No problems at drop off. Made contact with dealer ahead of arrival. Everything went smooth. Would use again.
Ronnie H
Customer Reviews for JT Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a trailer drop off after hours, No instructions on where to park it, so we just left it beside the road.
Glenn HJohn is very helpful and interacts well with the customers
CASEY SEverything was easy and simple!
Shannon IEverything was just great.
Walter AExcellent customer service the vehicles were in great shape and clean and we were in and out of there quickly would highly recommend this business for renting vehicles
David HGreat customer service
Joe SN/A Everything was fast and easy :)
Megan BThis location's customer service was excellent.
Mark VThe person here is great.
Thomas ONot a thing, it's perfect
Charles CMake sure the tail lights are working on the trailer
FOTINE FVery helpful and kind people really took time to explain stuff and showed you their appreciation
Ellis JI needed to do a self check-in, and this location barely had cell service. I'm genuinely shocked that I got the website to load and got out of there. I'm glad I had a friend with me who had just a little more service and was able to provide a hot spot.
Seth nVery nice people, friendly and helpful.
Rebecca NLocally know business that operates with integrity.
Nathan TExcellent service. I was greeted by an employee as soon as I pulled in, he did a mobile check in and I was finished within minutes.
Jeffery Fpretty much a perfect experience
charles cChecking in, and checking out was great 👍
Aaron BVery friendly and helpful. Even called to make sure I knew where to come and to confirm trailor was there waiting for us.
PATRICK MNothing everything was great
RONALD LNice People
KARL BRecently I've returned 3 trucks and 2 trailers to this location. Very friendly and helpful. Too bad all UHaul places aren't as good as this one.
Robert Severything was really great - very helpful
Michael LIt was far from where I live
LUCIANO DJT Outfitters employees were great and easy to work with. What was extremely frustrating was that we made our reservation that a location that was 10 minutes from where we were in Winston Salem NC. The night prior we were told that the original location would not have a 15 ft Uhaul so we had to pick one up a little further out--so we confirmed our reservation. The next morning we were driving from SC to Winston Salem we received yet another email that we had to pick up a 20ft Uhaul and another location an hour further since there was not a 15 ft available. We had to drive by the original desired pick up location to get to JT'sand as we did we saw 4 15 ft Uhauls in their parking lot. Not a good experience.
Dwight WThe service at JT Outfitters was exceptional, we were treated like family. He was courteous, kind, respectful and attentive to our needs. I was given the keys to a brand new 15 footer truck, it was clean and I felt safe taking it on the road for a 400 mile trip ride. Thank you very much for an awesome experience.
WESLEY RDrop off and paperwork was completed outside. Agent took no Covid precautions, other than meeting outside. Agent was friendly and process was quick.
DANNY YSmooth operation was in-and-out of there no problem truck of the good shape service was with a smile Would highly recommend using this facility just make sure you call ahead.
David HThis experience was the worst. We have rented Uhaul trucks from Eagle Storage in the past moving our college students into apartments and had no problem. First of all I asked about renting a 10 ft truck and was told they rarely have 10 foot but plenty of 15 ft. so I rented a 15 ft. I was to receive a call from a representative the day before rental date. I never received a called. I called Uhaul to confirm. I was originally confirmed to pick up at 504 Mountain View Rd King NC. but received an emailed telling me the pick up location had been changed to JT Outfitters. (15 miles further) The email not only changed my pick up location but had me renting a 20 ft truck. When driving to JT outfitters we pass by Eagle Storage on Mountain View Rd. There we actually 2 10 ft trucks, 3 15ft trucks and 3 20 ft trucks parked there. The mobile pick up was supposed to take 10 minutes but 50 min later we finally have the keys and truck because in Stokes Co WiFi is VERY spotty. The truck was dirty and with COVID 19 I would have thought it would have been extra clean. When we returned the truck all but one of the trucks we’d seen the day before was in the exact spot it had been parked. We pass by Eagle storage daily and a 10 ft truck sat in the same spot for over 2 weeks. It was very frustrating driving a 20ft and parking it when we were just moving from a one bedroom apt. I am a very dissatisfied customer.
Peter NNothing john is a super guy
Richard HI dropped the trailer and he was helping another customer, but was fast and efficient and I was on my way quick
max pAll great experience
tom hVery friendly and helpful !!
Marty MExcellent service
Barbara JGreat drop-off location. Helped me unhook and asked about the my towing experience.
James TThe staff member met us outside once we pulled up. He was very nice and it was a super easy process dropping our U-Haul off.
GABBY HExtremely Accommodating
Robert ERented a trailer online to be picked up in Madison, NC at the last minute they called and told me to pick it up in Walnut Cove, NC...20 miles away.
Patricia CStripes and all the employees at JT Outfitters were very nice and helpful
BENJAMIN LStill waiting on U-HAUL to refund my deposit. 9 days later
John Wwas a good experience
Robert Mwas a great rental experience
Robert Mno customer service, no variety and rate too high
MICHAEL HGreat service!!
Donald Hna
Scott WThey provided great service!
tim f