Customer Reviews for U-Haul Moving & Storage of Iron City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Iron City
Excellent facility. Kevin has been very helpful with my questions. I would highly recommend this facility.
Great Service and very convenient to Pitt Campus
would not recommend the location because of the distance to travel to get there.
In addition to the distance to the location I was disappointed in the fact that there was no cruise control in the vehicle, also no back up cameras.
The manager (Kevin Smith) was very polite and quick to provide services. Great job.
Very Clean storage excellent Staff
Due to my busy schedule, I had to call this U-Haul location thrice to adjust my pickup time. Kevin made it seem to so easy. He was there to help when we picked up the cargo van and back again when we dropped the van at the location. This U-Haul location would be my first choice when I need help with moving.
It is a well maintained storage. I will use this whenever I need in future.
The customer service rep and manager were knowledgeable and professional. Great to deal with.
The 2 men there were wonderful in helping us. Also in helping another couple that was having a lot of problems. The service man was most kind to them in a difficult situation as he was being yelled out he kept calm and helped them make things right. Very professional and I thank them!
Should state in info that it is convenient to university of Pittsburgh and Carnegie Mellon.
Overall great experience. Reservation was easy, staff was friendly and professional, and the building and unit were very clean.
The manager was extremely friendly and helpful. Wonderful team at this location
Take a little more time to review things
Do you want a smooth, head ache free moving experience -- if your answer is yes, go to Iron CCity U Haul near to the Bloomfield Bridge. Kevin Smith, the Manager will help ypu with everything from directions to equipment to finding the right boxes. The van we used was spotlessly clean. Moving is always a time consuming challenger that is full of surprises. Dealing with Kevin at Iron City U Haul and the great service he provides take one major uncertainty out of the moving process.
The service was great! The young man who checked me out was professional, fast, and friendly.
There was a small mix up with the person who made reservation manager corrected it and did a great job Djpennywell
Guy was very nice and helpfull
Good experience overall. This place is mainly a storage facility, that also happens to have a few truck/vans to rent out. I think the entire place is staffed only by one person... Nobody was available when we arrived at 8am to pick up our truck, but we went outside and found the GM and everything else went smoothly. Can't speak for the storage, but the uhauls are fine.
Would like to get a call from customer service for issues with this rental.
nothing. Kevin Smith did an outstanding job, equipment was clean and ready to go. Ran a very effficient operation. A+
Nothing. Excellent service. Excellent quality. Well managed. A+
The location on Bigelow Blvd is not easy to get to by walking. Would be better if there is a branch on Centre Ave. At a busy time of year in Pittsburgh (end of July), it's better if you have extra backup vehicles available.
This was an excellent experience! This location is a hidden gem, and the employees are awesome.
It would be better if the key box could open wider, otherwise kind of hard to drop keys.
I live outside the state of PA and have been using this location for 2 years now and from day one Kevin has been nothing but the best and greatest.
The manager is really nice. Good choice for students.
It was a little hard to find the entrance and the office space was a little unwelcoming. The employees were friendly though and they made the moving process relatively painless :)
The new u-hauls with the back-view cameras are awesome!
Overall it was a great experience.
Both Kevin and Robert at the Bigelow Street address in Pittsburgh were professional, friendly, and efficient. It was an easy process. Highly recommend this organization and this location specifically. Thanks to both of you.
Robert helped us a lot when we went to U-Haul store to check in. He was a nice staff!
Thank you so much for making moving easy! The service was fast and friendly, and the prices were the best in the city.
Robert was very helpful and efficient!
Was great, late night drop off was very convenient. Guy in the office was very nice and helpful. He got us setup and on our way very quickly. I'd definitely use them again.
Robert grace did an excellent job. Will recommend to a friend.
Nothing to improve, great experience.
The peson managing the desk was very kind. However, there was just one person managing many customers. I only got my truck 30 mins after the scheduled checkout time because of waiting in line. Point to be noted, I went on Sunday
Robert Grace is very good
Over all i am extremely satisfied with the assistance i recieved, and how well kept the vehicles are. Also, they conveniently allowed me to leave the vehicle there when i wasn't able to take it at the time.
The staff provides excellent service.
Robert AND Kevin, were absolutely phenomenal! They were very sweet and welcoming, explained everything concisely. I have not one complaint! Awesome job gentlemen of running your business, precisely and effectively. The customer service was indeed top of the line!
They were very accommodating as they added extra allowed mileage. I was frustrated that I couldn't get my one-way rental closer to home and that I would have to pay for the extra miles, but I felt much better about the rental after interacting with the staff there.
Kudos to KEVIN!
A fantastic employee who went above and beyond his job to assist us!
Robert and Kevin were both great, super helpful and professional. This is the second time I've rented from them, and is absolutely one of the best car/truck rental places I've ever gone to.
The attendant was super friendly and helpful! I think his name was Kevin.
I can't think of any improvements to recommend. Counter svc to check out the vehicle was quick and easy. 9ft cargo van was perfect choice for my application. Drop off was quick and easy also.
It was the first time using U-Haul. I was a little nervous cuz I never used their service before and didn't know what to expect, especially on a Sunday! I was very impressed with the sales rep Robert Grace (pretty sure that hus last name..lol). Rob was so helpful and explained everything with ease. I would definitely recommend this them.... I would use their service again in the future....Thanks U-Haul
My experience was great due to employee Robert Grace. Robert was efficient, courteous, professional and very helpful. We look forward to doing more business with you at this location.
Robert grace is really helpful and awesome!!!
I cannot speak highly enough of the team at iron city u haul. Fantastic friendly and courteous service. I highly recommend iron city u haul to all.
It was a nice storage place and Kevin Smith was especially helpful. He always answered my questions and was professional and courteous. I would recommend this location to friends because of him.
Kevin and John were fantastic to work with. They were very accommodating (even given the late notice and our subsequent changes). Kudos to John for working hard, one-handed, and to Kevin for hiring such a dedicated employee. And it's one of the cleanest storage facilities that I've ever seen.
Great customer service at the Bigelow Boulevard location! The employees are professional and friendly. Check in online beforehand to make for an easy and quick transaction.
Kevin and the rest of the staff were great. Very nice and accommodating people. The facilities were very well maintained, and the multiple loading docks were useful.
I had an excellent experience renting my U-haul through this location. Robert Grace was the employee who helped us, and he was super friendly and helpful. The van we rented was basically brand new and worked perfectly for our move. I would definitely recommend this location to anyone looking to rent a U-haul. As an added bonus, you get to see an awesome view of the city from the office when checking out!
The staff was incredibly helpful and friendly. I definitely recommend this facility to anyone who wants a non-stressful moving experience.
Really easy experience. Made the whole process less stressful.
No improvement necessary! Everything was clear and easy, I got a nice little tutorial on how to drive the cargo van, the equipment was great, five stars!
Great customer service. Excellent help from Robert Grace.
Kevin the general manager was excellent, he was very helpful and I will definitely do business with Uhaul again. Thanks so much for all your help
John and Bob are excellent. They made the whole process quick and effortless and are very personable. Additionally, the view from the office is one of the best I've seen in the city.
Robert was nice and very helpful. This is my first UHaul experience and I like it!
Robert was fantastic. He stayed late to get me into the unit. He backed the van up for me because I was too nervous. He then even helped unload my cabinet. He was amazing!!
Service was great. The building setup is was confusing to me when I arrived - truck dropoff is at the top of the hill on Blessing Street, rather than on Bigelow Blvd. It may be helpful to have this noted on address printouts.
Bad customer service crappy garage
The staff was very friendly and helpful even when I wasn't.
Bob and Will got me in and out fast and easy. Great guys!
David Grace was professional well mannered and an excellent example of what customer service should be.
Change the man who is in customer service
Yeah there is one, I take some time to find the right door to access to the office, there is just a little white door at the back of the building. I think if it is convenient some labels or guide is really good for the first time customer to find the right way.
Robert was extremely helpful with our move. From the moment we entered his office and saw the beautiful view overlooking Bloomfield and polish hill our day went extremely smooth. Robert is by far one of the friendliest workers of any establishment I have ever been a customer of. While we were there he was in the process of training a new colleague and seemed to be doing a flawless and diligent job at it. I could not have asked for a better experience thanks to Robert.
Bob Grace was outstanding! I had issues with a competitor and would have had to cancel my weekend trip. Bob was a tremendous help in securing a vehicle at the last minute. I really appreciate his professionalism and extra efforts and will tell my many friends who are moving their kids to college this fall. Thank you!
Kevin was great! He was friendly and helpful from the first phone call to returning the truck. When we arrived he informed us the truck we had reserved wasn't there yet, but he knew we were tight on time to get our moving done. Rather than make us wait, he offered us a different truck (which was bigger) at the same rate as the one we had originally planned for. I didn't ask or expect him to do that at all! I would definitely recommend this location- friendly, helpful, thoughtful, and smart guys running this place.
Excellent service staff very helpful
Couldn`t have asked for anything better! Staff was very helpful and Kevin really helped me out with everything I needed for my move! Would go back every time!
You guys are awesome! Very kind and helpful! Great facilities!
The people were very friendly and helpful throughout the move in process, and the facilities were great!
Everything was great! Thanks.
Thank you, you all were very very helpful and made moving easier!
I am always pleased with all level of service provided at this location whether it be Kevin, Robert Grace, or Doug Elsom.
I also utilize this location as my storage facility and they consistently exceed expectations. I would recommend both services (storage and transport) to anyone.
The service was great, Kevin is very understanding & patient. I would return as a customer as well as recommended to anyone!
Everytime we arrived there, the `garage door` was open and no one else was moving items in. I don`t think that is very secure.
The staff and Kevin Smith went above and beyond to meet my specific needs on an extremely busy weekend, college move in/out, then when I had to modify that reservation they were courteous and professional. They epitomize what customer service should be. When I showed up they were personal and friendly. I will definitely use them whenever I have a need.
All was excellent. One piece of advice - I had asked since my booking for a 10 foot truck was told (and in multiple emails) it would be a 10 foot truck. But then the night before my reservation I was given a 15 ft truck - I did not need. I was then told one-ways get 15 ft trucks - just be open from the start
We used this U-Haul for summer storage. My son attends The University of Pittsburgh, this location is less 2 miles from campus, very clean and prices are reasonable. We will be back next year.
First time stored in an U-Haul facility. Looked to me a great option at first sight.
The facility is super clean and Robert was very helpful. Highly recommended as the storage solution.
The staff was so friendly and helpful, especially Kevin! :
I am very satisfied with my experience of renting a van. The general manager was flexible with my rental even though I made my reservation incorrectly and it was a busy day for rentals. There are no recommendations for improvements that I can think of.
Super helpful friendly people!
Very easy process Using this storage was very happy!
staff were helpful,plenty of carts available for loading.the unit was clean.
Awesome experience! I could not have asked for anything better. The staff really helped with everything I needed and were very nice people. They made sure that I had everything I needed for my move.
Awesome experience couldn't ask for anything better!
I had not been to the storage place for two months. When I walked in the GM recognized me. Great service!!
very kind and helpful staff. you should put the right address to drive to on your website, the mailing address sends googlemaps slightly off, and i had to take a u-turn to get into the parking lot
Amazing service. Very convienient.
The units are a bit low compared to many other storage facilities just over 8` instead of ~9`. Otherwise, the facility is clean and the staff are very helpful. B for the units, but A+ for service.
I loved this storage facility and I would definitely recommend it to others. Everyone there is always so nice and friendly.
Robert, one of the young men working on Feb 24th, was particularly helpful. He helped with some heavy items and lent us a few tools to take apart a table. He was very helpful and pleasant.
Kevin was very helpful and easy to work with. The facility seemed secure, well-lit and clean.
Thanks Kevin! You have always been friendly and helpful. I appreciate it.
When I called the staff was very helpful. However, I think having an email that is responded to would be helpful because I emailed a couple times and never received an answer.
Kevin is great and is always very helpful.
Staff was easy to work with and facility was secure and well-maintained.
The Manager was very accommodating!
The access hours are terrible if you work a 10-6
rented here on two occasions over several years the employees have always been FANTASTIC. Always, polite, courteous and helpful.
This facility met our needs for temporary storage between apartments
Service was quick and polite. Facility was clean and well maintained. Would recommend to others
Storage facility was in good condition. Paperwork was handled quickly and returning our uhaul was hassle-free.
The gentleman that help us get checked in was very helpful. He answered all of our questions. Great fast service. The facility is nice and the guy helped us upgrade the size of the room.
The Iron City Self Storage facility was conveniently located with quick and easy access. The storage unit I reserved was just as requested with no concerns.
The Iron City Self Storage facility was conveniently located with quick and easy access. The storage unit I reserved was just as requested with no concerns.
Attendants were very friendly and helpful. Space is clean and seems well managed.
Staff was friendly and informative. Only utilized truck. Did not use storage space.
Always very helpful : we go to this place every year for my son
Great coordination of truck rental with storage !! The guys were very helpful!
We did not use this storage facility because they did not offer the free month of rental space as per our one way truck rental agreement. we are using a different space.
Excellent service. Would recommend to anyone search for a storage facility and U-Haul truck rental. Friendly and helpful employees.
second time using this facility, very professional, wish they had longer weekend hours. Would recommend them to others.
I used Iron City Self Storage last summer and had a great experience--so far, this summer looks to be as positive.
Clean facility and the staff was very friendly and helpful
The facility was very clean and the business owner was a gentleman who helped out with whatever I needed help with.
Customer Service at Iron City was great, but the Uhaul customer service was very poor. The customer service reps at Uhaul didn`t understand any of their deals and limitations.
Unit was as advertised. No complaints, good size
Great place, all indoor storage, dollies and carts available. Only downside is limited parking so crowded lot sometimes
I ended up canceling the reservation for reasons unrelated to your facility. I did have several phone calls with your team though and everyone was friendly and helpful.
So far there are no problems I am aware of with the storage unit. The storage unit size I needed was available, and I was able to begin moving stuff in immediately.
They were wonderful and helpful with everything!
Couldn`t find any garbage cans for small debris that fell along the way.
Good service, easy to use, good location.
I think 100 a month for storage is a little expensive.
I thought that my rent fee was 80 dollars on website but when I went there, I was told 100, which I didn`t find entertaining.
Iron City Self Storage appeared very clean. I had never made storage reservations and I am pleased that the process went smoothly.
Pleasant staff made move in easy and quick. Facility clean and well lighted.
The facility is very clean and the employees were very helpful.
Loading area on a hill is a challenge
Great indoor facility . Excellent staff . Would recommend it highly .
Wonderful booking and reservation, helpful staff
Didn't receive the service at all. The manager didn't admit my reservation via UHaul. Called 100 times customer services and regional office; people were rude, can¡¦t assist me. No UHaul any more.
i did not move in. i only end up buying boxes and tape.
Although I had to make a last minute switch, the staff were very helpful and quick with their responses.
Great staff, clean and well lighted facility, seemed very secure
Easy to find, different storage sizes available
Brand new facility, very clean, helpful staff, very convenient to University of Pittsburgh
Very nice, friendly service, clean, convenient, all in all a great place.
This is the second time we have used this facility. We have found it easy to access, clean and well maintained inside and out, with a helpful manager onsite.
Good physical appearance and customer service was also good. Will store there again.
Staff was very helpful. Facility bright and clean. Move in made easy with the furniture trolleys provided. Easy to locate in Pittsburgh. Convenient for our purposes.
made sure that move-in was a easy and pain less as possible.
It was a much more pleasant experience than I expected. They had a nice facility and a friendly, helpful staff!
Cheap but spacious storage, convenient pick-up services, and congenial employees. This storage facility was also impressively clean and efficient.
Everything went smooth and fast because m personal info was already in system
Professional manner of Personnel. Clear information and transaction was efficiently handled
They are very accomodating to their customers' needs, and even stayed open past their official hours on several occasions. Very friendly and professional.
I shipped my boxes from London, England direct to Iron City and all went smoothly. Thanks Tom!