Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
It said online that furniture pads would be available, but they were not on the day of the move. If they are not available, then please let the customer know before the move so they can make other plans/show unavailable online. The people at this location showed good customer service, given the situation however, by letting us borrow a couple they found. Thank you UHAUL! :)
Did not have appliance dolly so we had to go with the smaller one. Otherwise service was all i expected. Clerk was very nice.
The only down side of this transaction was that the drop off location was my initial contact but they didn't have the trailer I needed. It cost me extra to drop it off in Weatherford. Other than that the process was great.
Very friendly staff and was in and out in short time.
A terrific place to do business with!
Dropped off after hours. However received a prompt emailed receipt the following morning.
Getting the customer the truck thay need and order in the location thay order it from.. I ordered a 10foot box truck in Springtown Tx. 2 weeks in advance.. and had to drive to Weatherford TX to get it. After I got there I found out that had an 8 foot cargo van for me. I will never rent a U-Haul again.
The young man that I picked up the U Haul from was very courteous and cordial.
Totally positive experience at Hometown Storage UHaul. The manager is on the ball and personable. The cargo van I rented was technologically up-to-date and in excellent condition. I will be back.
I didn't get his name but he was great. I need people like that in my company.
Both customer service reps I worked with, Brian and I believe his name was Charlie were extremely friendly, helpful and professional. Charlie had an office full of people and was not flustered or short to anyone. He greeted each and every person with a smile. Thank you to both!
To not have door locked and be gone when turning in truck during hours.Would recommend UHaul as moving source anyway. Have used before.
The people were nice enough, but I would not have UpTowne Tire as a consumer destination. The equip. I ordered the month prior, and then confirmed within 5 days, was not there. They had no answers for me and I called the 800 # who redirected me to U-Haul at 2320 Gilbert Ave (which opened at 7:00). In the end, I got what was reserved, but it was not without hassle and unwanted stress. The folks at the Glibert address were very helpful.
Thank you for listening.
Thank you Charles for all your help!
We had a great experience with renting our equipment here. It was smooth paperwork. Everything was clean. The staff was par excellence!
Vehicle was dropped off after business hours. The facility was gated,clean and safe.
Super nice gentleman who helped us out! Friendly and very efficient service!
Excellent location, want charged a late fee and was super helpful. Would definitely rent from them again.
I reserved a trailer on line. When I arrived at location they had no trailer. They directed me to a Weatherford location (next city). The whole "dance" cost me over an hours' time to get straighten out, and gasoline driving back and forth trying to get the equipment.
Brian provided us excellent customer service.
We dropped off truck on Sunday morning so it was closed, but very convenient!
After returning the trailer, I called the agent back to let them know that the brakes on the trailer did not seem to be working very well. He thanked me and said they'd go check it out right away. This is the second time I've rented a Uhaul trailer through Hometown and I'll definitely go back.
Brian was very nice and helpful.
I thought I had ordered a small truck for $10 less and it was to another location. I was so busy with the move I did not realize that the truck was upgraded and $10 more. The location was also further away. So this cost me more than I planned, but not a big deal. Just wanted to explain that.
Excellent customer service
The truck ran good but making some kind of high pitched sound coming maybe from the front end.
The rubber windshield seal came unglued and started flapping in the air while I was driving. I had to bring it inside the driver window and roll the window up on it to secure it.
Second time we have dropped off at this location. Very easy to deal with. Very courteous.
Staff in Weatherford was incredibly nice and helpful. It only took about 15 minutes from when I arrived to have my paperwork done and trailer hooked up with me ready to go! Great job.
Fix the ruts in the trail pick up area.
Our only issue was the location was closed for lunch at the time of pick up. Everyone was very accommodating and service overall was good.
Everything was great. I couldn't pick up the trailer due to a bad 7 pin to 4 pin converter light harness. I appreciate the uhaul staff (Charles) for being concerned for customer safety. I will definitely be using u haul again in the future
Store owner would not let my 3 year old use the restroom. Was very rude and adamant about not letting her use it. Very frustrating.
Service at Hometown Uhaul was well above the needed, enjoyed the pleasure of doing business there. Thanks to Brian I will be back when I need another truck.
Super nice people from renting to drop off and easy location for drop off as well. Thank you.
keep same employee on the job
This is the best uhaul location I've ever dealt with. Love the guys that work here.
I have used U Haul on several moves and this one was
the best one ever...with such people at both ends I can't give any advise on making it better
Nice seamless drop-off. No issues at all.
Drop your prices, I paid 800 at Penske for a truck and car hauler, I paid almost 500 for just a car hauler from UHaul
Did not have a parking space available. Called several times to get $6.95 back. No one could help.
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly