Exceptional customer service! Very sensitive to customers needs. This has been our most difficult move, but the staff of UHaul has gone above and beyond to help us however they could.
JAMES C
Customer Reviews for Innovative Resource Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there to receive during hours and they asked that I drop off the U-Haul and they would send a receipt based on camera footage, didn’t get that instruction till calling them. Rude when I asked questions; like I was suppose to know that I just drop it off and no one was going to be there to receive the unit. Door to office was blocked by a ordiment of some sort and there was no notice or instruction on drop off procedure until I called to ask. Seemed awkward and weird. I was hesitant to just drop of a unit at an unattended location but time did not allow me to hunt another place to return.
KEVIN LI was unable to get in touch with anyone at this location. I have no real way to judge how I liked it.
ron gExtremely pleasant..very pleased
Al KGentleman was very helpful and kind will definitely be recommending this location.
Cliffton PVery nice people- I highly recommend doing your Uhaul business here only.
Thomas CThe service I received was friendly, courteous, and a pleasant experience during a difficult time in my life....
Stephanie WThe service in the equipment was outstanding can’t say enough they do a really good job there. Thank you.
john pConsidering the location was completely out of our way and inconvenient it was okay Even the young man working there told us there was a location on the other side of town that was closer to our address and that is where our drop off should have been Overall it was alright
Tomas SPersonnel were friendly and apologetic about their network slow operation and inability to process payments immediately. Otherwise the personnel were very helpful bringing the trailer and connecting to my vehicle.
Edwin PNothing they were on top of it.
Chester HThe "Open" sign was lighted, but no one was on site during operating hours. Called and went to voicemail. Left a message - did not receive a call back. Thankful that the bill was correct.
Gregory AThe staff answering the phone said a very disrespectful and racial thing over the phone
Brittany TI have received several emails that were not meant for me (mistaken email address) and have notified U-Haul several times to rectify the situation, but I am still receiving them.
tim cDon’t be rude!
Stephanie MGreat service here at this location
Edwin TNight lights don't work, had to turn emergency lights on at night.
salem sBesides the setting up account everything went flawless
Christian VNice guy with a real life social barn cat! No problems with return
ANDRES RHave more equipment
ruben lBetter kept yard. Instructions on the process that look corporately printed. Maybe at least one attendant.
Marc OThis location is difficult to find…both Google and Apple Maps couldn’t provide correct directions to this location.
audrey mNever spoke with anyone. I returned the equipment via mobile app. Great experience! In and out !
Larry RThe place just looks run down. The sign said they were open, but nobody was there, although the gate to the back was wide open.
Eric SNone
justin lThe office was closed & I returned the trailer mid-afternoon.
Alan BThank for the services they provided to my mom an me
mairi gHave a clean setup.
STEFAN LGreat service, trailer was inspected, hooked up and lights checked.
Richard MExcellent service at this location.
Wyatt SHis customers service is excellent, awesome. Extra nice young man.
Pablo SI only spoke on the phone with the gentleman but he was professional and polite
Byron HThe man that completed our paperwork was smoking inside the building while we were in there.
Melanie LPrompted and good service
william bDo not send customers across town when the reservation, was a lot closer, 45 minutes just to go pick up unit, is not acceptable
Steve CQuit asking for friends and family phone numbers
Silvano MEasy experience. First time renting with Uhaul. Friendly and convenient!
Lori WFriendly and very helpful. Kindness seemed to be spread throughout your services, phone, stores and returns. Thank you
Rebecca MI got nothing to say, except for the one in oddessa by the university Rd, real bad service...
george gVery helpful getting the billing straightened out.
Julie BAll was great
sandra pNo problems with return
peggy bI wish they would have given us a break on some of the days once I rented it in N.C. I ended up in the CICU in N.C. hospital where I almost died so that’s why it was delayed in getting to Texas. I was there from Monday (Martin Luther King Day) till the following Friday. I wasn’t able to do anything for 6 days then my husband got there to load up and bring me and trailer home. He tried to explain to get s break but they wouldn’t hear it. Some times things happen way beyond your control. In my case I was bleeding to death. Y’all need to take emergency hospital stays should be given some discount since was an act of God. Thank you. We will continue to us U-haul in the future.??
Penney Lkeep up the good work! I use U-Haul fairly often, best people, best equipment, always a good experience, never a hassle. Whichever agent I use; Innovative Solutions; John's U Haul of Midland; Dave's NAPA always good, and always fun, 'specially with John.
Richard BExcellent customer service! Even helped us install and gave us cold waters!
Tyrone TI had reserved a uhaul the night before picking up. When I arrived at pick up store on wall street in Midland TX. The trailer was not there. The representative that I talked to was absolutely disrespectful to myself and the customer who had the trailer. He then called another uhaul supplier and said they had a trailer for me. When I arrived at that location to pickup trailer. They didn't have one either. So I had waisted my gas, my time trying to get a trailer that I had reserved. I ended up getting a trailer van, which was not what I agreed to pay for or what I wanted or told what I was getting. Got charged two times for a hitch!!! And now have been billed almost $200 for a horrible service!!!!
Jessica RVery unorganized, it took almost an hour to get done.
Bruce ANothing. Staff was excellent and helpful.
DAVID SThe associate was very helpful and knowledgeable
Roger Dfast and easy drop off. very satisfied
Sammy BIt’s a little far from town
Mike HFront end out of alignment and power steering block going bad. Cargo box roof leaked like a sieve and got the majority of our furniture wet. Some has water stains and irreparable. I will never rent from uhaul again and would not recommend uhaul to anyone.
Felix THe was super nice and everything was ready to go! He was really helpful! Perfect!!
CARLA L