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Monica R.
Customer Reviews for Impeccable Lawns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You need to remind everyone that there is a huge mileage charge. Last year when I rented the same vehicle the mileage charge was $.69. This time I was billed at $.99 and it shot up my bill very unexpectedly!
Peter H.It's not the location. It;s the after hours pick
Thomas R.Can't think of anything
Ken D.Great location to both North and South Carolina. Staff is very helpful and courteous
Scott F.We reserved a 26' truck online, only to be told the pick up location didn't have this size truck two days before we needed the truck to move. So, we settled for a 20' truck because going to another location was inconvenient. When arriving, we started the online check in, which took us about an house because the app kept failing. We spent a long time on the phone with customer service while trying to figure this out. Once we went through the online check in, we received a code to open the lockbox. We couldn't open the lockbox because it was jammed. This whole process took over an hour. It was such a waste of valuable time, as we had to move. This whole process was extremely frustrating.
Eric L.Everything was great. I would definitely use u haul again.
Tim T.Nothing, great staff, good equipment selection
John G.This location was great. Kristine was super friendly and helpful.
KEITH S.Very Helpful in our move. Great Company
Mary G.The sign in or “virtual†sign in was long but understandingly necessary. It took us longer it seemed to sign in and return the vehicle than it did to actually do the work we had. Wish the site was open with someone onsite Saturday mornings. But we got through it. Otherwise everything went as planned. Thanks!
Cory J.Easy return and friendly staff.
Barbara W.Love the convenience of U-haul and this location close to my home.
Marion M.Didn't see anyone because it was July 4. Did online drop off.
Deborah C.Have vehicle ready Terrible computer process for checkout PLus overcharge was charge for milage on truck it says $19.99 per day free milage Please check this ouy and recall me Thank U
frances B.No one was there
Billy C.I could not contact anyone at the drop off location for days. I had to call U-Haul twice to make them aware I dropped off the truck and auto transport however I was unable to check out on the app and I could not get anyone from the site to call me back.
DonaldL K.Everything great!
Russell R.Everything was excellent
Wes H.The location was changed (again!!) and i did not get the text until after my husband went to drop it off. Luckily, someone was present at the original drop off point and was able to direct him. The drop off site was closed for the holidays.
Teresa M.I have returned a U-Haul here before, this location is Wonderful, easy asset , Dropbox visible and staff very friendly and helpful!
Jacqueline M.Signal for wi fi is very weak in that area where the trucks are located. This resulted in having to call the Uhaul for the code to get to where the key was stored.
Kenneth P.Dropped off trailer first, truck the next day… no issues
Daniel B.Convenient location
BRUCE K.N/A
lawrence E.Nothing, everyone was perfect
William U.My rental experience was outstanding. The sales lady, Christine, was very helpful and pleasant to work with at your establishment. I needed to add another day and she took care of all my needs.
David S.No improvement needed
Carole W.Drop off occured after hours
LAURA L.Kristina is the epitome of professionalism !!! The customer service is why I continue to use this location.
Brian J.Charged me a 30.00 fueling fee on top of filling the tank back to a quarter tank. Didn't put but 41 miles on truck. Spent more on fueling thanthe truck rental . Very dissatisfied with this
Richard G.Great service, very friendly!!
Robert S.The staff at the U-Haul stores from beginning to end were pleasant and professional !!!
Brian J.This location was wonderful and very, very helpful! I don't think you could get any better than this drop-0ff location is already. I can only say pick- up location could learn a lot on customer service at Impeccable Lawns in Ocean Isle, Beach, NC
David W.Easy move!
Marti E.Nothing....Karen was perfect.
Milton B.All of my trailer needs were met by U-Haul/Impeccable Lawns. Kristina and Karen are very polite and professional. I only use this location due to the professional staff and customer service!!!
Brian J.Did the mobile check in and should have read how to video before I started not after but errthang went well.
Mike B.Everything went very smoothly I am very pleased.
Robert V.Your website to load drivers licenses is JUNK! Your server was so slow we were not able to load our extra driver. After over an HOUR attempting to do this, we GAVE UP. Also, you could not link my trailer rental to the truck, so I kept getting these "invites" to haul a U-Haul trailer to a location for you for anywhere from $350 to $500, pointless as I had a unit behind me already. The truck performed flawlessly, delivering 8 mpg consistently, ( HUGE headwinds in Nebraska!)
BRIAN B.Make sure that the local Uhaul dealers inform a potential renter that unreasonable funds will be deducted from ones account immediately, and may take 3-5 business days to get those funds returned.
Glenn R.