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Amy L
Customer Reviews for Jaxons Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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KAROLYN FVery good experience. Excellent equipment and easy process that made a chore a pleasure!
Steve DThey were very helpful in backing the trailer into the correct spot.
LEWISDALE TStaff disconnected the trailer for me in very hot weather which I greatly appreciated. I have used this location as a drop off several times. They are the best!
Jeff VFantastic, friendly people, A+++++++++
David MNothing at all! The gentleman was very nice and polite. He made the transaction fast and easy.
Marquita MThey stole money from my account
berguens cNothing they provide excellent service
Lori SJaxson’s and Moe’s were very nice, professional and apologetic. The so called manager of the area called at 3ish to inform me the vehicle I rented was unavailable and couldn’t have cared less if I rented a vehicle from them or not. The ‘customer service’ person read me the policy off the web site not solving my problem. The ability to think outside the box to solve in order to solve the customer’s problem is a foreign concept. Needless to say my experience at the front end was horrible. Renter beware.
Cynthia EGreat Service!!
Lawrence CThe Jaxson’s store representative went above and beyond to help us with our Uhaul rental. Such outstanding service was provided.
Kathy FThe service was awesome he helped us in ways u can’t imagine. He went above and beyond and I would definitely recommend a friend or family to go there for service .
Tremayne JOutstanding customer service from all involved
William SThe truck was excellent through very nicely plenty of room upon which I need it, the only thing I have to fuss about would be your price 99 cent a mile is a bit extreme, $1.29 on the weekends even more extreme
Keith JThe app is poor, air conditioning on the vehicle did not work, vehicle was not ready and no information was provided. National phone support is horrendous
Elon BNothing comes to mind.
Fred BThe guys in Jaxsons are terrific, they are polite and always go the extra mile.
Eileen MGreat service. Nice people.
Edwin WExcellent service.
Tim LGentleman was Very helpful and knowledgeable. It was an extremely easy and pleasant experience.
Barb KBest U Haul dealer on the shore!
CHRISTOPHER HLocation was professional friendly and fast !
TOM HWait time can be better
Maria OCourteous service.
Thomas JThe drop off process was fast and easy and my receipt was emailed to me about 2 minutes after the the unit was parked.
JOHNSCOTT MThe location is a hardware and gun shop in the middle of nowhere, probably maga domestic terrorists.
NORMAN BGreat uhaul dealer
Chris Hgreat service!
Chris HThe air conditioning kept freezing up.
Traci BThe location we picked up at in Parksley, Va. The truck needed an oil change.
tyra wStay the same. They were knowledgable and friendly. Good golks@
Angel Ryour main office was the problem not the pickup or drop off areas. Uhaul corporate need to get their crap together! will not use Uhaul again!
PAULHOLT FThe experience can not be improved
scott sWarren at Jaxons helped us out to move our pickup dates when our home buyers postponed the house closing. Great people over there.
marett kIn and on my way service, Great Attitude and Service. Thanks.
Harry SEverything went great, like clock work. Excellent customer service.
Warren PExcellent
Julia KEverything was great. The people were great. The price was reasonable. Thanks
Jim HWe didn’t get the folder that should’ve come with the receipt that had after hours drop off info .
David SJaxon's is outstanding! Great service!
Jeff VThe site was great but the trailer hitch was broken and the trailer came off when I was traveling down the road. Luckily it only hit my truck once and I was able to get if back and replaced. The locking mechanism that secures the hitch to the ball was faulty and does not lock the mechanism in place.
Robert TJaxons Hardware is a terrific store. Well prepared, easy check out and Harley (black lab) very welcoming!
Jeff VThe folks at Jackson's are great!
jacob yThis is the best place to go for all your you haul needs either leaving or getting from I have gotten U hauls from this location before excellent people stick to their price as a court you in help you out if you need a little bit of extra time
amanda pExcellent people. Very helpful and accommodating.
John DGreat job
Wayne PHave a drop box at location for weekend returns to drop off the keys to the rentals
Eugene WGood local business.
jon tPick up was fine although I requested a pick up location closer to where I needed the transport trailer so that put me over an hour out of my way.
Jeffrey WFriendly, helpful, remember the previous customer!
BOSKO MJaxson is a great place
Wayne H