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Keith F
Customer Reviews for Hultz Rentals & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kenny Hultz arraigned the rental for me. I have known him for years through business and have found him to be extremely mechanical and very pleasant to deal with. I have also known him and worked with him as fellow members of The Optomist Club of Quincy. We now play a card game calf Eucher with a group of about 20 every Wednesday at The Elks Club. He gets along with absolutely everyone and was recently appointed to the Quincy City Council. He is very honest Although HE SAYS he can back a truck, dolly and car combination).
bill aThe gentleman was very kind & helpful Thank you returned it Sat.bye 1:30 in afternoon
tina pThe truck had standing water in it and when I told the guy at Hultz Rentals, he didn’t seem to care. He also tried to charge me for insurance without asking, even though I chose no insurance on the website.
Rachel RThe truck leaked a lot of oil on my driveway.
larry dMr. Hultz is a very friendly guy. Easy to get along with.
james sNothing, everything was perfect ! ! !
john fPatient and efficient
Sharon AMuch better than the last place I rented one from!
Marjori PNone
Michael NGreat job by the manager. He actually had the rental truck started up and warming up for me when I arrived. I am renting another truck this weekend from the same location to complete our family move. Great service indeed.
Thomas PI always make sure Safe Move is not on my order and U-Haul always adds it on without my knowledge nor consent. I always ask it to be removed. It is always a hassle to get it done. This is unethical! I’m tired of it.
Bryan FLower the prices, the seats were great! They huge your body ,truck drove good! little noisy overall pretty nice. Lower prices would really help the customer out.
kraig nKenny was very courteous and pleasant to deal with. The truck handled great and was clean. Would definitely recommend this place and would use them again.
JOHN HMr Hultz was very responsive to phone calls and helpful in getting trailer hooked up!
Susan GMr Hultz returned my calls in timely fashion and was very helpful with the equipment and all our questions. We would definitely use his uhaul service again. Thanks Mr Hultz.
Benjamin MThe gentleman at the rental place was very nice but he had a bunch of issues with accessing my reservation and couldn't get our contract to print. It felt like the process took a long time because he wasn't really sure how to work his computer. As for the equipment, my tire had a blow-out on the highway that was quite scary. But I was really impressed with the roadside assistance.
JANE GThe website kept timing out when we were doing the return so that was frustrating but everything else was great!
Dylan AI had a great experience. The man took time from his personal errands to come help and worked with me when I needed a little extra time.
Stephanie BGive a uhaul trailer in good condition
Jessica MEverything was great their was a small hole in roof of truck it did not leak. I am very pleased with the place I rented the uhaul from.
Robin Mvery easy to locate
Emily LThe location and service was fine no issues there. The vehicle itself had nearly bald tires. Which I discovered after barely going 40 mph and the whole cab was shaking. I highly recommend checking the tires before taking a vehicle. Very unsafe to drive.
Jerod HGet people who actually know wtf they are doing
Robert HMake sure truck is road worthy when custumer picks it up
Kenneth bRoadside assist took almost 5 hours to arrive in 30-35 degree weather, cost me an additional day, truck wouldn't start the next day, second roadside assist, Uhaul charged me for the full amount even though I marked I did not agree with the charges, i have contacted customer care and gotten no response.
Beau VThe app wasn’t working properly for the pick up and return…..thankfully the manager was there when I was picking up, but I had to call him when I was dropping off. It all worked out, in the end.
Trisha MContinue as you are.
andrew lGas gauge was just under 1/4 tank when we picked up truck. When we returned the truck is was Above 1/4 tank. Still got charged 2 gallons of gas at $4.50 a gallon. Have a better check of gasoline.
melisa hThe owner of this location was extremely kind and helpful!
Chase RNothing?
MARK PU haul company kept messaging, they wanted truck back asap for next customer, we could only go as fast as contract unloaders.
Ray DTrailer was clean and manager was great. However, trailer latch and mechanism was rusty and consequently did not allow the door to be closed. We had to strap articles inside and go with the door open.
Carl CThis location is closer to me then the others since one lication were close down. Would be nice I have known this location even existed. Also, have more trucks or vans would be nice.
Larry BOwner was VERY rude and wasn't even at the U Haul location when I came to check in. After waiting 20 minutes I walked into a shed-like building that was used as an office and look for my keys! The office was unlocked with everything just sitting there, very unprofessional and unsafe!! The truck was filthy inside and out. I will never use this location again!!
stephanie tTrucks could use better shocks! Hultz was awesome will recommend him to everyone.
dean wAFTER HAVING MY RESERVATION TRANSFERRED TWICE, THIS THIRD LOCATION IS WHERE WE ENDED UP. STARTING RESERVATION AN HOUR LATE DIDNT HELP AND THE OVER BEARING, CANTAKEROUS AND OUTRIGHT RUDE OWNER IS FAR AND AWAY THE WORST EXPERIENCE WE HAVE HAD IN USING UHAUL FOR DECADES. NOT ONLY DID HE LEAVE THE PREMISES DURING OUR HOOKUP, HE THEN THREATENED TO CALL THE POLICE AND INSINUATE WE WERE STEALING A TRAILER DUE TO HIS OWN NEGLIGENCE. THANKFULLY THE REGIONAL MANAGER STEPPED IN TO DEESCALATE THE ISSUE. THE FINAL BONUS TO THIS WAS THE OWNER THEN TACKED ANOTHER ENTIRE RENTAL DAY TO OUR CHARGES.
Patrick TEase of the after hours drop off made dropping the truck off on a Sunday afternoon extremely convenient.
Stacy DOwner was rude & disrespectful
amanda hMy online reservation stated to pick up at Cane’s automotive. The vehicle was not there, and we had to go to a different location to pick it up.
Jeremy AThe app is awful; constantly locks up and requires a force quit when trying to run through a return.
Alex CI took the trailer back after the place closed and was charged another day....i only got it the day before cause they didn't open at 7 am...
charles hNice big lot to park in
Bradley SOutstanding experience
DREW BEverything was great.
carol rThe place looks creepy when closed. All the extra taking and sending pictures just to check out is a pain in the butt. Technology is supposed to make the process quick and easy. You are not there yet.
Terry M