Excellent service ! Thank you very much !
alfred n
Customer Reviews for J And L Carpet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location for local needs
Richard LQuick, simple and friendly. Old style, highest quality customer service that is becoming very rare in these modern times. I would not hesitate to use them again and will recommend them highly to friends. Thank you J And L Carpet, you helped make my move easy and efficient.
glenn dMake vans and pickups available for one way
MATTHEW PAlways very good service at J&L Whiting !!
Alfred NThe employee were very pleasant and made the process easy.
Thomas PHighly recommend ! Excellent experience !
alfred nabsolutely the best experience I’ve ever had with anyone. Thank you very much.
robert kMy experience was excellent and there is no need for improvement. J & L carpet where I rented the van were so nice and exteremly helpful. I would highly recommend them and their service. You have an excellent representative with this company.
elaine tRate 10 star
Philip NThere seems to be a short in the lighting system in the van section. I had to play with the lights to get them to turn off
BRUCE WAbsolutely perfect, 💯
Antoinette KHave hourly rates or a flat rate for hourly use. I only needed for a couple of hours.
margaret dMoving is never easy renting here made things a lot easier. Ben and AL were such wonderful gentlemen, so kind and accomodsting.
karen bYou were excellent thank you
Matt MI was very satisfied with the place and the equipment
Brian PThe "young man" doing the renting was very pleasant and thorough in the necessary information I would need and detailed each area of the rental. Highly recommend!
ronald yThe u haul rep was very efficient . Answered all questions, offered suggestions. Very nice man . When returning truck he helped us make sure we left nothing behind. Very pleasant experience.
robert eExcellent to deal with
richard wVery helpful and customer service was amazing
Hector CBen was the man who helped me and he was very courteous and helpful
john cBen was awesome. Very efficient and helpful. But you guys need more vans You guys should also do more maintenance (uhaul). There are sensors that need to be replaced. Door and lights were going on and off
BRUCE WPut a step stool in the Van for short people.
margaret dMy experience with this U Haul facility was Great. My order was ready and the people were very friendly and explained everything to me.
Janice SI can not think of anything that would improve my overall experience… I am very happy and pleased to recommend this u-haul location!!
patricia dThis location and the gentleman that helped be was excellent. - professional, friendly, very helpful. The equipment was spotless and in excellent condition, the process was explained thoroughly and the location was very convenient. Wouldn't hesitate to recommend this location to family and friends.
Karen DJ and L Carpet is a Great company
Charles SEXCELLENT EXPERIENCE !!
alfred nthey were very very nice people, they when out of there way being helpful
Dennis KNothing! Ben at the Whiting location who rented me the truck was very nice and professional
mike pExcellent service !!
alfred nEven know the truck was a disaster, this location was very nice and had friendly staff.
Steven FOutstanding service.
Joseph EInside was okay, outside definitely dirty, no way to turn on the passenger airbag, sounded like it had some suspension issues in the front and there was NO wiper fluid in it.
Joann SPerfect rental !!
alfred nVery friendly and good service.
Steven MBen is an asset to your rental business. I will return if/when I need another rental. Thanks!!
george tEverything very bad company and never even got a call back
Elvis UMore/ different types of transportation. Ie. van, trucks. Or a Ford transit
BRUCE WVery easy to deal with! I'd highly recommend for local moves. Thank you for the great service Ben!
ROBERT Mestimate matched what I was billed, truck was ready and clean. Friendly staff
ERIC RSecond time using this location. Quick and easy renting, picking up and returning.
Deborah SBest service I have ever had
Kevin SKeep having J and L Carpet as a U-Haul distributor.
Angela RThey had the size truck I needed, but there aren't many options if you need bigger. Also, the gentleman I dealt with was very pleasant, unlike my first experience before finding this location. I had stopped at a Uhaul dealer on Double Trouble Rd in Bayville, who were rude, unhelpful, and I felt as though I was bothering her despite my being the only customer in the facility at the time. I would recommend the folks out in Whiting, but would steer people away from the dealer on Double Trouble Rd.
marcus wJ AND L REP WAS AWESOME
Deborah SMy experiance was very good. The sales individual -Ben - was receptive and polite.
Harry KI was extremely satisfied.
ROBERT DThis was just a drop off no one was working it was on a Sunday and I returned the vehicle with a note inside the cab about the problems I had with the truck. Manager called me on Monday and said he was going to notify you all about the issues with the truck.
ALFRED RBen was great
john vThe people at that place were extremely helpful, and friendly. Moving is always stressful, but not at this place.
tim fExcellent !!
al nMy expierience could not have been better.The truck was ready and the paperwork took no time at all .The truck was clean and ready to go.
Vinny DExcellent Experience ! Thank you !
Alfred NTruck was clean, ran and rode well. Came with a lock for the roll up door. Great experience.
Scott DThe rental location was good. Owner was waiting for me with sll rental docs. Uhaul will nickel and dime you to death. 29.95 rental. $1 state fee for air pollution, 99 per mile, + gas. $20 conveniece fee. RENT ELSWHERE.
David NGreat place to rent from
Kevin SVery professional service running your U haul rentals
gerard sThe phone ap to get the key was 23 minutes. Too slow
Kevin SExcellent experience !!
alfred nBen was very courteous, kind and professional in dealing with my moving needs. He went over and beyond. He made sure everything is set and ready to go. He is the perfect example of what customer service is all about. I would definitely use them again and recommend them to my family and friends.
Rommel UBen was great!
Susan Cna
luis rVery prompt and helpful great customer service
Gary SI was disappointed in the vehicle. I had a oil leak that cost me 2 days of use and even though it took a long time to get fix, I was not given an option to transfer my stuff from the broken down vehicle to another vehicle. I was also not given credit for the 2 days that I lost because of bad maintenance. You guys really should work on your customer service. I had a hard time getting though to support service on the phone. And since you are the only ones in my area, I might just be looking for another dealer to handle my needs.
BRUCE WFriendly, informed
Sandra BVery good experience !
alfred n