Customer Reviews for Hometown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hometown Self Storage
Excellent location, want charged a late fee and was super helpful. Would definitely rent from them again.
I reserved a trailer on line. When I arrived at location they had no trailer. They directed me to a Weatherford location (next city). The whole "dance" cost me over an hours' time to get straighten out, and gasoline driving back and forth trying to get the equipment.
Brian provided us excellent customer service.
We dropped off truck on Sunday morning so it was closed, but very convenient!
After returning the trailer, I called the agent back to let them know that the brakes on the trailer did not seem to be working very well. He thanked me and said they'd go check it out right away. This is the second time I've rented a Uhaul trailer through Hometown and I'll definitely go back.
Brian was very nice and helpful.
I thought I had ordered a small truck for $10 less and it was to another location. I was so busy with the move I did not realize that the truck was upgraded and $10 more. The location was also further away. So this cost me more than I planned, but not a big deal. Just wanted to explain that.
Excellent customer service
The truck ran good but making some kind of high pitched sound coming maybe from the front end.
The rubber windshield seal came unglued and started flapping in the air while I was driving. I had to bring it inside the driver window and roll the window up on it to secure it.
Second time we have dropped off at this location. Very easy to deal with. Very courteous.
Staff in Weatherford was incredibly nice and helpful. It only took about 15 minutes from when I arrived to have my paperwork done and trailer hooked up with me ready to go! Great job.
Fix the ruts in the trail pick up area.
Our only issue was the location was closed for lunch at the time of pick up. Everyone was very accommodating and service overall was good.
Everything was great. I couldn't pick up the trailer due to a bad 7 pin to 4 pin converter light harness. I appreciate the uhaul staff (Charles) for being concerned for customer safety. I will definitely be using u haul again in the future
Did not have a parking space available. Called several times to get $6.95 back. No one could help.
This storage facility is a great location! It`s right off the main interstate and has easily accessible entry points that are highly visible.
Good location. Sadly needs updating, RV had to literally smash down tall brush to park. Brian the new manager was great.
The facility was very helpful when I called and came in to discuss my reservation and the details. The lady I dealt with, Vanessa, was very nice and informative. Highly recommend.
Excellent customer service, very professional and helpful.
Very good set up of the yard. Easy access to all storage units and very friendly staff.
The staff were absolutely wonderful! They went above and beyond by letting me rest and cool off with cold water in their office when I got overheated.
Fast, Efficient, Clean and SUPER FRIENDLY
The storage facility reservation was cancelled. But when I called them they did not have a record of the reservation. Your system has an internal disconnect.
The only improvement to this facility would be an offer of insurance provided by them to protect our belongings for a small fee instead of having to get storage insurance from a third party.
All went well, people were very friendly