App was very difficult to use, required taking pictures many times to allow everything to work.
Tarandeep M
Customer Reviews for Jil Janitorial
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful
Terry BLimited available help. This location had limited hours however when I tried calling the 1-800 number for help - no one could give me a straight answer. I was told I’d be charged extra fees (which was out of my control), very frustrating experience. Fortunately when it was all said and done, I didn’t get charged extra fees. Unnecessary stress - all for nothing. I feel that if I used U-Haul again, I will avoid the app at all cost. Dealing with a person directly makes it much easier.
Brian AMorgan was very helpful and friendly during our meetings and when problems came up he had solutions. Thank you Morgan
monique mFantastic service and clean vehicle. Recommended place for u-haul!
Kazi RI do not recommend the after hours pick up and drop off option. The process is not user friendly at all. My rating isn’t based on the location/ service, it’s only based on the self serve process.
Chryssoula TBetter key drop off after hours ,
Peter OIt’s the only location I use! Outstanding service! Whatever vehicle I rent is always clean and ready to go. The sales guy is amazing always friendly and professional.
Ramnarash SAlways friendly!
Dan CThe self pick up worked. No moving blankets but a credit was issued.
ian sThe sales guy was amazing! Sorry can’t remember his name. He explained everything in detail. Made the entire process nice and smooth
Kam AI’m not sure the persons name but although I was doing a mobile pick up and I arrived early (before they opened) he stopped by my car to make sure everything was ok and assured me if I needed help to knock on the door, while he was on his way to grab coffee. A1 customer service
Brittany ARates are definitely uncalled for! Communication : I did not receive an updated contract therefor incuring more charges to my credit card yesterday.
Harold BActually be at the site to help customers. I had a hard time getting the lock off to get the key, had to ask someone passing by for assistance. Was told the location closes at 12 got there at 11:30 door was already locked, no one to help had to call customer service 5 times. When I called they sounded like I was bothering them. Worst experience getting a u-haul, the whole experience from beginning to finish was frustrating to say the least.
LATISHA HIn my case not a thing , it was perfect thx My last name was spelled wrong in this email and I don’t give a dam 😂
Allan BNone
Carlo RNo improvement needed Staff was friendly and knowledgeable
heather bThe gentleman at the site was very helpful and great with communication, even contacting us outside of business hours to give us an update.
robyn oThe gentleman was very nice and polite. He provided clear information. Even tho it was far for us I would use that location in the future
Sophia WCab is cramped for tall/long-legged people. had problems using app despite location permissions enabled. had to use the website instead.
michael lI’m in experienced with phone and pickup and they were asking for location. I followed steps and it still wasn’t working. Was there for over twenty minutes till I called a friend and they had to come over to help. No where to get help. I also only had for 3 hours and nobody told me that you only do 6 hours. As a first time renter better communication would have been appreciated. I spoke to the gentleman the night before and he told me it was easy. I guess when it’s your job it would be easy but not so
Debra MFor me it's all good
Constantin CIt is too dark at night. Very difficult to pick up and return in such a dark location. Would be okay for pick up and drop off during the day.
Andrew SCall ahead to confirm equipment (furniture pads etc.)
OCTAVIA GHe is amazing
Hector OThe hours of operation are not accurate. No one was there in the morning (before 12pm) to pick up the truck. When I was calling U-Haul telephone line about extending my rental for a few hours the operator was but very friendly and sounded as if she was giving me a big favour. The truck is not fuel efficient. For 260km to had to put $100 in gas to refuel to the needed level.
Oleg GAbsolutely recommended
Yemisi JThe cab leak a little bit. Pricing is getting cost prohibited. No more unlimited KMS
dave kTop notch service, thanks again
mark dGreat customer service, equipment new, and clean.
mark dWe locked the keys of the truck inside when we went to take a picture of the mileage/ gas reading. We were at our drop off location. Called roadside assistance and they said it would cost us $210 extra. I thought the 16$ extra fee was for roadside assistance. Such a simple thing and couldn't help.
Sandra GWorst experience with customer care and transaction was not clear. I reserved a 26 feet truck near my home and got a 20 feet 30kms away from my home, not fair!! I had to pay extra for something which was Uhaul’s fault. Customer care needs to change their attitude towards helping customer and not being so defensive about something when it goes wrong.
Kashish KI did not appreciate being charged a fuel charge after I fueled up. This has happened to me 3 rentals in a row. Not all these rentals were at this location
SEAN MThe only challenge I had was opening the lock box when picking up the truck and dropping off. Although I was using the passcode provided, it was challenging.
CARLYLE HThe app crashed twice while checking in and created hassle. I had to restart from step 1
NAVEEN MParking lot was very limiting, multiple phone calls from location regarding requirements to avoid extra fees.
Samuel RI booked the $19.95/day rate but was charged a different rate. I am pleased with the service I received and have no concerns with the rate charged. Perhaps just some awareness at the time of pick up that if the rental period/mileage falls outside of the rate booked, what that might entail. Again, it was an excellent experience and I would not hesitate to return to U-Haul next time and would recommend to friends and family. Keep up the great work!
Andrew MThe truck needed oil change. I feel this is something that should have been taken care of before sending it out...
Otobong TMore signs on the building where the office is being located
carlton wYour representative (Morgan?) was informative and courteous.
Patrick PEverything was explained clearly to us. Pick up and drop off went very smooth.
Kelly BN/A
CHOON-HA KGood service at 1019 toy avenues Pickering on
HOMAYOUN KSuper easy Booked a uhaul for two separate weekends Service was awesome easy and convenient Definitely recommend this location. I will when I move again 😉
Melanie KSuper easy super quick Great customer service!
Melanie KWe move in winter with this vehicle the tires condition are very bad,
JAYDEEP PThe employee running this location was very personable and a big help.
Leslie WOwner is a great guy to deal with
Mark PAlways great service - only place i will rent from
Barry SBest customer service from any other uhaul location!
adalla nAs the truck was available on the date, and at the promised time, you've excelled in meeting the expectations of your clients, which will undoubtedly yield repeat business.
CLIVE P