Customer Reviews for Hooker Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hooker Road Self Storage
Staff was very professional and helpful.
Maybe remove that giant cardboard sign from the windshield.
All things associated with this rental were very good and satisfying. Experience no problems whatsoever. Very pleased with my first U-Haul rental Thanks.
My only "complaint" is that U-Haul does not allow vehicles with rag tops to be towed or trailered by their equipment. This was not mentioned anywhere on the website nor was this asked when I contacted U-Haul on the phone for rental verification. We got our Jeep shipped back home using an auto shipping company but we had to leave before they arrived for pick-up but fortunately the Jeep was delivered. Please be specific on unallowable issues such as this so that your customers won't have a "surprise" at the last minute.
Very friendly and professional.
friendly helpful staff, clean units
I ended up not using this storage due to location.
I didn`t end up using the self-storage unit, but did not have any trouble canceling.
The website to reserve the storage unit was not clear. It let us book the unit to move in on a Saturday but no one was available to help us or even talk to us. Essentially we lost our $35 dollars.
I made the reservation on line and no call was returned after message left. Although I had a reservation number the size unit I reserved was not available. Opted to go to another facility.
The storage is average and the staff is very friendly.
CUSTOMER SERVICE REP HAD ME WAITING WILL HE DID PAPER WORK THEN ASSITED ME 28 MINS PRIOR TO THE UHAUL CLOSING FOR THE DAY. I AMVERY UNSATISFIED WITH THE LEVEL OF CUSTOMER SERVICE.
I Arrived late, but Linda was still there wating on me. And it was much appreciated.
I was very pleased with the customer service and they were very patient and attentive.
Great service and good facility.
lock on door is kind of rusty