Customer Reviews for Istorage Halls Mill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Istorage Halls Mill
The moving blankets and refrigerator truck was not available. The representative had a poor attitude and showed no remorse over not having the supplies for my move.
I needed a dolly to load one last piece of equipment. I filled out the rental agreement, used the dolly and returned it.
When I received my receipt there was no charge for the use of the dolly. Very nice, saved me an extra trip plus free use of the dolly.
The truck did not start. They needed to replace the battery and added 2 full bottles of engine oil (wasting 1 hour at the very beginning of the moving). The engine oil warning light came on anyway on half way through. I tried to reach the roadside assistance. Was put on hold for 20+ min (while keep hearing that my call is important). Overall, a very bad experience. Probably will not us U-Haul again.
The rental experience was definitely not the best. I requested an 8 hour rental and the text response I got was for 4 hours with a larger than requested vehicle. Customer service was contacted and I was given a smaller truck for 8 hours to be picked up at your Government Street location in Mobile, AL. I arrived to pick up the truck granted I was running an hour behind however upon arriving I had the displeasure of speaking with a very rude agent who informed me the truck rental was again only for 4 hours and then told me she didn't feel comfortable with me getting the truck back on time because another customer had it reserved for noon and refused to rent me the truck. She then found a truck at another location which she stated was available for the day and reserved it. I went to the second location and had the pleasure to work with an employee at the storage center Whitney who was absolutely fantastic. Rented the vehicle for the 8 hours and was on my way. Whitney did ask what time I anticipated being finished and I told her probably around 2:00pm. She stated if I didn't return the truck until after she'd left for the day to deposit the key in the window key slot and it would be fine. The truck was smaller than the 17ft truck I'd originally requested so I had to make a second trip to pick up the last items. At approximately 1:30pm I received a call from U-Haul asking if the truck was going to be back at 2:00pm. I informed the agent I wasn't finished and I had the truck for 8 hours. She stated I said I'd be done by 2:00pm after explaining to her what I was told concerning the truck she then asked what time I'd be finished and set a return time for 4:00pm. My problem with the whole ordeal is if I rent a vehicle for 8 hours and pay for that time I expect to be allowed to keep it for the allotted time. Understanding it was a Saturday and its a peak day for moving however as a customer I feel that I was being rushed solely for profit. By returning the truck early so it may be rented again and another person pay the full price for a daily rental for the same truck. I have used U-Haul several times in the past during my career in the military and never experienced such poor service. I doubt I will ever use your company again in the future based on this experience.
Friendly personnel and very clean office.