Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
Did not have appliance dolly so we had to go with the smaller one. Otherwise service was all i expected. Clerk was very nice.
The only down side of this transaction was that the drop off location was my initial contact but they didn't have the trailer I needed. It cost me extra to drop it off in Weatherford. Other than that the process was great.
Very friendly staff and was in and out in short time.
A terrific place to do business with!
Dropped off after hours. However received a prompt emailed receipt the following morning.
Getting the customer the truck thay need and order in the location thay order it from.. I ordered a 10foot box truck in Springtown Tx. 2 weeks in advance.. and had to drive to Weatherford TX to get it. After I got there I found out that had an 8 foot cargo van for me. I will never rent a U-Haul again.
The young man that I picked up the U Haul from was very courteous and cordial.
Totally positive experience at Hometown Storage UHaul. The manager is on the ball and personable. The cargo van I rented was technologically up-to-date and in excellent condition. I will be back.
I didn't get his name but he was great. I need people like that in my company.
Both customer service reps I worked with, Brian and I believe his name was Charlie were extremely friendly, helpful and professional. Charlie had an office full of people and was not flustered or short to anyone. He greeted each and every person with a smile. Thank you to both!
To not have door locked and be gone when turning in truck during hours.Would recommend UHaul as moving source anyway. Have used before.
The people were nice enough, but I would not have UpTowne Tire as a consumer destination. The equip. I ordered the month prior, and then confirmed within 5 days, was not there. They had no answers for me and I called the 800 # who redirected me to U-Haul at 2320 Gilbert Ave (which opened at 7:00). In the end, I got what was reserved, but it was not without hassle and unwanted stress. The folks at the Glibert address were very helpful.
Thank you for listening.
Thank you Charles for all your help!
We had a great experience with renting our equipment here. It was smooth paperwork. Everything was clean. The staff was par excellence!
Did not have a parking space available. Called several times to get $6.95 back. No one could help.
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly