Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service at pickup was very good. Trailer condition at pickup was good, but needed to be swept out from previous rental. No problems during rental. Easy drop off even on Sunday.
Pete Rehler
Rating:
5.0
Thank you for great service
Shawn Stout
Rating:
5.0
A+++
Brian Hemphill
Rating:
5.0
The staff and support people at JR Auto (U-Haul) in Westons Mills, NY are awesome
David Nicholas
Rating:
4.0
Customer did not leave a comment.
William Clune
Rating:
4.0
Customer did not leave a comment.
brian OLEAN GENERAL HOSPIT
Rating:
5.0
Customer did not leave a comment.
Michael Friedhaber
Rating:
5.0
Customer did not leave a comment.
Tom Hersey
Rating:
5.0
Customer did not leave a comment.
Joseph Baker
Rating:
5.0
They chill people. 🙃
Rebecca Ahearn
Rating:
5.0
Customer did not leave a comment.
scott kent
Rating:
5.0
Thanks again for all your help
nate delong
Rating:
5.0
Customer did not leave a comment.
Ryan Gustafson
Rating:
5.0
Customer did not leave a comment.
john pagett
Rating:
5.0
Penny was super nice and very professional. I will definitely recommend U-Haul
Penny Bartick
Rating:
5.0
Customer did not leave a comment.
Elizabeth Bathurst
Rating:
5.0
Customer did not leave a comment.
NANCY MEREIDAY
Rating:
5.0
Customer did not leave a comment.
FRANK CUMBERLAND
Rating:
5.0
Customer did not leave a comment.
betty stempert
Rating:
5.0
The truck (26ft) was clean and comfortable to ride in. Picking up the truck was a little tricky due to phone related technical difficulties but other than that, it was a painless process.
Mason Hamilton
Rating:
5.0
Used this location a couple of times and it is has been very good to work with.
Stephen Zlockie
Rating:
5.0
Very good
CHARLES W.
Rating:
5.0
Nothing was perfect thank you
Bonnie Wojtczak
Rating:
5.0
Customer did not leave a comment.
Kevin King
Rating:
5.0
Customer did not leave a comment.
CYNTHIA KULCZYK
Rating:
5.0
n/a
Max Bullers
Rating:
5.0
Nothing. Service was great
Thank you
JOHN PESOCK
Rating:
5.0
Customer did not leave a comment.
Bonnie Wojtczak
Rating:
5.0
Customer did not leave a comment.
Joseph Horning
Rating:
5.0
Customer did not leave a comment.
Alyssa Santiago
Rating:
5.0
Customer did not leave a comment.
Alyssa Santiago
Rating:
5.0
I feel this location fits anyone's needs. They are well stocked with the different sizes of trailers and trucks.
ADA DALY
Rating:
5.0
The gentleman was amazing. He helped listen to our issues with Uhaul and recommended contacting Uhaul customer service. Very nice location.
Job Conger
Rating:
4.0
Customer did not leave a comment.
logan cowles
Rating:
4.0
Customer did not leave a comment.
Darryl Green
Rating:
5.0
Please continue sustaining professional services.
Inam Haq
Rating:
5.0
Always a pleasure to deal with
linda minnemeyer
Rating:
5.0
Customer did not leave a comment.
linda minnemeyer
Rating:
5.0
Generally, drop-off isn't a big deal. But my fiancée told me two days after drop-off that she had lost her headphones and maybe we should call them. Before I could look up their number, they called me to let me know that they had found her (very expensive) headphones in cab and held on to them until we were able to pick them up.
CHRISTOPHER WHITE
Rating:
3.0
Customer did not leave a comment.
Kathy Brockel
Rating:
5.0
Customer did not leave a comment.
Leslie Shick
Rating:
5.0
Overall, customer service was good. There are many trucks and vans to choose from! It was a good experience.
aaron childs
Rating:
5.0
I dont understand why i only had the trailer for 10 hours but i was charged for a whole day rental
Randy Babb
Rating:
5.0
Customer did not leave a comment.
dick young
Rating:
5.0
Customer did not leave a comment.
michael smith
Rating:
5.0
Customer did not leave a comment.
Elizabeth Mancuso
Rating:
4.0
Customer did not leave a comment.
peter cornelius
Rating:
5.0
Friendly customer service experience. These guys are the best in the whole area!! Clean truck nice ride. I got the 26' about 10mpg.
Matthew Hooper
Rating:
5.0
Customer service was above and beyond excellent, and definitely recommend this actual location to family and friends. 💯👍
Russell Hill
Rating:
5.0
Customer did not leave a comment.
Terri Gayton
Rating:
5.0
Very simple pick up and drop off. Very friendly & courteous. I will be using them again shortly. I give them an A+. Thank you!
Marisa McInerney
Rating:
5.0
This is not the location issue, but corporate. There was an issue with a bill last year and a call was made to corporate to fix on the account. I was assured by corporate that it was taken care of but every time I try to use this location we are still having the same issue
catt county community action
Rating:
5.0
Customer did not leave a comment.
ANTHONY TIRANNO
Rating:
5.0
J and R was excellent
Dan Childs
Rating:
5.0
Customer did not leave a comment.
Beth Czap
Rating:
3.0
Customer did not leave a comment.
Leonard Bates
Rating:
5.0
Customer did not leave a comment.
Richard Nary
Rating:
5.0
Customer did not leave a comment.
john williams
Rating:
5.0
Customer did not leave a comment.
Jessica LaBarbera
Rating:
5.0
Customer did not leave a comment.
James Lyons
Rating:
5.0
Customer did not leave a comment.
Jon williams
Rating:
5.0
I needed a trailer immediately to swap vehicles in another state as the one I had arranged fell through. J& R W delivered and took less than 15 minutes from the tome of my arrival until I was on the road to begin my adventure!! Thank You U-Haul but mostly J&R !!!
Roy Magarigal
Rating:
5.0
Great customer service!
David Glover
Rating:
4.0
Customer did not leave a comment.
BRAD USATCH
Rating:
5.0
Customer did not leave a comment.
mark inglese tops
Rating:
3.0
Customer did not leave a comment.
Laceanne Wyckoff
Rating:
5.0
Customer did not leave a comment.
James Nichols
Rating:
5.0
Customer did not leave a comment.
Frank Cumberland
Rating:
5.0
Customer did not leave a comment.
MATT CHANDLER
Rating:
3.0
Drop box, Saturday return and location closed, no experience to report
James Warren
Rating:
5.0
Customer did not leave a comment.
Duane Green
Rating:
3.0
Office area is run down.
jeremy meerdick
Rating:
5.0
Customer did not leave a comment.
ken braley
Rating:
5.0
Customer did not leave a comment.
Kevin Walsh
Rating:
5.0
Customer did not leave a comment.
Kayla Arantowicz
Rating:
4.0
Customer did not leave a comment.
Tracy King
Rating:
5.0
Great service, thank you !
Laszlo Ivan
Rating:
5.0
The guy was extremely friendly. And made it possible for me to move on such short notice. Y’all are great.
Chelsea Clark
Rating:
4.0
Customer did not leave a comment.
joshua marble
Rating:
4.0
Customer did not leave a comment.
Lucille Hildebrand
Rating:
5.0
U-Haul wanted me to turn the truck in 50 miles away from the original drop off point. I asked them who was going to pay for my gas. I knew the dealer in Olean, the original drop off point, he told me to bring it to him.
don richardson
Rating:
5.0
Customer did not leave a comment.
james dwaileebe
Rating:
5.0
I was late getting there and they stayed till I got there it was really nice of them to do that
paul schoolmaster
Rating:
5.0
Customer service was very polite and helpful!
Amy Snyder
Rating:
5.0
Manager Ron is always professional and accommodating. Any questions I have - he has the answers. Location is easy to get in and out of.
Christine Tluczek
Rating:
5.0
Customer did not leave a comment.
Evelio Garcia
Rating:
5.0
Customer did not leave a comment.
Elizabeth Mancuso
Rating:
5.0
Customer did not leave a comment.
Karen HARRINGTON
Rating:
5.0
Excellent customer service
Thomas Barnes
Rating:
5.0
Customer did not leave a comment.
Lori Morrill
Rating:
5.0
Customer did not leave a comment.
john pagett
Rating:
5.0
Ron was absolutely the best when I pulled into drop off the transport with 10 min to close. He didn’t rush me or worry about the time and I was able to leave the truck there overnight instead of tooling around town in a 26’ truck!! When I was done with the truck and returned it,i the process was easy and quick which was a real plus to me. He also took time to explain a few things to me about the area. Thanks to Ron.
Christine Tluczek
Rating:
4.0
Customer did not leave a comment.
gary austin
Rating:
5.0
Customer did not leave a comment.
Dylan Matijas
Rating:
5.0
Customer did not leave a comment.
Jeff Burkett
Rating:
5.0
Customer did not leave a comment.
Todd Pyrkos
Rating:
5.0
Customer did not leave a comment.
lawrence Dibble
Rating:
4.0
Eliminate mud puddles
Dan Peace
Rating:
5.0
The staff there was great! They treat you like family and try their best to help