Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a huge tire mark in the storage unit from a previous tenant. I never had a vehicle in the unit. Upon final inspection, the employee blamed me for it and withheld my deposit. She was very rude and mean to me even though I stayed respectful and polite.
Richard Hayes
|
Overall Experience
Rating:
5.0
All is good. Nothing else to do.
johnny lee
Rating:
5.0
Customer did not leave a comment.
Quiwangee Holloman
Rating:
5.0
N/A
Bryan Pike
Rating:
5.0
Everything you need in storage! Staff was very polite and professional. Will use again.
CHRISTOPHER WAMBACK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Boykin
Rating:
4.0
The young lady working the location had no people skills, was rude and had my wrong email address from 5 years ago and was adamant my current email address was not valid.
ray kennedy
Rating:
5.0
Britnie was awesome to work with and extremely helpful in helping me move units
DANNY STRICKLAND
|
Overall Experience
Rating:
3.0
They should have someone to answer calls and respond to customers in a timely manner. NEVER spoke to anyone and I made numerous calls to do my drop off. I had to call Uhaul due to problems with app It took over an hour because location was of no assistance
stephanie bradley
Rating:
5.0
Customer did not leave a comment.
elizabeth albeesheh
Rating:
1.0
Customer did not leave a comment.
James Evans
Rating:
5.0
Customer did not leave a comment.
JAMES MORRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY FLOWERS
Rating:
5.0
Brittany is great
Stacy Giardina
|
Overall Experience
Rating:
5.0
Thank you very much. Service was great and staff very nice and helpful
DIANE LOVERN
|
Overall Experience
Rating:
5.0
It was horrible the manager treated me like garbage and her manager mad excuses for her saying that she just had a bad day like that gives her the right to raise her voice at me talk over me and threaten me
Dana Spencer
|
Overall Experience
Rating:
5.0
Manager that works at the office is rude and completely unprofessional. She was incapable of working with me when it came to returning the deposit because it was a unique situation. I was in a car accident and am completely immobile for 3-6 months. We are currently living in a temporary house on base and would be moving into our permanent residents in the middle of December. She acted as if there was nothing she could do and got extremely irritated with me. Completely unnecessary and needs to be told how to handle situations for customers. I would not recommend this storage facility to anyone I know.
JESSICA DAVILA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Sutton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANNY STRICKLAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMON MACIAS
|
Overall Experience
Rating:
5.0
Courtney was very helpful.
BRITTANY WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex Brann
Rating:
5.0
Customer did not leave a comment.
Jamie Webster
Rating:
5.0
Customer did not leave a comment.
William Charlton
Rating:
5.0
Customer did not leave a comment.
Marcus Pennington
Rating:
5.0
Customer did not leave a comment.
Brenda Outlaw
Rating:
5.0
Customer did not leave a comment.
Katasha Terry
Rating:
5.0
She was amazing.
The best service I ever had at a a uhaul!
Bobby Harvey
Rating:
5.0
Very helpful service!
Ashley Fingal
|
Reservation
Rating:
5.0
Great experience. Felt like my business mattered and was important.
greg potter
Rating:
5.0
Mary and Kristi are the greatest, very personable and always ensures customers are taken care of in a prompt manner. Provided updates during the hurricane, preventing me from worrying about flooding.
JOE SEMONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen Anderson
Rating:
4.0
I had the storage space for years, but decided to purchase a storage house for my home. Great Services
PERCY JONES
|
Overall Experience
Rating:
3.0
More inform person at the I haul that knows more about checking someone out.
RICK ROGERS
Rating:
3.0
I didnt actually go to this facility because i never needed it. When i signed up for a uhaul it auto-filled this location into my online order. I had already reserved a storage unit somewhere else.
Tiffany Rossi
|
Reservation
Rating:
4.0
Many times when i called during office hours, no one answered the phone. It was very frustrating at times.
PAULINE PRICE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN LISCHIN
Rating:
4.0
Mary was very helpful and courteous.
ZIGRIDA SCHMIDLIN
|
Overall Experience
Rating:
5.0
Combination lock for roll up door should easier to install on door.
Gustav Monaco
Rating:
4.0
Everything was easy, questions answered efficiently, friendly service.
SUSAN MCNULTY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda Spruill
Rating:
5.0
I was unable to use this facility. I received a phone call stating they did not have the size I needed. The facility was very friendly and helpful when we did speak.
Privacy Request
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen Zukowski
Rating:
5.0
My entire moving experience was made stress free thanks to Karen. 5 star service and experience all around!! Will highly recommend to everyone
TOM MURRAY
Rating:
3.0
Provide directions to the location.. Spent an hour trying to find the location.
Zachary Whipple
Rating:
5.0
Just high mileage charged
CURTIS MURRAY
Rating:
5.0
great place nothing can be done to improve
ASHLEY HARVIN'SCOTT
Rating:
5.0
This is a good place and good people. Thanks to them our move 1/2 way across the country was event less and that is what we wanted it to be. Cudos to them for an excellent job.
NANCY LEIGH
Rating:
5.0
I was treated with the up most respect. I would recommend this company to any one, I am well please with the service I received. They did a outstanding job and needs no improvement. Best staff ever.
BARBARA JONES
Rating:
4.0
The location ended up being farther out of the way than I thought. I was kinda in a hurry, but the lady took two phone calls while she was drawing up my papers. I had to wait about 20 minutes and there were no other people around. I was the only customer there. U-Haul's Online Reservation system is very poor. Not only is it confusing for a one-way reservation, but the truck I thought I had reserved ended up not there even though I received a confirmation for the reservation. I had to pick up the truck in another town. Furthermore, the reservation center in Raleigh told me that I would get a $50 credit on my CC, which never happened. I had to call today, 2 weeks later, to get the credit....Lori had no notes on the $50 credit and asked me the woman's name I talked to since they had nothing in the system about the credit. Lori sounded very reluctant to give me the credit, but I am not confident that I will even get the credit within the next 10 days. Overall, the customer service at U-Haul is POOR!
CHANDLER BURNS
Rating:
5.0
No improvement needed. Karen was excellent !!! Her son Rick did a fantastic job loading and driving my furniture from NC to AR. Not one scratch on my furniture. Karen was knowledgable and extremely helpful with what I needed. Enjoyed working with her and her son.
NANCY LEIGH
Rating:
5.0
The owner was the best UHaul owner we've encountered. Karen was able to modify our reservation to meet our needs quickly and expertly. Although there were some issues with our initial reservation that could have been a headache, working through them with Karen was a breeze. We would go out of our way to work with this location again.
Bryan Watson
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER OUTLAW
Rating:
3.0
Customer did not leave a comment.
MICHAEL DAVIS
Rating:
5.0
Customer did not leave a comment.
Scott Wright
Rating:
5.0
Customer did not leave a comment.
JERRY RENE MUELLER-JENSON
Rating:
3.0
Customer did not leave a comment.
ELEANOR SESSOMS
Rating:
5.0
Customer did not leave a comment.
JESSIE JOHNSON
Rating:
5.0
The attendant was real pleasent helpful. And we also are using the storage unit to store our load until we find a home in the area.
MARVIN D ARNOLD
Rating:
5.0
She was wonderful....had all the info and we were good to go! Thanks so much
TERI GOHRING
Rating:
5.0
Customer did not leave a comment.
KAREN HOLLIDAY
Rating:
5.0
The agent was very nice. She even went out her way to open after hours to return equipment, after a long drive from Florida.
PAMELA YOUNG SUTTON
Rating:
5.0
Customer did not leave a comment.
SEAN ABNEY
Rating:
3.0
Customer did not leave a comment.
KEAJA STOKES
Rating:
5.0
Customer did not leave a comment.
Ricky Gay
Rating:
5.0
Best uhaul dealer I've ever delt with
TYLER HUGHES
Rating:
5.0
Customer did not leave a comment.
Cody Messinger
Rating:
5.0
Excellent customer service/manager at facility. Did her best to accomodate & make move as painless as possible! Thanks Miss Melody! :)
KAREN ZUKOWSKI
Rating:
5.0
Customer did not leave a comment.
Sandra McGuirt
Rating:
5.0
Customer did not leave a comment.
MATTHEW ROMAN
Rating:
5.0
Customer did not leave a comment.
Katharine Vaspory
Rating:
5.0
Karen rented us this equipment and she was by far the most helpful person we have encountered in all our moving endeavors. She was courteous, helpful and even gave us a military discount. We will definitely come to this location again and recommend it to our friends and family!
NIALL OXENDALE
Rating:
5.0
no complaints what so ever,very professional
RUSSELL WARD
Rating:
4.0
Very nice and friendly
Jason Siler
Rating:
4.0
Customer did not leave a comment.
Charles Skelton
Rating:
4.0
Customer did not leave a comment.
RODNEY BUNN
Rating:
5.0
Fantastic site manager, a pleasure to deal with.
Brian Stark
Rating:
5.0
Customer did not leave a comment.
Matthew Mayhugh
Rating:
5.0
Karen was outstanding, she really went the extra mile to ensure The transport trailer was at her location when I needed it. Thanks for everything! Go U-Haul.
KEVIN TAYLOR
Rating:
5.0
I was BLOWN AWAY with contentment! I called Karen more than several times and she answered every question I had with patience, confidence & efficiency. She went OVER & beyond my expectations of a U-Haul Dealer. She knows how to treat people...Thank You, Karen Z. (You have my future business & I HIGHLY recommend You to all!)
DIANE KREIN
Rating:
3.0
The agent was very helpful and called to offer additional time because of the delay. That was not necessary. When I returned truck I reviewed with her and showed her that the right side tires are not in good shape either.
WILLIAM SHUTT
Rating:
5.0
Manager lives on site & made check in easy as pie!
KAREN ZUKOWSKI
Rating:
5.0
Customer did not leave a comment.
JENNIFER BURNS
Rating:
5.0
The equipment -- 10 foot truck -- was excellent and drove better than any of several other U-Haul trucks I've ever used. The manager of the facility, Karen, was extremely courteous, helpful and friendly. I would unquestionably recommend this U-Haul location.
MIKE EVERRETT
Rating:
5.0
Customer did not leave a comment.
Tom Brown
Rating:
5.0
Customer did not leave a comment.
Dennis Brown
Rating:
5.0
Getting the new staff was a great step forward. Very welcoming, clean & fresh smelling business. UHaul rep now on site excellent customer service representative for UHaul!
Karen Zukowski
Rating:
5.0
Karen excellent
DWIGHT STEPHENS
Rating:
1.0
Girl running office could not do business for whipping her children and talking. Building is dirty and stinks. Very poor representation of your business.
GLENN LILLY
Rating:
4.0
Put ramps on the 10 ft trucks! Other than that no complaints!
Sherry Rouse
Rating:
5.0
Doing a great job!!!!!!
Regina Clark
Rating:
4.0
Customer did not leave a comment.
RONALD SATTERFIELD
Rating:
3.0
Customer did not leave a comment.
Scott Carlson
Rating:
5.0
Customer did not leave a comment.
April Edwards
Rating:
2.0
This was one if the worst experiences I've had with uhaul. I had to drive 30 min to pick the Uhaul up, this location didn't have any moving equipment at all. The employee hooked the trailer up but did it wrong and it came off during the drive back to the house causing the wireto rip off. We then had to go to a second location to get an appkiance dolly and furniture blankets. I drove around on a day I should have been loading and moving.
Erin Boykin
Rating:
5.0
Customer did not leave a comment.
RICKY GAY
Rating:
5.0
Great place. Easy to find. Very helpful people. Just call if you have questions and they will do anything to help.
Privacy Request
|
First Impressions
Rating:
5.0
The entire experience was memorable. The van was extremely clean and the price was economical.
Barry Washington
Rating:
4.0
Customer did not leave a comment.
Kelly Rouse
Rating:
5.0
Customer did not leave a comment.
JOHN RPBERTS
Rating:
4.0
Customer did not leave a comment.
MICHAEL PHILLIPS
Rating:
5.0
Customer did not leave a comment.
SUSAN JACKSON
Rating:
5.0
Nothing, it was a great experience. Casey was very friendly, helpful and very efficient.
Tari Cornman
Rating:
4.0
Customer did not leave a comment.
amanda hesselmeyer
Rating:
5.0
Customer did not leave a comment.
JEFFREY ARNOLD
Rating:
4.0
The clerk was very witty and friendly. I felt as if I were at home and in good company. The lady has excellent character
TEXAN STRICKLAND
Rating:
3.0
I have no problems with the staff @ hwy 13 mini storage. My problem was that I rented a truck in one city and got a rental 50 miles away. If I had known that was going to happen, I would've looked elsewhere. That's a quarter tank of gas out of my pocket to drive to the intended city!!!
MARK GARDNER
Rating:
3.0
All equipment needed was not available at 1 location.
GARY REGISTER
Rating:
3.0
Customer did not leave a comment.
SLADE CHATMAN
Rating:
5.0
Customer did not leave a comment.
barbara sutton
Rating:
5.0
Customer did not leave a comment.
JOEY LANDRY
Rating:
5.0
Very friendly assoicate
PATRICK CHRISTOPHER
Rating:
4.0
very nice, excellent service
FALECIAL ANDERSON
Rating:
5.0
Customer did not leave a comment.
JAMES PETERS
Rating:
5.0
The personnel was outstanding. She answered every question we asked and was so friendly. We could tell she loved her job.
ROGER MCDANIEL
Rating:
5.0
Your dealer was fantastic, very helpful, and just a pleasure to work with. I will certainly recommend her to anyone with rental truck needs. Thanks
KEVIN MAYBERRY
Rating:
4.0
Customer did not leave a comment.
GARY SIMMONS
Rating:
3.0
decrease rental per day prices or reduce dramatically the cost per mile driven.