issues with the rental, and went above and beyond to help us in returning the truck. Michael seemed to be epitome of an honest, hard-working, local business owner who doesn’t hide behind a desk. We need more trustworthy people like Michael in the business world! I’m considering cancelling my Extra Space Storage unit and transporting my items to Michael’s storage facility here as well. Everything appears clean, well-maintenanced, no trash strewn about as with other facilities I’ve seen. So thank you Michael! You made a big difference in our stressful day of moving! Adrian and Jayme
Jayme SVery friendly and helpful.
RYAN SThe location was wonderful the people were kind and helpful my issue is with Uhal and the system trying to charge me for things I did not order! Aw well as the previous renters provided false gas information. This is on Uhal the staff at my pick up drop off location did amazing and helped me not be over charged
Anna BLet them know it takes couple days to move
vearie aAwesome service from Michael La Rocco!
ARAMIS VVery simple exchange. Clean and ready to go.
KRISTINE HCynthia was wonderful!! She was a pleasure to work with!!
KRYSTAL KMichael at pick up site was great. He called to let me know the truck would be a little late and then called to say it was ready -terrific customer service!
VIRGINIAMAE Tkeep doing what your doing
Carl MOutstanding service. I rented 2 trucks and 1 van each Saturday for the last 6 month. Very clean equipment. thank you Michael for being accommodating. We will be back in 2022.
GUNTHER HI filled out a reservation online. I got a truck, a furniture dolly, and furniture pads. The truck was fine but none of the other things were supplied. We were still charged for equipment we didn’t receive.
Jerry WI have an international drivers license and only when I was at the location I was asked to show a US form of ID, which I didn’t have on me. You should let people with int drivers licenses in advance that they will need a form of US ID when you pick the vehicle up.
Georgia GThis rental couldn't have been easier...the online check-in is a breeze!
Joseph HI'm renting a van and 2 trucks every Saturday since February. Their customer service skills go above and beyond. Great job!
GUNTHER HRemove uhaul from that location the manager Michael was rude and disrespectful Remove u-haul from that location the manager Michael was rude and disrespectful....
LUIS QMichael was so kind and communicative during the whole experience. If I ever need a Uhaul again, I'll be using this location.
Chris PExtremely courteous and very helpful. Thank you to Michael
GUNTHER HExcellent like always.
GUNTHER HGreat Service!
GUNTHER HThe location and vehicle were both excellent. I had some trouble with the app (“down for scheduled maintenance” on a Saturday morning?) but was able to pick up and return the rental without too much trouble.
Jonathan NGreat,friendly service.wouldnt change a thing.thank you
richard mAlways a great experience. I have used U-Haul for the past 2 month now and always have a great experience.
Guenther HMichael and staff always takes care of us. We are very pleased with the service. As the owner of a local business it helps to have friends like this location to rent from. That's why they've earned my business
Guenther HEverything was overall good probably should have at least one more person working to make everything run smoother
Dwakle DVery clean truck. Low mileage. 24/7 process was easy peezy lemon squeezy!
MATTHEW NI don’t have high expectations of uhaul based on previous experiences but hideaway storage was great. The online checkin was pretty smooth but the guy working the front desk was super helpful at checkin and check out. Really fantastic service.
Christopher WMichael was very friendly and super helpful.
SAMANTHA WMicheal at HideawayStorage was very pleasant and accommodating. He was excellent in helping me make my moving experience easy. He is top notch with customer service. Thanks Michael!!!
Linda WVery professional and accommodating.
James NNothing
Tyrone BThe app to pick up and drop off is cumbersome! It was very difficult to use.
Thomas BThe location and equipment was great as usual. However, the service itself has never been worse. The "streamlined" online process to rent - which lets you avoid contact with employees in an office setting - has never been more convoluted, complicated, and just plain sluggish. I've regularly used U-Haul just about every month for my small business, and every time the system has changed. This iteration is BY FAR the worst, and I could not in good faith recommend U-Haul to any of my customers or friends. It used to be as simple as completing paperwork ahead of time at home, so that while picking up the truck on-location, all you'd have to do is confirm, read damage waivers and such, then be on your way. Now, since you're forced to do ALL paperwork on location - which is locked by your phone's GPS service - the process takes at least three times as long, and if service is spotty in any of their locations, it becomes next to impossible to actually rent equipment. Couple that with ridiculous, redundant "ID checks" which amount to nothing more than arbitrary phone calls, and you've wasted at least 30-60 minutes, plus navigating a clearly broken, unoptimized, needlessly complicated website masquerading as a sleek app. I could never recommend this iteration to fellow employers, and I will do my best to look at alternate equipment rentals until the system is updated and fixed. I would rate the website / service itself 1/5 stars.
Ryan FVery easy to you the 24/7 Truckshare
KIMBERLY NThe lady at the desk was so friendly and patient.
Jinchul JWhen I went to the gas station after a 67 mile trip, I ended up putting in almost 9 gallons of gas, meaning the tank was not properly filled by the previous driver. Upon returning the vehicle to the office, I informed the representative working there of the issue, and she just said they try their best to check them but put the responsibility on me. I’ve rented uhauls from various locations with excellent experiences, but I can not recommend this location at all
Brandon SI rent trucks from this location many times and the people in the office there are outstanding. They are friendly and accommodating. If they don't have what you need they make sure they get it. They are the best.
Dorothy WThey have a excellent service and very kind
Jhonatan C