When I picked up the truck I couldn’t access the lock to the box that held the key because of the thick ice built up on it. After breaking the ice, turns out the lock wasn’t locked at all. The box was frozen shut. Once we got THAT undone, the keys were instead in the truck and not the box. The advertising board was in the windshield. And finally when we brought it to the location we were packing stuff it had 6 appliance Dollie’s, 3 utility Dollie’s, and 2 roller cart things stored in the back which took up quite a lot of space I could have used for packing. I paid $160 for the truck rental and couldn’t use a portion of the space because of this.
Megan V
Customer Reviews for JB Truck Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional
Andrew AWhen I called the location where I set up the reservation and told them about my predicament she told me to call the U haul traffic person and hung up, with no solution accept a phone number.....RUDE
James MThey did a good job calling and informing of the pick up process as they were closed on Saturday.
KEN TGreat customer service
Craig SI rented a uhaul in a certain location, but received a phone call later from a representative telling me that there were no availability in that location at the time that I wanted for the uhaul size I wanted. So I was told I could pick up the uhaul I needed at the closest location nearby which was 50 minutes away. It seemed like a minor inconvenience, but I didn’t mind too much. The representative told me that my total payments would be the same as if I rented from the original location I wanted and that they would cover my traveling mileage due to have to travel 50 minutes there and back to pick up/drop off the uhaul and he said he would be “saving me money” by having my mileage fees covered. When I started the mobile pickup on my uhaul, the charges did not match what I was told earlier. Not sure if the representative I had spoken to did not make the changes to my account or did not rely the changes, but it was very frustrating.
Xeng YLiz, the drop off receptionist was helpful, professional and nice. Good representable of your company. Follow up and friendly.
Quinn BNothing, very pleased with the experience.
Donald SVery helpful at the office
Dale SThis was far and away the best experience we have ever had. When you are looking to improve your customer service you should have these people be your trainers. They are the very best. Went out of their way to help with a difficult rental.
GREGORY MFast efficient return helped me get right to vacation.
Stephen GTruck was not swept out. Dirty blankets were left in back. Air conditioning did not work and windshield washer fluid was empty.
David JWoman completely lost at pickup location. It took forever to sort it out.
Dominic LFacility and Staff were not in compliance with the State COVID-19 requirements. No one had mask's, no sanitizer, no signs, no control. They were friendly and did there job, as though it was pre-covid days. I will not do business or recommend because of their lack of respect for public safety and the current State Requirements. MASK UP please!
Wendy WI returned my rental equipment via app. The process was smooth and easy to navigate. I would do this again.
Charles BThere was no one at the site at the scheduled pickup time. Thank goodness my father-in-law knew how to hook up a trailer, and was allowed to verify by submitting photos to customer service.
Carissa EThe return location was changed at U-Haul’s request and was a little inconvenient but you did give me a partial refund. That made it acceptable.
Larry GThey were not open on the weekend- and got charged 3 extra days as of now- still waiting to here from U-Haul about a refund. Other than that my experience was excellent overall
Michael dStaff was very friendly and helpful
Stephen FExcellent service thank you again.
Jeff KNothing, great customer service all the way around very helpful just awesome can’t say enough.
Anthony MWell, it was quite unclear. I had rented a vehicle from fish creek wi....told to drive 30 mi south to pick it up in sturgeon bay. I realize these are small towns, so that was fine. Went to pick it up and no one was there. I called both #s for JB trucking and no one answered. A simple answer would have been great. The vehicle and keys were there but no one to talk with. So, I called U-Haul 1800# and they were able to check me out over the phone as my phone had no service in this area of door county. Couldn’t use the app. Was quite frustrating, though it all worked out and the woman at 1800 U-Haul was very sweet and accommodating. Also spoke with a young man who was very helpful. Just an answer on the phone would have been satisfactory. Jb trucking had had left a message the night before about online checkout but I didn’t get that message til I was already there and didn’t have internet service. I learned some lessons thru this however ????
gina nGreat guy and bent over backwards to fix a pick up problem.
Max LThanks for locating the trailer for us as we were able to keep our timeline.
david hVery nice just had to go out of our way for pick up when we ordered from Green Bay location and they over booked an gave our trailer to someone else day of pick up called at noon for a 3:00 pickup said they don't have a trailer for us..... was happy with Sturgeon Bay... very disappointed with Green Bay and the experience
MATT GNo one was at the location when I arrived at the confirmed time. No one answered when I called the location's number. I called U-Haul customer service. After 20 minutes on hold I was told I needed to talk to someone else and was transferred. The call immediately went to someone's voicemail. I called U-Haul again and after 12 minutes of waiting for an answer I was told again I needed to talk to someone else but this time I insisted that I not be blind transferred. The gentleman I talked to in the end was nice and was able to complete my rental contract over the phone so I could still take the trailer. Overall, a very negative experience but this was the first time I had such poor experience in the handful of times I have used U-Haul trailers or trucks.
Brian MNothing. Everyone was very kind & helpful! Would definitely use them again & recommend them.
pamela cThey were helpful friendly and courteous
jeff bAt first I was not impressed with the outward appearance of this location. But in working with the proprietors, I found them to be well organized and very helpful. I would definitely do business there again.
Rick RReally good customer experience
Steven GUhaul really needs to simplify the rental process. The last 2 times ( 2 different locations) that I have rented equipment it has been a paperwork nightmare that should only take 5 minutes.
ERIC SExcellent people, very nice and helpful.
RICHARD CJared was very helpful and I had no problems with my rental. I would recommend and will use JB Truck Service again.
ORVILLE JNot much Rep was very considerate and made sure you understood hookup and how to check tow dolly.
ron lThe office electronics could have been more up to date. Thankfully we noticed that the air pressure in the tires was low before we headed out for our destination.
Rebecca EAltho I got bounced from another location, once we sorted things out I was very happy with my rental experience.
ANNE lVery convenient location, BUT, the place looks like an old time mechanic's garage (dirty, dingy, smells to oil, etc.). I think women would be particularly uncomfortable coming into this establishment on their own.
KENT MAll went smoothly. Friendly people too!
deanna sVery nice! Helpful, attentive, respectful. Absolutely thrilled with the treatment we received at this location. Outstanding experience!
Eric M