Customer Reviews for Hooker Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hooker Road Self Storage
The cabin light never worked and the driver-side door was not properly set, but the truck and trailer worked well.
I don't know ,service was great ,truck was great had no problems ,truck ran great. Thanks for the great experience.
My card was charged twice apose to one charge n one refund
Open during Hurricane Matthew. very helpful on returning truck.
The storage manager was professional, nice and courteous . Would definitely recommend doing business with them
Uhaul online doesn't tell you all details about the different places
I do not know of anything. Linda Carter was very nice and friendly as always.
one of your customers, David House, used my e-mail address instead of his own, please remove MY email address from his contract.. his name is David House 2649 Macgregor Downs Rd-C in Greenville,NC 27834
he used my e-mail address of firstname.lastname@example.org and that is not his e-mail address, please remove my e-mail address and do not contact this address again.
Staff was very professional and helpful.
Maybe remove that giant cardboard sign from the windshield.
All things associated with this rental were very good and satisfying. Experience no problems whatsoever. Very pleased with my first U-Haul rental Thanks.
My only "complaint" is that U-Haul does not allow vehicles with rag tops to be towed or trailered by their equipment. This was not mentioned anywhere on the website nor was this asked when I contacted U-Haul on the phone for rental verification. We got our Jeep shipped back home using an auto shipping company but we had to leave before they arrived for pick-up but fortunately the Jeep was delivered. Please be specific on unallowable issues such as this so that your customers won't have a "surprise" at the last minute.
Very friendly and professional.
friendly helpful staff, clean units
The service was great. I would use them again.
Your computer, the staff was Good, but your computer system was messing up. She was kind, and patient.
The needed ordered items were not all available so we had to go to a second uhaul location to pick up the correct dolly.
I ended up not using this storage due to location.
I didn`t end up using the self-storage unit, but did not have any trouble canceling.
Very friendly and helpful
Service your vehicles. We had a breakdown and when the mechanic checked oil, it was severely low and black as tar. Corrosion caused breakdown.
I had a great experience with the rental and staff.
Very professional and knowledgeable staff. Checked everything over to ensure safety.
I picked up a auto transport here that had problems and was told that everything would be ok. I later had to call roadside assistance and the trainer was deemed undriveable.
I had a problem with my rental and the manager was very sweet and handled my issue with a smile and made the correction in a professional manner. Thanks U Haul!
Linda was wonderful to work with. Rental drop off and move in to storage unit was fast and easy. Would definitely use again and recommend to others.
The lady went out in HEAVY rain to help me hook up the trailer. She was very nice!
Did a drop off. Glad I had the original contract copied a few times so I would have one once I turned in a copy with the keys.
No one was available in the office due to lunch break. This caused me to wait a bit and eventually just take a trailer. It could have been a better experience.
I just love hooker rd self storage, uhaul
Truck did smell from cigarette smoke and the driver side door lock (key to outside) was broken. Other than that, I was VERY pleased with this location. The people were very friendly and helpful.
Not their fault, but when somebody rents a truck and a car trailer they should be in the same place.
when we arrived to drop-off the truck and car trailer, the office had closed; they were not supposed to close until 4 we arrived at 3:30. thankfully the movers helped us undo the car trailer and reconnect for drop off
The website to reserve the storage unit was not clear. It let us book the unit to move in on a Saturday but no one was available to help us or even talk to us. Essentially we lost our $35 dollars.
I was told yo return it anywhere. Went to take it yo Mosley drive. Brenda the on-site person was rude as heck. I ended driving back to original location which was a big inconvience and I did not appreciate the treatment. Address for Mosley drive was,Carolina Mini Storage,3201 Moseley Dr, Greenville
I didn't have any problems with the rental. The associate was very friendly and the process was very fast and convenient.
thanks you so much
thanks for a great experience
Just talk to person on phone very nice and helpful and I just dropped off uhaul at this location !! Keep up the good work!!
Great service. Very friendly and courteous.
I made the reservation on line and no call was returned after message left. Although I had a reservation number the size unit I reserved was not available. Opted to go to another facility.
After this fiasco I will never use UHaul again.
They didn't have the truck I reserved 5 days before I needed it and sent me to another location about 7 miles away. The 2nd location was supposed to have my truck. When I got there they didn't have one either and sent me back to the first place. Then the person at the first place couldn't change a local truck to the one way rental that I reserved.
On the positive side, the guy at the first place was very professional and apologetic. But that doesn't make up for the 3 hours I wasted.
The truck was run down and nasty inside. Had to clean it out before I could put my furniture inside. Very disappointed by uhual standard's.
I dropped off the vehicle on Sunday...No one at the location but have always been helpful.....
Your representative was very friendly, knowledgeable and a pleasure to work with.
the attendant had to sweep out the truck when I got there
The storage is average and the staff is very friendly.
CUSTOMER SERVICE REP HAD ME WAITING WILL HE DID PAPER WORK THEN ASSITED ME 28 MINS PRIOR TO THE UHAUL CLOSING FOR THE DAY. I AMVERY UNSATISFIED WITH THE LEVEL OF CUSTOMER SERVICE.
I Arrived late, but Linda was still there wating on me. And it was much appreciated.
I was very pleased with the customer service and they were very patient and attentive.
Great service and good facility.
lock on door is kind of rusty