Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
I have used U Haul on several moves and this one was
the best one ever...with such people at both ends I can't give any advise on making it better
Nice seamless drop-off. No issues at all.
Drop your prices, I paid 800 at Penske for a truck and car hauler, I paid almost 500 for just a car hauler from UHaul
Did not have a parking space available. Called several times to get $6.95 back. No one could help.
The staff that was there when I dropped it off was the most rude person I have ever met. I was told one thing by one guy and the guy I dropped it off with basically told me I could shove it.
Dropped off didn't go in or deal with anyone
We had no way of knowing that the cargo trailer would leak as we picked it up. We drove threw several big rains on the way to Tyler. Many things were sopping wet. However, can be dried out. The wood furniture was wiped down and dried off. Your people should check for leaks. I took out ins. with you for the trip. If anything warps or is water damaged, I will call- after I give it the drying time. The bedspread and curtains , sheets and towels that were soaked. I'm drying them out (as of now).
They had a few issues getting things right. I think one guy was in training... so I understand maybe why he struggled. Over all an ok experience.
Great service, will use again if needed.
In the future I will be using this location for all my trailer needs. Friendly fast and helpful
Did not have the size boxes I needed but the larger size worked out ok.
Find an employee who is interested in retaining customers. I arrived a few minutes after closing while your employee was helping another customer. He refused to check my equipment in, and did not bother to mention I could drop the trailer. I won't be back.
When a customer sas you have double charged their account and shows proof from the bank dont call the bank liers and refuse to refund until a lawyer is mentioned
Was a very small place. Hard to find a place to leave equipment. Otherwise was great personnel very nice and helpful
Keep your vehicles clean inside and out mine was covered with pigeon poop even on the door handle and the interior smelled like cat pee
I have no recommendation for improvement. I'm very pleased with the current set up.
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly