Tom was amazing! Very easy to deal with and a very pleasant transaction.
Harry W
Customer Reviews for Highlander Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tom at Highlander auto sales was very attentive and helpful. The equipment was in pristine condition. Would definitely recommend this location.
Penny ATom was incredibly responsive and gave us great confidence. This is the kind of customer service that is lacking in so many other businesses
James DThis is a small u-haul location at a dealership. They were not open for a Sunday drop off; however the u-haul app that allows drop off during off hours was very helpful.
STEVE UTom is quite an interesting guy. Friendly, helpful and accommodating. Everything was ready upon arrival. Picked up without any delays or problems.
Douglas MKey drop location should be better marked. Ink used was faded.
Elizabeth CCustomer service representative was very kind and thoughtful. Great experience because of him.
roy bexcellent place owner was excellent I will always rent from him
MIGUELA ODid wonderful job of giving me a clean vehicle and communicate well
CHRISTOPHER LOwner, Tom was great and went over and above with me. A lady had canceled her truck rental and I got her truck . THANK GOD, He allowed me to pay a day in advance on 12/27/21 and not take control of truck until next day,28th. Tha truck drove like a dream. I went through rain sleet and snow until dry in AR & TX :)
Elizabeth JVery nice gentlemen. Will definitely recommend him for others and will return for future uses.
Tawan RWas a great place to rent from.Owner was great 👍🏽
Ray HThe truck was dirty, had ashes in the doors from previous cigarette use, and smelled bad (combo of dirty and smoke). No one was there to assist and everything was online. The agent who called to verify and send the code sounded like she just woke up, mumbled the whole time, and was asked repeatedly to speak clearly (which she didn't). I disputed the cleaning charge as this van WAS NO WHERE NEAR GLEAN at the time we picked it up. We also was being charged $17 for gas, but we filled it to exactly where it was when we picked it up. I WILL NOT BE PAYING EITHER CHARGE. I did try speaking with customer service, but after a lengthy hold was told there wasn't much they could do at the time due to the location being closed and to call back on Monday. Call was cut off (hopefully by accident) before help was ptovided. The entire experience was unpleasant.
Raymond FThe equipment was clean and available. The pickup was a little time consuming because it was after hours and the app was buggy.
Martin HThe truck was not clean. However, everything worked and the tank was full. The last customer did not clean the back out of the cargo van. My items had to be wiped down when I got them to my destination. Not so happy about that, but my overall experience was great and will return when in need of a rental truck.
Maria BI took tons of pictures but had a difficult time trying to submit the drop off on line. But the staff took care of everything for a $20 service charge. I wasn't aware that I would be charged to drop it at a different location. I received a text to drop it at a different location, so I did. But U Haul is always great. Thanks you guys. Next time I think I will return it where I pick it up. $20 put me over my budget...😢
Jetaun BNothing. Everything is just wonderful.
THELMASCOTT SRentals should be 24 hrs. I was charged a “daily rate” for insurance, etc. It should have been pro-rated to 4 hours since that is what you want as the rental period. You advertise as “per day”; it should be per 4 hrs.
Allen CNo comments, everything was nice and well done.
Shelton HFriendly and responsive. They had problem with digital key access and called me to let me pick truck up earlier. Nice touch.
MICHAELANDREW BWhy couldn’t we use the location it was 2 miles away from the destination instead of 15? Absolutely ridiculous
Tori LStaff was courtesy
BRUCIOUS PInstructions did not say anything about where to leave the key. Luckily, I (or anyone else) had not changed the combo, so the box was still open. Thank you.
Jason BBad service!!!!
KEIONVANSHON BMust have a representative to review and inspection the vehicle. The vehicle had low air pressure in the left front tire. Also couldn't review the mileage.
Curtis JVery unhappy. I was charged double what I was supposed to be and still no one has done anything about it. That’s the last time I’ll rent a Uhaul.
Margaret BWhen we rented the place from the U-Haul company in Anderson Indiana we were there almost 3 hours cuz the people that work there it did not know what they were doing I would not recommend this U-Haul company to anybody you're taking a big risk
Donta GVery convenient to be able to use my phone for the rental.
Jessica LThe agent was pleasant super quick and helpful.
Clayshon JCar was towed after I was told I could park my car in place of the uhaul. The store was closed, called district manager and no answer, not even a returned phone call. Very poor
Shanice CI was not told that I had to verify vehicle return or be charged $20 I don't live on my computer so I didn't get the email telling me that until it was to late so I feel like you guys stole $20 from me I've rented Uhaul before an have never had to go online after I return the truck you have found a way to commit leagal theft it bull shit bad customer service
JEFF BEvery thing was perfect.
Thomas BExcellent and welcoming customer service!
Kenneth HGreat experience. Location was perfect for what I needed. Vehicle was in good shape. Can’t say enough about Tom. Good cat. Took great care of me. Will be going back very soon.
George GCharged me 2x times for the rental
Damien SAlways rent from this dealer. He is awesome
EARLINE RI love using Uhaul services, but this time the whole process was a headache. My pickup time was on a weekend and the location is closed. I expected that and knew in advance that I will have to access the keys for the truck in the lock box. I went there at the pickup time and they key code given by the App wasn't correct for the box. 45 minutes later with the customer service who was trying to diagnose/fix the problem and giving me different codes to try (nope, wrong truck, next box, nope that box is empty etc..), she suggested I go get a truck from a different location. My movers were about to arrive in 10 mins. The stress was unreal added to the stress of moving to another house and all the drama. Luckily I was able to take another truck from same location (finding the key for this one was an adventure by itself). I don't know who's fault is it to not having the truck ready. The location or Uhaul. But I hope it gets fixed
Mohammed AMy first truck had a dead battery, had to be moved to another day
Nolan RFriendly, awesome man that helped me through something I thought would be a l ou t harder than it was!
John Fthe u-haul did't have a ramp, and l was disappointed about that. The man l rent from say 10 truck don't have a ramp.
Lisa MThe equipment I requested wasn't available and made the job difficult. It took a hour for me to get the truck.
Dennis LGreat experience and friendly staff!
Christa BAwesome staff who were super friendly and helpful.
Elizabeth AHighlander U-haul was excellent! but I did have trouble with the tailgate would not come down, everyone was very helpful though. Will use them again!
Raymond S