Customer Reviews for Highway 12 Petro
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was told the truck had 1/8-1/4 tank of gas. The gage showed "E" so the rental staff person made a note on the account. When I gassed up the vehicle, the fuel leaked from the bottom of the truck onto the ground. I was issued a new truck and new contract. My credit card was charged for both trucks, and I still haven't been credited for the faulty vehicle. The truck advertised for $19.95 wound up costing nearly $120.00 by the time all the fees and taxes were added. I received 11 emails with receipts citing various transactions; of course there were two trucks involved. I'm a reasonably intelligent person but have a difficult time deciphering the receipts' information. Rental staff person wasn't knowledgable of procedures.

Rating:

3.0

Have more staff certified to be able to do check in and out of trucks. Waited 25 minutes for staff to come to store to check me back in.

Rating:

5.0

I guess I didn't read th agreement... Thought the flat rate to Vancouver had unlimited milage, but was extraordinarily pleased with the truck. I was able to get my 15 foot travel trailer home after our car died in Raymond WA.... Couldn't even tell I was pulling a trailer. Thanks, Lynn

Rating:

3.0

I would have liked the location to be a little closer to where I was coming from to pick up the truck

Rating:

2.0

The lady behind the counter was having a lot of problems getting the computer system to work and help customers at the same time. I was under a tight time frame and was there for 30 minutes.

Rating:

5.0

Super friendly and cheapest fuel prices around.

Rating:

1.0

Have employees available

Rating:

3.0

Call center called me less than 12 hours after renting trailer for 2 days to bother me at 6Am (while still sleeping, unapologetic) to return trailer THAT day. Said the day we rented and that next morning counted as TWO days, even though the paperwork said we didn’t have to return the trailer until the NEXT day.

Rating:

5.0

Quick and easy. Friendly and professional. What more do you want?

Rating:

3.0

Have a lot up u haul rental sign somewhere,make sure your location is well directed according to Google . And get your info straight on the websites. This isn't Petra s responsibility. It's uhauls. The experience was so wasteful on every level, gas , reservations, service time money, all cause uhaul don't pay hourly wagea, just commissions..

Rating:

5.0

One woman having to run everything including the food and the gas was handling it very well she should get a raise.

Rating:

1.0

Staff was less than helpful.

Rating:

1.0

The lack of equipment and the way the guy running the place talks to customers.if it wasn't an emergency I would have driven farther for better service.

Rating:

4.0

n/a

Rating:

5.0

Quick and easy drop-off

Rating:

4.0

Maybe stop up charging on everything. Made a direct trip and had to pay extra for over miles. Even dropped off the vehicle at a closer uhaul

Rating:

3.0

I had a reservation for the trailer I had rented to finish our move, still took a 1/2 hour to get through the sign up. Your Chehalis store on Louisiana Ave. is a top notch service. Your main office in Vancouver Wa. was the best, Mandy is the BEST, she helped my wife and I many times to get things right!!!!! Thank You!!!!

Rating:

3.0

The employee at this supposed 24/7 drop off location told me I couldn't drop it off with her, and to take it somewhere else. The app told me I would be charged extra if I took it somewhere else, so I left the trailer there parked next to the other u-hauls anyway, and used the check-in app as instructed.

Rating:

4.0

After entering information online, I had to do all of it again at the location. Was a total waste of time. I will think twice before I rent again.

Rating:

5.0

Mackenzie Stupfel was awesome, great customer service and very helpful.

Rating:

2.0

Trailer and truck were to be picked up at a location near to me. Instead, had to drive 40 miles north for the truck then 20 miles south of my location to pick up the trailer.

Rating:

3.0

They could have a little better organized but was much better than the pick-up location.

Rating:

2.0

Reserve furniture pads were not available, had to go to another shop 7 miles away. Employee was not familiar with uhaul rental system so it took over 60 minutes to complete the pick-up of the trailer. Employee did not inspect equipment. Overall, it was a pretty awful experience. That pickup location shouldn’t be allowed to be a uhaul neighborhood dealer.

Rating:

4.0

The truck was not cleaned at all when I picked it up. and when I got to the place to load it up and opened up the back part of it the board at the back end of the compartment was broken. I took a picture of it because I do not want to be charged for.

Rating:

5.0

Good service. Trailer was ready. Thanks

Rating:

3.0

When I arrived I did a self checkin as I had done when I picked up the truck. I parked it and tried to return the key inside but the young lady didn’t know what to do with the key and needed to call someone. I waited as “the one who knows what to do” was not there onsite at the time. No big deal. He was there within a minute or two. He was very nice. I had already checked in online and only wanted to advise him that there was nowhere to checking my blankets or hand trucks and so I didn’t want to leave without someone official knowing that they were in the back of the truck. I took a picture to verify. Later he called me to inform me that I had failed to fold the blankets and that they were not all there. I told him that I returned what I was given by my pickup location. They were not folded when I received them from my pickup location as they had been piled on the floor in a heap. He was very nice and said that he would call them and get it squared away. The location is convenient and easy. Bothe employees were friendly and helpful.

Rating:

5.0

Great service, new truck, on time, well done !

Rating:

5.0

I have used these wonderful people many times over the last 3+ yrs and I must say, I have never had a single problem! They are very kind, understanding, and helpful! They are awesome people!

Rating:

5.0

Quick and friendly

Rating:

5.0

Nothing! It was great!

Rating:

2.0

The gas was marked as 3/4 of a tank and after I got in and drove 2 miles I realized it was only at 1/4. Even with a picture of the gas gauge and mileage, they made me fill the tank up to 3/4.

Rating:

1.0

The girl quoted me 14.95 the night I reserved it and then the owner charged $24 ...the electrical line was not long enough so they had to switch one from another unit and the trailer had been used by them personally and full of trash and debris which I had to wait until they cleaned it out....horrible!

Rating:

4.0

Raj was very helpful and thorough. Would definitely use this location again.

Rating:

3.0

Slow only one person working the place

Rating:

2.0

The person who helped me rent the equipment told me that I was going to get a refund for the days I didn't use it, when I returned the equipment they told me that there is no refund "on one way trips"

Rating:

5.0

Personnel were very polite and helpful. Enjoyed having a clean vehicle to ride in.

Rating:

5.0

Very nice and easy to deal with.

Rating:

3.0

A new employee checked me in. Due to special circumstances, an accident. They were at a loss until the owner arrived. They were very helpful and patient.

Rating:

4.0

Appt person ,set truck for an hour away in vancouver, when I reserved it in Longview wa. Had to drive a round trip for hour both ways, just to get truck

Rating:

1.0

the staff was not sufficiently trained. Did not correctly explain that unit had to be returned to same location to avoid additional cost. In fact, I was told it could be returned at a different UHaul location at no additional cost. This cost me an hour of my time.

Rating:

1.0

Cost to much for what I needed

Rating:

2.0

Owner was very rude, would go to a different location next time

Rating:

5.0

Nice doing business with you

Rating:

2.0

They tried saying the truck had more gas in it than it really did. Manager was micromanaging his employee.

Rating:

3.0

when I pick up tow dolly the lights were defective. and had to be repaired before. Ii could us it and took over an hour to fix..

Rating:

5.0

We got the UHaul truck stuck in our yard which resulted in us being late for our drop off time. So many things happened that day that UHaul made so so easy for us, we purchased the insurance (ALWAYS. Because you never know), the insurance covered the tow truck to come pull us out of the mud 100%! Nothing was out of our pocket! We called customer service worried they were going to charge us another day because we were late for drop-off, they waved the extra day fee because it was out of our control. Upon arriving at this location for drop-off they asked us if we were ok, if everything with the tow truck was easy, and if everything was handled hassle free for us. Never made us feel like we were "in trouble" for being late, thy were nothing but kind to us from pick up until drop off. I will never use any other company because of this experience.

Rating:

5.0

Rag is very helpful and excellent with customers. He is really punctual and consice with his business. I would recommend him to anyone. He keeps a tight ship and very clean nice place. Thanks so much!

Rating:

1.0

Inspect the equipment before you let someone leave the lot so you don't get stranded for 3 hours waiting for the repair truck to show up...

Rating:

3.0

Make certain that their computer links to UHaul all work as needed. Spent an extra 30 minutes [or thereabouts] getting checked in due to computer issues.

Rating:

5.0

Martina at Highway 12 was very helpful

Rating:

5.0

Would like to have a trailer crank on the trailer. I think it is very unsafe to left the trailer up and put it on the hitch. I hurt my back doing this.

Rating:

5.0

Great service

Rating:

5.0

Little trouble hooking up the two axle trailer by myself. I had to go in the store and talk a customer into helping. Other than that all was good.

Rating:

3.0

Speed up the computer

Rating:

5.0

The location was easy to get in and out of. The truck was clean and ready to go. My only issue is that there are 3 Uhaul locations less than 5 miles from my home, but this Uhaul location was 12 miles from my home. Even though they were all within the same zip code, it would have been better if I could have picked up a Uhaul much closer to my home.

Rating:

2.0

attendant was not fully trained in the checkout process and trainer was not correctly hooked up resulting in damage to the tow vehicle