Horrible experience. The lady at the desk was pissy and rude. Thank God I moved from that crappy town.
Zachariah C.
Customer Reviews for Jim Carr Oil Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was fantastic. Easy pick up and drop off.
Tamara H.Not any thing I can think of at the present.
Richard T.The truck pulled hard to left, brakes were lacking
Carl G.Parking complicated
Michelle W.Great People to work with at Jim Carr Oil Co. Thanks for the Serrvice !
Robert M.During this rental, I dropped the trailer at the location i was directed to, 3500 S. Sheridan Tulsa, OK. Yet I was charged for a wrong drop off location. I believe I should be refunded, for this charge. I have rented from U-Haul on several occasions over the past years and may need to consider another rental company, unless reimbursed for this erroneous charge.
Kenneth Y.Keep it exactly as it is. Very professional and friendly. No units in my town or the neighboring town ... but I call Aurora and "no problem come and get it".
David D.We dropped off after hours, but they were there and very helpful and accommodating.
Jaime B.I had trouble with the app while returning the truck after hours. I called them in the morning, very pleasant people, they took care of everything and emailed my receipt immediately.
Dionna P.Very kind and courteous!
Aaron G.Wasn't inviting
Carol B.I was so glad they had the size truck I needed. They we're very helpful inside the store too. Thank you Jim Carr.
Dean B.Lady-Mary in charge of U- haul was very hateful. When I went to pick it up had to wait for her to decide to help me instead of vendors. Very bad attitude.
Diana E.Very friendly
Lorie O.Not a problem there either. Again they get an A++ rating
Matthew P.When returned, I was informed that I had to take to another location AFTER already replacing the gas as agreed, and was still charged an additional fee
Travor N.Great service
DANIEL Z.I had to drive 60 mi out fo the way to get the truck. it was to much trouble for them to bring the truck to me in town. do the job your being pay for.
Mansel D.It was a smooth transaction. Mary was polite and knowledgeable. Couldn't have been better
rebecca D.Engine light was on. Maybe referencing that at time of rental to ensure it is ok and won't be an issue. Thanks!
Jason M.Can't think of anything that could have been done better.
JOHN B.they had a big selection and it is an easy location to get in and out of nice people and very friendly.
Patrick M.No one told us about anything. Only thing that was asked was where was going to drop off. No one said it was extra money for extra miles. We had no paperwork. Noone told us when the truck was due.
jesse B.Better signage for after hour drop offs on where to leave equipment.
Benjamin A.Very easy to rent uhaul equipment at Jim Carrs, and they are very friendly/helpful.
Mark G.Staff at this facility was very busy with other aspects of the business. But they managed to get everything done in a prompt and professional manner. Very friendly staff. I would go back there again should the need arise.
Steven R.Easy to work with and friendly.
bruce C.Excellent service. Easy and easy out
ron B.Very friendly!
JoAnn A.I have no complaints on the rental - was easy to access and easy to return.
DON C.Waited in line for about 30 minutes to pick up the trailer. They were very nice, but the wait was way beyond what I have experienced with U-haul in the past. Maybe I was there on a challenging day for them??
Mark S.No hassles, Mary does an excellent job.
David W.Do pms on eguipement at U-Haul. As always with U-Haul old equipment not maintained. Fenders falling off. On tow dolly. Last time roted tires on car trailer are you trying to get someone hurt. It's not the renting facility problem. it's U-Haul lack of rotation to a U-Haul repair and maintenance facility. over priced and no maintenance. As always
Jerry H.Very friendly service
Timothypamela V.No changes are needed.
Robert E.Mary was awesome in Aurora.
KENNETH O.This site does not seem to be motivated in the uhaul portion of their business.
Jeffery C.Had great service and well cared for keep up the great work
SHELLEY W.We arrived to pickup the rental truck and the staff was person would leave us several times during our transaction to check out other customers wanting to order food, pay for gas, etc. Overall it was not a good experience and took over 45 minutes to get our rental. Will not return or recommend anyone to go to this chaotic and unorganized location.
Alyson G.Staff was shorthanded on the day of pick-up and very busy with their other business (convenient store operations, providing food/ breakfast) which resulting in a delay in service - even after I was able to notify them of my purpose several other customers were taken care of before my rental was addressed (some can in after I was present). Thankfully I was not in a hurry that morning but there was still some dissatisfaction in feeling like I was being passed over.
Robert C.All good keep doing an excellent customer service
Noemi B.Mary was amazing anf very helpful
RICKEY B.always a pleasure when I rent or drop off everyone is always pleasant
Christopher W.This rig was a total disaster. Not exaggerating this rig had over 70 marks, scratches, dents, places where someone tried to break. Iinto the drivers side door, and many other examples that were NOT marked!!!! I spend 45+ minutes describing the damages on the mobile app. Rig was HORRIBLE on gas under 7mpg and I never got above 55 mph. By drive was 90% highway and had very little weight on it. Go ANYWHERE else!!!!!!!!!! ANYWHERE!!!!!!
Richard E.Great customer service at Carr Oil
DARIN J.Rentals are no priority, they always seem to be lost when it comes to dealing with one, even if you call ahead and confirm the pick up they still have to scramble to get everything/anything ready when you show up.
Shane G.Nice folks, easy process.
Vertis S.Great.
David E.The lady taking orders and checking out the trucks to people messed up our order twice. She had the wrong return day entered. We had to pay over $200.00 for a one way drive to Springfield, Mo. Rediculous.
larry R.This is not their fault, but the internet connection was slow and took a while to get all my information put into their system.
Wayne S.The staff made it super easy to get what we needed and even brought me my phone after I accidentally left it sitting in the truck when I went to return it! Above and beyond what we expected from them!
Rebekah S.Provide light hook up adapter so one does not have to be purchased for one time use
Jeanette B.